Great Floors

Zero stars horrible service!!! Not a customer based company. They installed carpet at my place and left without vacuuming there mess I had carpet shreds all over the whole entire new carpet and they didn’t put in any of the transition pieces in and when I called they told me the best they could do is have someone come Monday with a vacuum and the transition pieces absolutely ridiculous I have to clean there mess to move my furniture onto it. It doesn’t pay to go with the cheap guy because u end up having to spend your own time cleaning up there crap. Oh I almost forgot that the day before they were scheduled to install the carpet so I took work off and nobody showed up I had to call them to find out they wouldn’t be able to make it till the next morning. RETARDED

Dan is the man. I’ve visited this place on a Saturday and although it was pretty empty Dan was super helpful and looking at some remnant samples. Would definitely go back.

I have to agree with the negative reviews too. The sole reason we did buy our flooring from here is because my husband got a discount through a friend who works at a different Great Floors. Wish we had driven down to his store. The 115 year old woman who was legally blind judging by the speed in which she typed up our order had to be summoned multiple times to help me figure out what the prices on things were. Even with the «discount», the price we paid for vinyl flooring for 1 bathroom was outrageous but I was on a time crunch and didn’t have the energy to go to any more stores. Skip this store.

I contacted Great Floors for them to come out and do a carpet estimate for my condo. The measurement guy came on ³⁄₂₆ and took the measurements. He was really nice but I still haven’t heard from Great Floors — no call, email, letter, follow-​up whatsoever. As far as Customer Service is concerned I think that’s a No-​No and a definite sign that 1.) they don’t want my business or 2.) they don’t have enough people.
If you’re looking for a local carpet company who gets back to you quickly go with Andy’s 5 Star flooring in Bothell.

I asked to look at their in store specials, and the sales person showed me a stack of unmarked carpet scraps in the back on a folding table, and wouldn’t give me a straight answer on the prices and differences. She wanted me to dig through them. It was like shopping for carpet out of a dumpster. She kept making random judgments, like «you must live in a split-​entry», insulted me several times in front of my wife, suggesting I couldn’t have as much bedroom space as I had, and made derogatory and ignorant judgments about what kind of house I must have.
I don’t know how anyone could actually buy carpet from this store even if they wanted too. The woman was incapable of telling me how much it cost to install 1000sq ft of carpet in our three bedrooms, or give me an estimate price for any of the samples she gave me. She told me I should just pick one and buy it. I asked for price estimates on one of their in stock carpets, and she never gave it to me. I even got the «we have to make money too» line. She kept coming back with samples of ugly yellow carpet that cost 2−3x’s any of the in stock carpet. No wonder the place was empty.
After about an hour, I just said goodbye and left. She didn’t take my contact info, or give me any information on the carpets we looked at, or contact information. I would blindly order carpet and pay twice as much before buying anything from this lynnwood location.

Normally I don’t write reviews, but since the only two reviews up were totally negative, I figured I might as well chime in. Anyway, I have had two very positive experiences with Great Floors. They guided me in the right direction, once for carpet and once for hardwoods. Both times I was able to work with them and get a fair deal.
Granted, the salesmen lack that shiny glow and pzazz of a 20-​something, if you spend time and find the right person (which is what you have to do when working on these type of projects), you can have success here. As far as the «tripping hazard» review goes, get a grip, when dealing with home repair, flooring, and remodeling, you are not walking into 5-​star establishment (if you can’t pick up your feet here and there, it sounds like a personal issue). And to note, if you are of special needs, there are no problems making your way through this store.
Remember, you are there to find flooring and counter materials and hopefully seeking out the best price possible for your project.