Men’s Wearhouse

This place is great and the staff is very helpful. They have me excellent advice and picked out the suit of my needs, threw in some color combination of shirts and ties and the outcome was awesome! They do the tailoring in the store as well. This store has everything you need.

Had an emergency and needed a shirt to put on and wear out, Christopher was very helpful, greeted me immediately and helped me find what I needed. Told me about the sales going and was able to get a GREAT deal on 3 shirts and 3 ties. When I decide to upgrade my suit I will be going back to see him. I am in sales and service matters, I will return because of the service.

Race Davis is ‘the guy’ to talk to if you want good service at this store, he will go above and beyond for you. Race is very professional, polite, knows his job and has a great sense for style fit and fashion. He helped me so much and was so patient with me, unbelievable! 5 stars? No, how about 10 for Mr. Davis!

Not a pleasant trip, to be honest. We went in to get a couple pairs of pants taken in, but my husband had lost so much weight, the tailor said the pants would have to be recut, which is $ 65 per pair. The salesman told us we’d be better off just getting new pants, since they were having a buy one get one free sale and the pants were $ 100 a piece. What we found out later was that he meant the pants would be $ 100 each AFTER the sale was applied (obviously not actually a better deal than $ 65 each for recutting). After hemming charges, ironing charges, and taxes, buying new pants cost us TWICE what altering the ones we already had would have! It’s the same kind of shady, high-​pressure sales tactics that make buying used cars so unpleasant, and it’s left a foul taste in both our mouths. Needless to say, we’ll not be shopping here again.

So one of my best friends got married this past weekend, which means ya need a nice black suit of clothes if ya wanna look right in the wedding party. That’s how Men’s Wearhouse came to be useful last month. Even for somebody like me who’s grown increasingly disinterested and utilitarian about clothes shopping, sometimes there’s just no choice but to go grab a particular suit at a particular time.
It’s hard to know exactly how to rate them for this. They got pretty much everything right at every stage, and the kids working the floor were always nice. The whole rental was about $ 200. That seems like a lot, and it wasn’t necessarily fun watching that money go out the door. But it was most likely a competitive-​enough rate for what was on offer.
About three weeks before the date, I came in for an initial fit, and to go over the available options. The available options are black, blue, and gray. That’s it. They have tuxes too, but the groom opted for a suit himself. They also offer shirts, ties, shoes, etc. The woman who helped me was named Cherish, and she was very thorough and professional, seemed like she was probably fun and a little geeky away from work, in a very likeable way. They have a lot of people on staff here, and the variety of personalities actually strengthens what they have to offer, I’d say. She sized up a suit that came back ready to go, no alterations needed. She pointed out some of the stuff they have for sale, which seemed surprisingly nice – nothing very stylish or lavish, really, but stuff you could wear to the office and not look like you shop at a crappy mall store. And I was definitely expecting everything to look like stuff from a crappy mall store.
I can’t remember who helped me with the final fitting, but she was also very nice and very helpful. It was kinda surprising how much the years have lessened my patience with trying on nice clothes (even simpler clothes, to be honest). Keeping a positive environment around during this process helped quite a bit. They got the wrong shirt from HQ and had to order a new one, which came in really quickly.
Overall, the fittings, extra shirt, and dropoff turned this into a four-​visit process, but it probably could have been worse. It was a relief to have it be as straightforward as it was. It’s worth noting that this particular parking lot seems to have some kind of psychotic effect on people, both on foot and behind the wheel. Defensive driving’s the name of the game, my boy. Don’t want to get blood on that new suit.

Go to any shop but this one please! Walked in to get a dress shirt and a sales men approached me asking what I was looking for. I nicely told him for a dress shirt, he showed me a shirt and I asked to try it on, I wore it and didn’t like the quality of fabric So I said I’ll pass on it, he then says «you shouldn’t try on things is you don’t intend on buying» and then just walked away. Hmm great way to loose a customer for life!

The staff was friendly, respectful, knowledgeable and courteous. I had some issues from another store sending my suit to this store and they cleared it all up.

They guaranteed that I’d like the way I look, and I definitely do. I needed a new suit for an upcoming event at an arena in the area and I went home with two for around a grand. That being said, I also got a pair of dress shoes, a belt, two shirts, and two ties; not a bad deal!
The staff at this location is extremely friendly and helpful, the man that helped me assemble my wardrobe was new to the store but had a good eye for fashion and I could tell that he really cared.
Tailoring services are done in-​store by a veteran staff that has been with the company for many years. One of my suits needed to be ready to go within 24 hours and they made it clear to me that they would have it ready well before the time I needed it. Surely enough, when I arrived at noon the next day my suit was ready to go, they had me try it on in the store and it fit like a glove.
Nothing but good things to say about this location, great staff, fair prices, good tailoring. Awesome!

Without a doubt the rudest staff that I have ever had the displeasure of being around. You guys should be ashamed of yourself to treat customers this way. Furthermore, your «management» was even worse. I’m not going to air out all of the details here, just expect to be treated poorly by the staff. I will never use your company again.

I definitely had some difficulties with ordering from here. I ordered rentals for a wedding that consisted of expensive Vera wang tuxes and less dressy suits without jackets. I was told that I would be receiving several discounts since I was ordering so many. When everyone went to pay and order, they were told the discount was misquoted. It was only after talking to management both over the phone and in person that I was able to receive the originally promised discount. In the end they made it right and just in time for the wedding.

I like Men’s Wearhouse in general, but this store is an awful example of one. The sales staff are pushy, rude, and prone to snapping at you.
They will not allow you to look around without being followed (even if you are only looking for jeans or casual clothes).
This is the second time I have walked out before making a purchase due to rudeness, and it will be the last time I set foot in this location.
In contrast, the Northgate location is a great example of what this brand can be and is worth the trip down.

The problem with Men’s Wearhouse is the commission they pay their sales executives equals zero customer service if you need help or wish you think about your purchase before making it. My salesperson was very abrupt when I was not ready to make the purchase and lost any interest in caring after that point. The industry is changing, you can buy suits now on
and have them tailored anywhere. Men’s Wearhouse is nothing more then a car salesmen attitude and approach to suit sales now which is sad. Avoid this store at all costs.

Excellent customer service.
They did a one-​day rush rental on a tie for me. They accidentally got my tie wrong the first time, but they were quick to get the one I needed and refunded me the rush fee for my trouble. I was impressed by how quickly they resolved the issue and how they were able to help me on my rush order.

If you rent a tux at the Men’s Warehouse, treat it like the drive-​thru of McDonald’s: CHECK TO MAKE SURE ALL ITEMS ARE IN THE BAG. Also, keep your receipt. Not only did they try to double charge us, and then make excuses about needing a manager on staff to do the override on the computer (who had just left for an hour lunch), but they also failed to provide all the items paid for — TWICE. Day of the wedding we had to drive from Arlington to Lynnwood to pick up the two pairs of shoes they forgot to include, but then found out, when it was time to dress for the wedding and photos, that we were also missing two shirts. I admit fault in not checking the items for myself, but when they have bar-​codes on every clothing item, you’d think they wouldn’t forget some of the elements of the attire you are renting. It was nice that somebody drove the shirts out to us. They arrived in time for the reception at least. When the tuxes were returned, and this whole debacle was laid out again, the manager told me that my husband was lying about being overcharged, said she was the only manager on staff and nobody asked her to do an override, and claimed they double-​check all items going out of and into the store. The only reason they aren’t getting one star is because the refunded us the cost of the tuxes. Maybe they feel the money in my pocket will help me forget that my sons looked like they were ready for a Chippendale’s audition…

Picked out some new clothing to get ready for job interviews. The first employee that helped us that night was great and listened to what were looking for and helped us get stay within budget. Can’t say anything bad about that night. The tailor was great to work with as well, she took the time to explain what and why to what she needed to do.
The next time in the door was to try on what had been tailored to ensure it all fit. No one seemed interested in helping that night. They weren’t busy at all with several employees just standing around.
Not sure but I’m guessing they work on commission and that would explain the lack of motivation during the pick up night.
The clothes are great and the service I received when buying was outstanding. And that is the reason for 3 Stars. The lack of customer service at the later date is all the reason for the 3 Stars.

I would give this place a zero star if Unilocal has that option. I had the worst experience today. I signed in, filled out the form for the measurement, wait for 30 minutes. No one assisted. I came up and asked one of the staff. His name is Troy. He told me to sign in, fill out form and someone will help. Already did that. So I waited. There are more people start coming in after me. One person signed in. And this same guy that I asked to help looked at the sign-​up sheet and helped the person who was just walked in and signed up after me. I thought they were doing something different than me. Unfortunately, it’s not the case.
Patiently I waited for another 15 minutes. Some more people came. Another staff, De’Mon, came out and assisted the people who just came, whom weren’t even had their names sign in or forms filled out. I asked again. He grabbed my form and sat it on the counter, while telling his staff to measure those new people! How horrible. I then asked him why is it that they work on the guest list from the bottom up?! And that he saw me standing there the whole time, yet he had other people come in after me measure first?! And he simply cut me off in the middle and told me that he is very busy. He is an Assistant Manager of the store!
With this kind of service and being so rude, I wonder how they can stay in this business. I left and will never come back. Stay away from this place!

We specifically said we would not order from here unless we could see what the full outfit at least a month ahead. They never called when they said they would. Then we called to ask about it and they said they don’t get them in until a week before. Frustrated I went a 6 days before my wedding to see it and they still did not have it in. I told then my frustrations and they blew us off. Never go here. They are rude and have given us nothing but grief.

Seriously — to all you people who come at 6:00 pm on Friday for Saturday proms. there will be a a wait;.
Because Trista in the rental center took the time to find a tux that made my son look like a million bucks. Who was really patient. Because while I was doing that Dan (Exceptional eye!) was finding pants on clearance for my son who needed them. Because when I picked up my son Pearl insisted upon hemming cuffs up a ½ to make the tux look sharp! it made a huge difference. I was amazed at the detail, quality of service and fair pricing. They even gave me 40% off coupon with the tux rental. It was easier and more fun than shopping for a prom dress!

Love this place!
I have purchased my last 2 suits from The Men’s Wearhouse and I have been very happy with the quality & service of my experience.
For a big guy like me, there are not a lot of places to get QUALITY clothing.
They have a great selection of big & tall items. They do not have the typical BS flowery print or Hawaiian shirt printed shirts. They have really nice stuff! Very modern and what a great fit!
They also have a great selection of designer denim jeans (Lucky brand, etc…) as well as an awesome selection of shoes (sneakers, casual too)
One of the best parts of shopping here is the repeat buyer discounts. I seem to get a 2 for 1 coupon or email several times a month. AND I get $ 50 coupon for every $ 1000 I spend in their store (these really add up fast!). They don’t restrict you on using the coupons and discounts like some other places.
The sales staff has always been friendly and knowledgeable. I usually get more than I was looking for because they actually recommend things I like!
The catch phrase says it all… «You’ll like how you look» and I do!

While the clothing selection is good, the prices are rather high. Even with the sales that they have.
The biggest problem is that some of the sales staff. One female staffer there was rather helpful during the fitting stage. I told her that I had to have the suit by Tuesday at noon and she said to call her on Monday evening. When I did, she seemed very annoyed and gave me the attitude like «You said you wanted it by Tuesday noon, how dare you call me and ask me about it on Monday night!» I felt insulted and belittled by her treatment.
After I get this alteration done, I won’t be going back to this Men’s Wearhouse… and perhaps no other store in the chain, either.