Nordstrom

First let me start by saying my husband and I spend a lot of money and time at Nordstrom, aside from myself having been a cosmetics manager a few years ago.
I purchased a mac concealer that ended up being just too dark from the online store. I didn’t even open the product, since I had just rematched myself with a lighter level days prior for my all over foundation.
I sent my husband on my 12 hour day shift to go take it back so I could order a new shade and not worry about it just sitting around. The girl (Princess) that worked for MAC was from what my husband states extremely rude. Not only did she give him a hard time for not having a receipt or a UII on the product (they don’t place UII on online purchased products) but he right away told her we purchased it through Nordstrom online with our Nordstrom credit card. Which anyone that shops at Nordstrom knows you never need a receipt they can pull anything up on any card you use. Hmm interesting, She didn’t even make eye contact with my husband, and then gave him attitude regarding the fact he asked for cash back.
Needless to say I instantly called the store, and spoke to this, Princess from MAC, and while she apologized she was completely denying anything. I reminded her you never know who is going to return something, or sit in your chair at Nordstrom! BE CAREFUL! I decided not to call her cosmetics manager, who is a wonderful manager, because that isn’t my job. IF I could give stars on the management at the cosmetics dept at Nordstrom alone I would (*****), however I am reviewing the MAC counter alone. You work on commission girl, why didn’t you try to turn around the sale? My husband knows what color I needed and frequently buys me random lip shades and surprises me with fun cosmetics. That could have been on your paycheck.

Our family really enjoys shopping at Nordstrom, for the stylish clothes and the great service and advice I get from their consultant/​sales reps. From high end suits to trendy jeans, shoes and men’s furnishings, they have pretty much everything you need to fill your closet with great styles all year around. They also stand behind their clothing 100%, never making it a big deal to return or exchange items, literally the best service you could ask for in the clothing business.

Not particularly a fan. There’s many other Nordstroms and this one is small and looks worn. I much more prefer the downtown location that has had a complete renovation, larger inventory, and great staff. This location on all scores seems just subpar and not the level I expect from Nordstroms. The store is only two floors meaning there’s not much room for each department. Particularly the men’s section is so underwhelming. The downtown location has a whole for just men’s attire, accessories, and shoes.
I don’t recommend this Nordstrom because there are other better options.

This review is specially for kid’s shoes. We came here on Friday morning looking for a pair of walkers for our one year old. We came in looking for stride rites, but our salesperson also recommended see Kai runs. He was great in getting the shoes on, was patient with our at times whiny toddler and we loved our purchase. Our daughter loves walking in her new shoes and we got a momento card with a picture and also a pink balloon for her. The customer service was top notch and we had a great experience!

Unfortunately there has been a strict enforcement of dress code at my job. With that I had recently bought shoes specifically for work that were no longer gonna pass. Sterling in women’s shoes @Alderwood Mall was gracious and beyond helpful. Didn’t at all make me feel bad for my exchanges of my slightly worn shoes. Completely made my day! Yay! Thanks

I Love Shopping At This Store And Love Their Good Customer Service

I am a big fan of this location just because of Abby in Men’s Clothing/​Sportwear, and Valerie Patton in Women’s shoes. They made the day enjoyable.
We were on vacation shopping and didn’t want to lug a bunch of jackets and shoes back on the plane, so we bought some stuff and they kindly shipped our purchases out to our home for us, and we avoided paying tax, and it was free shipping. You have to love Nordstrom’s customer service model.
Abby quickly volunteered to help find jackets, found the right sizes, had good recommendations, and a smile on her face. Easy, done, two jackets bought.
Valerie and all the workers in the women’s shoe department were seriously overworked and understaffed, yet she was fast and apologetic and showed that she cared and gave us good service, even with the chaos going on around her. She then handled the purchase and the shipping quickly, getting us out of there fast.
They made it easy to spend over $ 550 bucks, and that’s exactly the right model to get our money.

Walking into this place felt like an 80s flashback, at least for me. I couldn’t tell if that was because the place looked dated (seems unlikely) or if that was the last time I was in a department store (a distinct possibility, though not exactly a slam-​dunk). It still has the racks of merchandise deployed across vast expanses of flooring in a way that’s both perfectly spaced and dense with material overload. You have just enough space to wander and browse while still feeling like there’s so much stuff that you can never keep up.
In the middle there are big bright glass display cases glittering with watches and jewelry, and here is where my errand called me. My watch needs another link in the wristband. The nice lady on the phone the other day kindle set their last spare link aside for me, and the nice kid behind the counter last night found it right away. He installed it in two minutes or less (barely had time to check in), and didn’t charge me for the part or the labor. That is *so* cool. The trademark Nordstrom customer service is certainly alive and well.
And in talking to him, I realized what might possibly have been triggering my Reagan-​era spidey senses. Kid was wearing a sack jacket with skinny jeans, ankle-​high brown leather boots, a fedora pushed back on his head, and John Lennon specs. Yep. I am now old enough that styles from my youth are cycling back through the department stores of the world. The stuff he was wearing was a mix of junior high and college trends from my youth, and he looked like a college version of a Korean Boy George (Boy Kim?). He was the nicest kid, and it was so cool of him to help me out so quickly and capably with my watch. I can’t even be mad at him for making me feel old. Or for leaving me with Culture Club tunes stuck in my head all day.

Close down all your stores store or fire your staff and hire staff new with at least a semblance of competence (at least a 6 grade education) and a demonstration that they actually care about the customer.
I recently purchased an expensive item at Nordstrom (Armani suit) and had to deal with total incompetence and indifference.
I would not recommend these stores except to my worse enemies.
Consider Saks or Neiman Marcus and the difference will blow you away.

Aweful experience. Bought 2 suit jackets. Had them trimmed twice. They never fitted properly. Nordstrom said they wouldn’t take them back or exchange them because they were … fitted (poorly). I left my 2 suit jackets. Will never shop again at Nordstrom.

Just had an awful run in with the manager, Matthew. He provided the worst customer service I have ever experienced at any nordstrom store and I will be choosing alternate nordstrom stores from now on. I am disgusted.

Nordstrom, please, train your employees.
My husband and I picked out a few items and were wandering around trying to find a cashier, as they are not obviously located nor easily spotted. The only thing I could find was some variety of information counter, at which the young lady working there seemed to be a bit young to have a job (probably older than she looked, but seemed to be around 13 – 16). I asked her where the nearest checkout was and she claimed she could check me out.
Immediately she needed assistance from another employee and at least three more additional employees. I bought five things, I used a store card, none of this should have been difficult.
Twenty minutes later, they claim the the charge didn’t go through. We finally are brought over to an actual checkout counter, where the card is scanned and surprise! The charge went through after all.
Truly appalling. I go to Nordstrom and deal with the prices in part because of the excellent service they used to offer. No longer, they seem to be going the way of most anchor stores and sacrificing service for sales. Good for business at first, but only time can tell.
Good luck with your new business plan, Nordstrom of Alderwood. Kohl’s, which was our next stop that day, provided infinitely better service with efficiency and easily locatable checkout stands.

Updating: I have become a fan of Nordy’s, my wallet has not. I still encounter slight issues at the MAC counter but it depends on the employee you get that day. Last time the guy with the beard helped me and he was actually super nice and helpful.
Shoe department-​excellent. I love then, so helpful and will have something shipped to you if they do not have your size in store.
B.P department-​mediocre.
Lingerie department-​Phenomenal. I recently got fitted by them and the women that helped me was absolutely amazing.
Handbag department-​decent. They always look at me weird. like I shouldn’t be there.
Men’s department-​also amazing.
You get the hint, the customer service is overall wonderful with a few snags along the way.
I know that most of the time if an item is priced fixed, I will come here just for the customer service.

Okay seriously Nordstrom you are losing money by not changing your dressing room lights. I never try anything on because everything looks so bad in your lighting. Meaning I probably will never buy anything. Put the skinniest toned girl in the dressing room and she will complain too.

My mom bought a dress from this Nordstorm to wear at my wedding. She got home, absolutely thrilled to have finally found one, only to notice that the security tag was still on the dress.
She called the store to find out what she should do, and after being transferred a few times, they offered to send someone from Alderwood to our home in Bothell to remove the tag!
Excellent guest service. I can’t think of another company that would do that.

The employees promptly greet you, seem friendly, and accept returns with no questions asked. I had a good in store experience but the service lacked outside. I returned a pair of boots that I received for Christmas because they didn’t fit well and the gentleman said the boots I did want were sold out in store, but he’d have them shipped to my house at no additional charge in 3 – 8 business days. I waited about 10 or 11 business days to check on the status because I hadn’t received them and they called me back to tell me they actually didn’t have them in stock and had cancelled my order a few days prior. They asked if I wanted them to keep looking for them and I said of course because I’d been waiting 2 weeks now. I’ve never received any news either way. This was my first experience with the store and I didn’t feel like they lived up to their remarkable reputation unfortunately.

This used to be one of my favorite Nordstrom locations outside of Downtown Seattle and Bellevue. Also, this was always my go-​to store when living in the Everett area. Customer service is still great in this store and employees go out of their way to help you, but what really disappoints me is the overall look of the store.
I was disappointed when this location decided to be a test store for a new Nordstrom look a few years ago, which meant they moved to concrete floors in most of the woman’s departments on the second floor (Previously these departments all had carpet). After about a year they added the carpet back, but the overall layout never went back to the original departments.
Now having set foot again in the store this week I noticed they once again took out some of the carpet. This is just not a Nordstrom look and it also just looks sloppy in some of the departments. In the meantime, the Encore department I used to shop at is now shoved into the corner with less browsing options. Overall I’m disappointed with this Nordstrom location and wish they would go back to the former look of the store.

This review is only for the Alderwood location. I have a lot of kids– and they are spoiled. The kids clothing selection is pretty tiny, but the shoes selection is better. The help is good. But since when do sales associates wear jeans on the floor at Nordstrom? Or a weird «fashion» hat with an otherwise casual outfit while selling kids clothes? I don’t understand hats indoors, in general — or people wearing jeans to work high end retail. Men and women both. If I have to ask «do you work here» something is really wrong.
Also — something needs to change in the men’s shoe department. You have to ask for help, every time. That shouldn’t be the case. One man told me that the open back UGG slippers I wanted wouldn’t fit! What? I bought them anyway — at a different store — and they are my favorites. They fit great, too. I shouldn’t have to go downtown for quality service and selection, but I have about given up on The Alderwood Nordstrom store. They need to step up their game.

3 stars because I’d rather go to Nordstrom-​Bellevue where:
1. The selection is more ample
2. You don’t encounter the Lynn’hood mall riff-​raft leisurely meandering around the premises.
On 7÷13÷2014 I was helped by Chris H. in the shoe dept; I did not find him particularly helpful. I went into the shoe department and specifically asked to try on two different brands of shoes. One brand was not available at Nordstrom (in stores) any longer. The second brand was available but he steered me away from trying it on, and suggested I look at the Nordstrom Anniversary Sale items instead. I told him that I had already perused the sale items online, and would really like to try on a particular non sale item to get my true size. He did not offer to do a foot measurement and was very nonchalant toward helping fulfill my needs. I asked if I could place an order for an item I had seen online (that was not available at the store). Again I hesitated about the size, and he suggested I just «guess» and place my order because the shipping was «free both ways». I reiterated that I really wanted a measurement so that I would not waste time waiting for shipping and possibly returning/​exchanging. It is clearly most cost and time productive for everyone all around if I know my true size. Chris appeared lazy and non-​representative of my usual customer service experiences at Nordstrom.
On a different note, I was also helped by Katherine N. in Kids’ Shoes as well as Kate H. in BP, the same morning. Both of these associates were extremely helpful with sizing, and assisted me with finding additional items to supplement my daughter’s back-​to-​school wardrobe that I KNOW fit, so returns/​exchanges will not be necessary.

You really can’t go wrong with Nordstroms. Great products, great return policy, great staff, and this location is no different!
This is my go-​to location since it’s the closest to my home and it hasn’t dissapointed. The last time we went was to get free alterations for being a Nordstrom card holder. It wasn’t even clothes from Nordstroms and they honored it! That was great!