BBVA Compass

The major problem with this bank is that there is no bank manager at this location, and as a result it is run by unqualified bankers who are untrained/​confused on company policies, and in the basic tenets of customer service (Luis Rodriguez is the particularly rude individual who was in charge when I visited). As there are no other branches nearby, I had no choice but to switch banks to Chase and Wells Fargo in order to be able to perform even basic account services, such as making a large withdrawal. From 20 years of experience, I can say that BBVA Compass is a wonderful bank nationwide, but this branch is horrendously mismanaged and particularly unprofessional. Would recommend taking your business elsewhere.

The ATM is locked up after 5pm now with the closest branch being Ontario. Sad to say after my direct deposit hits tomorrow I’m withdrawing all my money and switching banks

Worse bank I have ever dealt with. First of all, you cant withdraw all of your OWN money and close it directly with the bank. You have to write a letter closing your account and wait for YOUR OWN money for weeks. Second, what bank runs out of Cashier’s check? Really? Third, even if you have money in your secured business credit card, they close it just because it has been inactive for a few months.

Edit
Worst customer service ever.
I cannot EVER get customer service on the phone. Wait times exceed 1 to 2 hours.
SO I called the branch and they wont help. They tell you to call customer service.
This place is archaic.
I have NEVER had an NSF… I received one in Error and they would not reverse it.
BTW it is Illegal to charge over $ 25 for an NSF… Compass bank charges $ 38
BTW NO 24 hour customer service/​NO Customer service at all on the weekends.
Horrible.

One of the better banks that I’ve been to. Very professional, friendly and helpful. I’ve never had a bad experience here. The staff is always quick to great me and is very knowledgeable about any questions I have. There aren’t many BBVA’s in the area, but the customer service is why I choose to keep my account open with them.

I have a safespend card account with you guys and I received a refund onto my debit card last night. Right after I received the refund my card was closed with all of our money on it. When we called we were told that since the original purchase was not made with the card the account is under a security review, and we would not receive our funds for 3 – 5 business days. I explained that we were stuck in Wal-​Mart because my son drank a soda that we could not pay for until our funds were released. The representative that I was speaking to, the supervisor, and the manager all refused to release the funds. We ended up just walking out of the store and were followed by security and had our license plate number taken down. Was this all really necessary? I’ve never heard of a major bank doing anything like this, especially for such a ridiculous reason. Why was this done? Does your bank feel the need to earn interest on money that does not belong to you because you have lost millions of dollars from your recent overdraft fee lawsuit? I called you guys today (4 days later) and I was told that I have to call yet ANOTHER department! You guys are giving me the run around on purpose! This is so stupid!!!

Small bank, only bank within this area, but the service is excellent. I walk in and almost everybody knows my name. Maria and Rosie were instrumental in opening up my HELOC (Home Equity Line of Credit) and business account. Thank you girls.

DO NOT use BBVA for a HOME LOAN!!! The closing was rescheduled numerous times and the sale was ready to be cancelled. DON’T BELIEVE THEM. The BBVA VP Derrick Wesson promised day after day the closing process was «escalated» to get done faster. If you’re the seller, ask the buyer to get someone else! BBVA cost me over $ 6K because of their inept processing and a 25 day delay!!! We moved out because they promised it would finally go through and it took two weeks after that!!! They told me they were a responsible company to make the sale go through, but later sent me to their «customer advocate» to tell me my losses were not their problem and were okay with me going after their client.
Irresponsible group that should be held accountable by a federal authority.

They have great service most of the time. Rosie is very nice and helpful with any banking concerns. I’m always here late so I use the 24hr Atm. The sheriff’s are always parked on the lot which seems safe specially when depositing or withdrawing cash.

Always receive great customer service here. Rosie is the best…

Just opened an account in order to auto-​debit our home loan. Most locations in the Southern United States, so I was surprised to find a branch locally. Small, but clean. Would come again, but that may be because this is the only branch within 50 miles.