Arby’s

Arby’s and Taco Bell are my favorite fast food joints.

Are you kidding me? No Roastbeef? At Arby’s? 10:25 p.m., they close at 11 p.m. and they have no Roastbeef!!! I said «this is Arby’s right?» The girl laughed and then asked if I wanted to order anything else, I ordered a Turkey Bacon Ranch, «we have no Turkey!» so… I had to order my pregnant wife something… ok… «Corned beef sandwich, extra sauce and a 6 piece cheese stick with a large pepsi xtra ice» get to the window and the girl Emily W. says, «sorry this has been the busiest day ever». I say, «My kids wirk at the Arby’s on Gratiot in Chesterfield Township, they tell me how many Roastbeef’s are in a store and they could never run out.» she says nothing. Obviously they didn’t want to slice another one up. «We have the meat?» So I get no manager when she knew I was furious, then it took 3 minutes to write a managers name down on my reciept, which happened to be the same name as the girl helping me, she just changed her last initial… get my food, bring it home. 5 minutes away… sandwich = no sauerkraut at all and ice cold… cheese stick 6 piece = 5 pieces delivered and ice cold. Large Pepsi xtra ice= warm Pepsi with no ice!!! I call the store… no one will answer!!! I leave a message and now I am disgusted with this place… no professionalism and no accountability! Avoid this place at all costs… drive 7 minutes to the Gratiot Location, it is so much better!

Food here is always on point. Never had a problem with my food order being wrong and the food comes out quick. I always had a good experience whenever I come here.

This Arby’s is by far the worst Arby’s I have ever been to. Every single time I go there the staff always seems so miserable and act like it’s such a hassle to wait on me but I kept returning because the location is so close to home and never busy (HMM I wonder why?!) but the night before last my boyfriend and I ordered 2 sandwiches that were supposed to have bacon on them and when we got home both of the sandwiches didn’t have the bacon. They never informed us of being out of bacon and just acted like everything was fine. That was strike 1 and we let that slide. Strike 2 happened the following night, my boyfriend went back and ordered us the same sandwiches, this time I received mine but apparently the other one was invisible because it wasn’t in any of our bags. My boyfriend called and talked to a girl named Emily, she was extremely rude to him and was completely defensive the whole time. I understand why she was defensive due to it being the holiday season and also no matter what time of year people are always trying to complain to get free food from restaurants. I get that, I’ve worked in restaurants my whole life but she could have handled it more professionally. She claims she made BOTH of our sandwiches and that they both made it into our bags. My boyfriend checked his car and we double checked all of the bags we received and still, we only had one sandwich. They also never included a receipt in the bag or with the purchase. How hard is it to make 2 sandwiches and make sure they get into a customer’s bag and out a delivery window?! It’s not rocket science. This isn’t NASA. This location needs to have a team meeting and go over proper ways to construct an order. 2 days in a row with orders messed up is uncalled for especially when we were the ONLY customers getting waited on BOTH times. Come onnnnn Arby’s staff, get it together!

The girl that’s always at the window is super cute and I can’t get the courage to ever ask her if she’s single great service everything I come there though :)

Food was great, service from Tim was awesome, and the place was very clean. What more could you ask for?! Perfect experience as always at this location.

Employees and managers are very friendly. Orders are always correct! Foods always fresh!

Jamaica shake n Reuben sandwich yum!