Gardner-White

We had a GREAT experience! Our salesman was super helpful! We had an issue and customer service was quick and very accommodating! We got great furniture for a great price!!!

We bought my son living room furniture for his new house and in less the two years the couch had to be thrown away because the frame busted. When we called Gardner White they said too bad, there’s nothing they can do because the warranty was up. I will NEVER buy from Gardner White again.

I made my first purchase with Gardner White after being a Value City Furniture customer for many years. I only chose GW this time because of the good deal I was getting. I’m mad at myself for not checking the Unilocal reviews here first because had I done so I would have not followed through on my purchase.
First experience was horrible and I will never buy from them again regardless of the sale. I was a fool.
Starts off with delivery to the wrong address after I updated it and ensured they had it by contacting the store 4 days in advance of delivery. Have to then wait a week for a redelivery to the correct address. So now one week and no dining table and couch for Thanksgiving.
Week 2 I get the delivery and the chairs are soaking wet from the rain. They weren’t covered. Two of the leathers chairs are ripped. The base of the table is broken out of the package. I’m told by the delivery guys the new pieces to exchange out will be delivered Saturday (day after delivery).
2 pm on Sat still no delivery. After 2 phone calls to the store to check status they finally say on second call we don’t deliver on Saturdays so we will reschedule you for another week.
Week 3 still no furniture. I write the store and get a response from someone who is the «Customer Service Expert» who is far from that. He’s the manager of Corporate Services.
His email said sorry for the inconvenience and that your furniture needed to be re-​delivered. Thanks for the apology but you never answered my question. When will I receive the furniture I paid for and what are you going to do for all the misinformation? How will you address the problem? I appreciate apologies but not when they don’t contain a resolution and don’t I still don’t have furniture. It was a scripted «we’re sorry» with no customization to address I don’t have furniture.
Everyone do yourself a favor and stay away from them. Buy somewhere else.

Got a great black Friday deal. My sales person Marshall was friendly and easy to deal with. And a few small issues with our order and it was taken care of immediately. This is the third time I’ve bought package deals from Gardner White and will continue to do so in the future.

We purchased a new couch on Sunday and delivered today. Very happy with the delivery guys. Special thanks to Rosa for all your help

Worst customer experience I’ve ever encountered! Believe the rating, don’t even walk in the store. I gave it a one star because I really like the furniture that we purchased for our basement.

The only reason this review is getting one star is because of the delivery guys. They were polite, prompt and were in and out in a few minutes. And my sectional is pretty great, now that I finally have the last piece.
Now as far as the rest of the service goes, it was completely disorganized. For starters NEVER buy anything from Marshall Marsh. He’s a total idiot. I had to wait over 2 months for the last piece of my sectional and they were supposed to give me the last matching pillow upon delivery to match the two I received previously. Instead, I received a completely different pillow that didn’t match at all, and was not notified. I called and did as they said and emailed them and after 3 days with no response, I called again. They told me it would be and additional 4 – 6 weeks to receive A PILLOW. I don’t understand why they couldn’t have delivered it with the first delivery.
Now in addition to that, there are 3 people on the account. They tried to ship my end piece of my sectional to my to-​be stepfather’s house, and his couch to mine. This place is so disorganized and they have terrible customer service. You basically get talked in circles.

From our salesman Bruce, to the delivery team, we received top notch service. Bruce was excellent! I hate shopping where salesman are pushy and constantly on your rear. Bruce was not that guy! He gave us time would check in with us periodically while in the store, answered all our questions! Would highly recommend him!

I’d give zero stars if I could. They do not stand by their warranties — even if you pay for an extended warranty. My boyfriend purchased a bunch of furniture to outfit his home — leather reclining sofa, dining room set, master bedroom set, children’s bedroom sets, tables, lamps, etc. They sold him an extended warranty for another $ 700. His leather sofa fell apart within the first year. The seat where he normally sits popped a spring and leather looks totally worn out. He’s not a big guy and isn’t rough on his stuff. Now we’re in a new house together and his sofa has to go in the basement because I don’t want the crappy thing upstairs. Gardner White won’t honor any sort of warranty. They said they’d only cover accidental damage like cuts or burns. Customer service is the WORST. They are unpleasant and not accommodating at all.
Btw, we also spoke with a salesman at another location a while back while taking my mother shopping and he said that he purchased the same sofa and had it replaced 4 times due to the same issue.
Spend a little more somewhere else. You get what you pay for and this is junk!

During my original visit on 03 JUN 2014, I placed an order for a bed, with mattress set. $ 100 cash deposit was all it took to hold the order.
As much as I liked the set I picked out, due to unforeseen circumstances, I had to cancel the order on 06 JUN. The gal at the service desk was most pleasant and understanding when I made my visit, telling me the cash refunds are done by check, and the checks are cut on Wednesdays and Fridays.
This morning, I called from home and enquired about the status of the refund check. Coincidentally, the customer service rep told me that the $ 100 refund check had been cut on the 18^th and should arrive in the mail by next Wednesday.