David’s Bridal

The service was good Elsa was alot of help. She assisted me even though I didn’t have an appointment. The only thing I did not like was they didn’t have alot of the display dresses in a variety of sizes, but Elsa did find other locations that had my size.

Thank you so much Shavetta for all your help you ROCK!!! I’ve had the BEST experience EVER shopping for a dress at David’s Bridal!!!

It felt rushed with horrible customer service.
I went here as a bridesmaid to pick out bridesmaid dresses with the bride and her other two bridesmaids. We made an appointment and went to the store with the main purpose of finding bridesmaids dresses, and the bride maybe try on a couple of dresses if we had time. The bridesmaid dresses were our top priority, because some of us were from out of town and we needed to get that done while we were all together. Whereas the bride lived in town and could try on dresses there anytime. The bride tried to explain this to the sales rep, but the rep told us that the bride HAD to go first. Then she told us that one (just one) of us could try on two (only two) dresses, and we would have to base our decision off that. She said only one could try on dresses because she only had one dressing room, but we could clearly see about 10 vacant rooms. We finally just all crammed into one room while she wasn’t looking. I mean… Who wants to buy a dress without trying it on first like she was pushing us to do?! Despite her making it super complicated, we all selected the bridesmaid dresses within 10 mins. Then the bride began trying on dresses, while the sales rep gave constant reminders about how many minutes were left in the appointment. «You only have 30 minutes left» «20 minutes»…
Really? It was as if she did not care whether we purchased dresses or not, as long as we were out of the store before our two hour appointment ended. I hate to say that we did end up buying both brides and bridesmaids dresses from here. But I find it ridiculous that three bridesmaids had to share a dressing room while the rep wasn’t looking, just so we could have the pleasure of giving them over $ 1,000 total in business.

Your customer services SUCKS! You emailed me about only 2 of my bridesmaid dresses (Which went straight to my SPAM box) and Didn’t even bother to call me and let me know that all 3 of the dresses were ready to be picked up and had 14 days to do so until I CALLED UP THERE TODAY and was informed that they were ready. YOU HAVE CRAPPY CUSTOMER SERVICE! GET YOUR CRAP TOGETHER!

We bought my wife’s wedding dress which was gorgeous and on sale. Staff were attentive and the experience was pleasant!