Wight Water Pool Service & Supply

Love this place. Bring my water for testing every wk. Family owned, friendly, efficient, affordable & reliable.

I just saw poor reviews on this company. I was shocked and compelled to write my own review. We have used Wight Water for a few months. We have been extremely pleased with the service. It made a huge difference in the look of our pool. We had another service in the past and stopped because we weren’t really pleased. My husband tried to maintain the pool on his own, which was disastrous! Wight Water saved the day! I can highly recommend them!

When we started the service we PAID YOU guys to clean our filter and first month in advance its been three months and our filter already need cleaning? Most likely you guys didn’t even clean the filter if it already needs cleaning, so you saying it’s never been clean clearly states YOU guys didn’t clean it but charged us? That’s unacceptable. We tied up our dogs when you guys complained about them although they were just playful and you could have easily called us over to get them away while you were working. we even repaired the leakage OURSELVES. and what does the dogs and leakage have to do with our pool never being crystal clear? You guys expect US to make sure when the equipment is on? We obviously don’t know much about what needs to be turned on If we are getting service for our pool although WE would had to clean the pool plus the vacuum filter and basket OURSELVES which is what YOU guys where supposed to do. Don’t try to justify your service.

Great service you won’t find from other pool services. Every time I’ve called, they have always had a kind voice answer and address my call. I have a custom pool and these guys turned it super sparkling clear after a major green algae invasion I experienced. They were so responsive and helpful even after the job. I’m so glad I didn’t have to replace any water especially during this drought. They treat my pool more careful than I treat it myself. Kudos to the team at Wight Water Pools!

I called yesterday morning. They came yesterday before noon. Curteous and knowledgable on the phone. Prompt.
They came and diagnosed the problem with me next to them all the time. Unlike a lot of pros that don’t want you anywhere near them, they showed me what they were doing without my even having to ask. I’m a gearhead, so I’m always interested in stuff like this.
Unfortunately, they had to get major parts to fix my 20 year old system.
Back as promised this morning,
Mario and crew got the job done in a friendly and professional way. Good equipment is expensive. And I KNOW from my research that I got the best available value for my money.
Thanks, guys!!!

Worst pool service ever! Not sure what they do when they come to my house except skim the pool and pour in some liquid chlorine. I actually thought something was wrong with my pool pump and put in a request through my home warranty to have the issue investigated. A separate pool company came out and said my filter was completely clogged (new filter, approximately 6 months old and «cleaned» two months prior) and then asked if we manage the pool ourselves. Needless to say I was more than embarrassed to admit I actually pay someone to maintain my pool. The other company cleaned my filter and changed the settings to where they should be. My pool looked beautiful for 6 days until Wights came back and changed all the settings. Wouldn’t recommend this company to anyone, not even my worst enemy. Do yourself a favor and either use another company or maintain your pool yourself.
Update: I am not a competitor! The pool service account was under my husband’s name and we live in Northeast Fresno. I never returned correspondence since my husband called over and over and OVER to complain yet the issues were never resolved! Hence we cancelled our service and never looked back (until now that is)

I ordered a part from them for my pool vacuum, and the credit was charged, but the part never arrived. When I called them about it, the customer service lady was cordial, receptive, and willing to fix the problem. I threw a curve-​ball change to the order, and it was processed flawlessly. I would buy again from this company.

On the first visit they messed up my pool timer and took 2 weeks to fix it. They spilled some sort of gooey chemical on my pool deck and walk through it and tracked it all around. They guy put his metal clipboard on my nice slate patio table and slid it around scratching up table.
When I tried to get him to fix the timer he would not take responsibility for messing up the program and said he would have to charge me to work on it. He denied spilling anything or even adding chemicals on his first visit. My wife watched him do it. He was argumentative and defensive. He would listen to what I was asking him to do to fix the timer. Now it runs for 8 hours a day on full speed.
The pool service guy showed up the other day and spent less that 10 minutes at my house. He spent literally less than 2 minutes sweeping the pool.
All this for $ 90 /​month. I’m looking for a new pool guy as soon as I finish this review.