Rent-A-Center

I can’t really say what happened w the other reviewers, but I been renting stuff from this location for about 2 years now and have always been treated like family here. I got a full bedroom set, 60 inch TV, coffee table set, stereo, home theater system, a NEW couch (which honestly was new and didn’t have roaches,) and just yesterday a dishwasher.
Everybody knows me and calls me by my first name, has always been cool w me, I see them joking around with other customers the same they joke w me too, so I feel bad the other people had the bad experiences cuz from what I’ve seen it’s really not typical here.
As far as the other reviewers «roach infested couch» I can simply say that whenever I get anything from them, especially furniture I always see what I’m getting before it’s delivered regardless of how reliable they’ve been in the past, I just always like to inspect it myself beforehand because it’s about to become mine and I wanna approve what I’m getting before I get it, which is a pretty basic sense of personal responsibility. There was an instance where I didn’t like the item on the showroom floor simply because it was a little loose in the screws, and they happily ordered me another one and had it promptly delivered.
Further more, I find it hard to believe a couch they rented out had roaches because everything they rent out comes through their store and sits in their store. Anybody who’s been around roaches know that they spread EVERYWHERE super quick, so if they had a couch w roaches in their showroom I’m pretty sure every couch would have gotten them, so lets be real, that couch didn’t have roaches dude c’mon.
And as far as delivery times go, I can understand why that other guy was upset, but again I’ve had a TON of stuff delivered to my house and they’ve always been spot on, it might have just been an off day for that guy but who knows. I even ordered that dishwasher like an hour before they closed yesterday and they made an extra trip to my house causing them to prolly work later than they closed and later than they expected, and they were still more than happy to get it to my house that night cuz they knew I wanted it.
Now I’m sure it sounds like I’m standing up for them, but that’s cuz I am, these people at this store are cool as hell, I’ve never seen the manager act like «he’s the bomb,» or be anything but super professional.
And the staff isn’t just like this w me, I see them interacting with other customers every time I’m in there and they treat them the same way. If you don’t believe me, go in there one day and hang around for a few minutes, lol. (They did a Harlem Shake video w their customers on customer appreciation day.)
So, to Make a long story short, maybe their laid back demeanor might throw some people off at first (you’ll never feel like your being «sold» here) but as laid back as it is,
they have never been unprofessional, not in the slightest.
There’s another location that’s about 4 minutes from my house (this one is about 20 minutes away) and I go the extra distance on purpose because of how good these people been to me, and the way they treat their other customers.
So, I encourage everyone else to ignore the other reviews (especially the girl pretty much telling u to steal from them?) and give try this store out cuz honest to God, they run a good store.

The youth group I work with rented a couple of TVs for a video game tournament they ran over the weekend. These folks were hours late delivering the sets, and hours late picking them up.
Finally I called, seeing as they are just a mile up the road from our building, and they asked if somewhere between 3pm and 5pm would be okay, after having made an appointment at 12:30. Since I was taking a break from lunch to head over there, and they needed to be picked up that day, I had to tell them that it wasn’t.
They responded that the pickup crew would be there in ten minutes, which turned into another hour. I had to ask somebody to come and wait for them, because I couldn’t sit around any longer.
This is hardly the way to run a business! Unacceptable!