Sprint Store

I stopped in to have my phone assessed after an update hampered my iOS and caused a bunch of issues. I spoke to the salesperson who took my phone and just kind of started looking through it. Not that I have anything sensitive on my phone but it just seemed odd. The other stores I’ve been to… the better Sprint stores I’ve been to… they generally talk with a tech before they take your phone away and the salespeople aren’t the ones looking through your system. Maybe this guy was a Beautiful Mind or something, but he didn’t act the part. He later took my phone to another saleswoman/​tech? who was in the midst of helping another customer but completely blew that customer off to answer my salesperson’s question. Had I been the other customer I would’ve been really annoyed at the lack of professionalism. I think I’ll stick to the Northville store.

This store does not believe in the american constitution, deny customers our second amendment rights and limit your customer base, this is a poor business choice and I will spread the word.

This store is a joke. I waited 15 minutes to speak with an employee. My iPhone 5s had a bad battery and I was deciding whether to get a new battery or upgrade to a new phone. Since the service department was closed when I got there, I spoke with an employee about purchasing a new phone. She was okay but I left there without buying a new phone. I ended up getting my battery replaced at
for $ 57.10 ($ 55 + tax).

Omg horrible horrible. Just came from this store. The girl working today (10/25/2015,she was the only female during 4pm-​mentioning it in case the manager is reading this) not only was she unprofessional, she was also the least bothered. From the start she had the ‘why the hell are you here’ face. We went to disconnect our connection because sprint customer service is useless, and after visiting this store I am glad we are doing it. Any questions we had she didn’t know the answer, and after we said this is the reason we are cancelling, she replied ‘that’s with all providers.‘
Sprint store representatives need to work on their attitude. We are paying customers, and you are working in a store where employees help customers. This employee should stay behind a computer and not interact with customers if this is her attitude. Horrible store. Worst customer service!

I usually go to the sprint store on Woodward in Royal Oak. But since I was in there two weeks ago picking up my replacement phone, I decided to go to a different Sprint store with my broken replacement phone (bad luck, I know). When I walked in, there were 3 – 4 workers, one of them helping a big group. I was not greeted or acknowledged until 10 minutes after walking in. The lady who asked to help me was extremely rude and did not answer my question when I asked why they can’t replace my phone. Even though they are called a «repair center» they will not fix nor replace «physically damaged» phones at a CORPORATE store. What? She repeated her answer three times, even when I asked a different question. I’m not stupid, just tell me how to get my phone working again.
Needless to say, I’m sticking to my original Sprint store!

My fiancée and I signed up for Sprint at this location because of their great prices. But in the area where I live, their internet signals are WACK. How slow is theirinternet? By my house, it averaged about .5 mbps. That’s like dialup speed. I couldn’t even use my phone. I leased their phones which meant that in order to get out of the contract, it would have cost me $ 1200 for both phones. I even went to the store and talked to my sales rep who acknowledged that the internet speeds were horrible. I ended up filing complaints with the better business bureau, twitter, ftc and the fac. I was then routed to my very own customer service person who eventually let me returns the phone because I told him I was going to upload photographs of my internet speeds to my photo agency which would then be distributed to any publication that had an interest in writing a story about Sprint. It was quite a battle and took hours upon hours of my time. F*** Sprint. Don’t sign up.

Besides all the bad customer service the other reviews talk about, there is a sign at the front door saying no guns allowed. I don’t know if you’ve been in that store but I wouldn’t trust one of the customers in that store as far as I could throw them. And posting a sign like that is telling every bad guy, «hey over here, everyone is unarmed.» I’m a law abiding citizen and if they don’t want me in there store, I’m more than happy to spend my hard earned money somewhere else. I say good day to you!

I don’t write reviews, however I was so upset about how I was treated at this store I had to do something. The Staff members at this store do NOT tell the truth. We switched from being loyal Verizon customers to them (dumb move). Even when asked question the reps at this store lied right to us, then when talking to the manager (Alex) he told me I was the one not telling the truth about what our rep told us. Please be careful, don’t trust them!!!

If you are thinking of changing phone services, think long and hard before going to sprint. These guys are straight up, con artist. I signed up for the up to 10 lines and 20 GBs for $ 100… not even close, I am currently being charged $ 630 for 1 months of service and 3 lines.
«Buddy» signed us up, I had to pay $ 254 just to get my phone turned back on. EVERYTHING about Sprint seems like a scam and getting in touch with someone to address the issue is next to impossible. Good luck. I hate hate hate hate sprint and I seem to be locked in with them for another 22 months. SHOOT ME.

Consumers are wise to avoid this Sprint store like the plague. In fact, I would take my chances with surviving the plague, as the experience would be more pleasant.
When my Samsung Galaxy S3 finally gave out, its receiver incapable of registering voice calls, I waited with grim patience for my 2-​year contract to roll over at the start of August. Literally the day it came due, I booked an appointment at the Madison Heights Sprint store opposite Oakland Mall. I figured if nothing else, the beau and baby could flee to Microcentre to spend time among the computers and peripherals. An hour before closing I arrived to a store stuffed to the gills by customers. I thought, surely an appointment would be honoured close to the time I made it.
More the fool me, the first mistake I made. I ended up waiting for nearly an hour without a seat because the only available spots were taken up by several bored tweens, tired parents with a toddler, and a technopeasant mom and her son who took an inordinate amount of a salesperson’s time for basic functions like how to turn the phone on. While loitering around the cramped display area, I waited on one of the three available salespeople to slowly churn through an unacceptably long backlog. During peak times, call ahead to find out and never assume that appointments will be within a window when you arrive.
So while my husband entertained my baby in the parking lot and traffic inside barely budged, I had an opportunity to drain the battery of my phone to nearly null. By the time I got someone’s attention, the technical representatives had packed up, the associates were locking up the display cases, and I got a marginal apology from the nice associate stuck with ringing me out. I expedited the process as quick as I could, requesting the exact model of phone (Samsung Galaxy S5) with no additional bells, whistles, insurance or gold stars. With my new 2-​year contract in hand on our family plan, I was out the door $ 250 poorer and my new phone safely in hand. Simple, right?
Flash forward a few hours when my phone lacks the basic functionality to place calls, transmit data while receiving a call, or even use 4G. Sprint tech support advised me to return the phone to place of purchase — this store. Greeeeat, another wait. The associate the previous night repeatedly informed me I could return my phone in box, with all peripherals like the charger, for my money back and no early termination fee if it was within 14 days. Straight back to the store he said; a call to Sprint confirmed this.
Well, next day, I returned my phone and got hit with the $ 35 restocking fee that couldn’t be waved. My phone was returned, my contract cancelled, and I was told to wait 2 – 4 days before the Sprint system reset and recognized I was eligible for a handset without penalty. Now, two months later, I have a $ 350 early termination fee plus a monthly fee for a phone I returned to the store, per their posted policies, and no evidence anywhere the phone was ever returned to the warehouse. Sprint claims the phone never came back and that I should have mailed it directly to them, in total defiance of their posted returns policy on their website, in their stores, and on their system. But my banking shows the payment and return posted on the same day.
Sprint Customer Care and Finance both blame this store for incorrectly billing me, hitting me with an ETF for a product I returned within 24 hours of purchase, and not sending the phone back to warehouse or making any account notes. Calling the store, they of course claim no memory of what happened more than two months ago. Shame on me for not looking at my bill? Sure, but this ETF didn’t even hit until this billing cycle. I thought I’d paid off the fees. Madison Heights Sprint store, you have me out nearly $ 400 with your ludicrous restocking fee that doesn’t match my hourly rate. You owe me.
I will never shop here and advise you to take your business to Troy. The competence of the employees is dubious at best.

Expect it to be slow… It’s a high touch customer service environment. Buddy was helpful and light-​hearted. Make use of the online appointment setting which pushes you to next in line when you show up at appointment time — this will save you a ton of time.

I am still livid over the customer service I just experienced. I was sent from the Ferndale store to the «corporate» location in Madison Heights to get my battery boosted. I have never been greeted so RUDELY in my life. And then she goes on to say that the service center closed at 6:00 — doesn’t say ANYWHERE that it closes that early and they don’t have batteries to test with. How do I go to the corporate Sprint store during office hours and they cant help me??? Now I have to go ANOTHER day without a phone. Honestly the worst experience I have ever had and I hope my voice is heard and this b*** is fired.
Sprint needs to be more in touch with their locations and the people they hire. Talk about tainting the brand with people that should be flipping burgers and not in service.
GRRRRRRRRRRRRRRRRR

Waiting at this store right now for some kind of service. Absolutely no customer being served right now. Could hear joking and laughter behind closed doors. Sprint must hate being in business.

Worst service I’ve had in any retail store before. Watch out for the store manager that has the Queen Latifa, I don’t give a damn attitude. It’s plagued by GHETTO employees all with the I don’t give a damn attitude.
Story: All customers with an employee plan must get serviced/​upgraded at a Sprint Corporate store. These incompetent employees do not know how to work their computer system to satisfy this. Most likely they were never trained. After my first visit I was told I would need to change my phone plan, and sent away with a special number. I gave this number a call (Employee Account Services) and they state that is absolutely not true. So here I go driving back to the Sprint store and was greeted by the store manager. Who told me why I just didn’t order the phone over the line with them, not thinking some customers prefer their phone today. I told her to stop with the attitude and work on her customer service, in which she raised her voice and gave me an ultimatum if i want to be helped or not. It was ridiculous. After she put me at the end of the waiting queue, I waited 2 hours just to find out they did not have the phone in stock.
I work for Ford SYNC and will be sure to never recommend any Sprint phone to customers when they inquire which phone would work best. I ended up speaking with Sprint over the phone to lodge a formal complaint against the store Manager. She was the rudest woman employed.

My phone died on me yesterday so I went to my local Sprint Store (on Woodward s of 9 mile). They were very accomodating but told me they would have to order me a new phone, which would take a few days. I needed my phone sooner than that. They suggested I goto the corporate store in Madison Heights, they might have one for me there, which I did. Initially, the gentleman who helped me was fine. I told him I just came from the other Sprint store, the tech there told me my phone was unfixable and I was there looking for an immediate replacement. He checked out my phone, told me to come back in two hours, most likely it was dead but he was going to have the techs look at it again. I return 2 hours later, this blonde lady tech hands me back my useless phone and says «You’re going to have to file an insurance claim, I’m not fixing this because it’s all dirty inside and that’s why it doesn’t work. There is a deductable too.» I’m a contractor, I’m on contruction sites all day, every day, of course it’s dusty inside the phone is two years old, it’s a epic slider. It hasn’t been dropped, screen cracked, got wet, or anything malicious on my part. I tried to explain to her that the other Sprint store was going to replace it free of charge, but she was insistent that I was going to have file an insurance claim and pay a deductable. Thanks for wasting my time lady. Obviously, they don’t teach their phone techs what customer service is at this store. I called Sprint from their phone, told them I was about to cancel both of my phones due to this rude phone tech. They offered me free upgrade/​replacement basically whatever I wanted. They wanted to speak with her, but she had already wasted enough of my time so I didn’t want to give her the satsifaction. I just went back to the other Sprint store and they ordered me a new phone no questions asked, free of charge. I will never go here again and I would suggest you don’t either unless you like having your time wasted and being talked to condescendingly.

This has been my go to Sprint Corporate store. The staff here are knowledgeable about all the Sprint phones and they are usually very good about taking care of your Sprint needs.
Cons: the lines tend to get über long somtimes… so def take a walk across the street to thug nation aka Oakland Mall :)

Over the past 2 months I have cumulatively spent 5 hours in this store. If you are going to this location — expect to wait a while before you are serviced. Don’t be surprised of the slow and unprofessional representatives.
For technical reasons (faulty hardware) I had to visit the store 5 times over the past few weeks. One time the greeter had a phone in her/​his pocket playing «How low can you go» I believed that to be a ring tone. To my disappointment the song finished playing and another began.
At another visit I had to wait a minute for the representative to finish a personal conversation, while at the terminal looking at my account.
It became extremely aggravating when staff, instead of servicing customers, would lounge around and discuss personal topics.
Avoid this location, unless of course you are entertained by a messy store ran by teenagers.

I bought a driod phone from
and was having problems getting it activated. I stopped in to the Sprint store just before Christmas and it was pretty packed but the staff were nice and took my name down. When it was my turn they got me up and running quickly. The guy that helped me knew quite a bit about my phone (Samsung Moment) and took a good ½ hour walking me through all the features and the Google Market to get me started with the right free apps. Considering I didn’t buy anything from them the customer service was really solid.