Bob Frensley Chrysler Jeep Dodge

I had a 2014 Jeep Cherokee that had it’s fair share of issues (bought in 2014 in California), and it had been in and out of the shop a lot. I had a case manager at Chrysler working with me to get all the issues resolved with the vehicle, so she worked out a «trade assist» with Bob Frensley Chrysler, Dodge, Jeep, Ram. I got a call from Diana at the dealership, and we discussed what I was looking for and my options, then I filled out the online credit app. Once approved (within a few hours), we picked the vehicle and I made an appt to go into the dealership that night. I arrived at around 6:00 pm, and the car was sitting there washed and ready to go. Diana hooked me up with Juan as my salesperson, so Juan and I went on a test drive with the new 2016 Cherokee. Once we finished with the test drive, it was off to sign paperwork. Everything was prepared and ready for me, so I was in and out in less than an hour. Everyone was a complete pleasure to deal with, From Juan to Diana, to Scott the Sales Manager. I’ve bought many cars in my life, and this was by far the easiest and most pleasant experience I’ve ever had. There are several Jeep dealerships to choose from in the Nashville area, and I don’t think it could have gotten any better anywhere else, right down to the amazing price. I really didn’t even have to negotiate with them. If you’re looking for a great experience, ask for Diana or Juan and you will be treated with complete respect.
For the record, my previous Jeep spent a lot of time in service at this dealership, and I’ve never had a bad experience. And if my car could not be fixed that same day, they would ALWAYS get me a loaner car. That being said, my car was under warranty, so if something were being fixed under warranty, a loaner car is expected. If it’s not a warranty issue, and they need to keep your car longer than a day, it’s not their responsibility to provide you with a loaner car.
It may seem like this review is just too good to be true, and that they paid me to say it, but trust me, they did not. I’m just a very happy customer that thinks not enough people write reviews when things go right, and we’re all just so quick to only write reviews when things go wrong.

If I were writing this review based on how I was treated personally at the dealership, I would rate this place four stars. The people were nice enough, but at the end of the day when you are trusting your car to others to be serviced, the most important thing is that they do quality work.
That is not what was provided at Bob Frensley.
I brought my car in for an alignment. Within five minutes of driving my car off the lot, the front left tire blew out — the valve had popped off. I have never had a problem like this during the five years I have owned the car. It was only after having my tires serviced at Bob Frensley that, suspiciously, one of my tires was damaged. So, a cold afternoon stranded on the highway and $ 150 on a new tire later, I called Bob Frensley to see if there was anything they could do to make the situation right. A free oil change was all they could provide.
You have a lot of options when it comes to where to get your car serviced. I’d go elsewhere if you want to keep your car running in good shape.

Upon my second visit to Bob Frensley… I completely revoke anything positive I had to say about this dealership… apparently they just really don’t care about their reputation

Promised my car would be fixed within 3 – 5 days.” It is now day 12 and they say it will be tomorrow. They Did not offer a rental. Absolutely unacceptable.

We were in a bind. Had a hole in gas tank and still had a 2 hour drive. We stopped here and they told us they would have it ready overnight. Next day when we drove the 2 hours back to Nashville with a $ 500 deductible they charged 546. And upped the bill the another $ 100. We’re told the rental was $ 25., but when they found out insurance paid up to $ 35. Guess what they charged $ 35. Our receipt was for $ 1300 and sent insurance a bill for $ 1400. Took advantage of a emergency and the fact we where out of state.

I bought a car here in 2012. That experience was good. Something bad has happened since: they apparently have too much business to care about customer service. No call back on wanting a brand new wrangler. So, took my business to the other jeep dealer in Nashville. Simple.

Worst car experience of my life. Spent 5 hours of time I don’t have here. At first everything was great– then… We made the deal. I filled out a credit app (which I would never do unless its final). During that time the sales manager, Caleb, took it upon himself to re-​work the numbers based on payment vs actual sale price. Thinking, as women I’m sure, we’d never know the difference. He was rude, cocky, and out right lied (and continued lying after he was caught). We walked out at the final signing. I’m truly shocked at how we were treated. Disappointed. And this is my first negative Unilocal review. Btw– this was the manager we dealt with. DO NOT BUY HERE– they are scammers and have no morals. Shame on them… And i have the photos to prove what was agreed upon yet they tried to get me to sign a deal several thousand more (it’s more than what the car was even worth, hiding behind another year of financing)!!!

Service dept was extremely rude and brushed me off like my needs were none of their problem. Several of them were more concerned with playing with a remote controlled car in the parking lot vs actually doing their jobs

The service department was of no help to me when a recall on my truck came out. Gave me the run around and never fixed it. I ended up having to go to Miracle in Gallatin for the recall. WOULD NOT RECOMMEND!

Tim Suggs and the service team worked on my 2005 Jeep Wrangler and finally fixed an engine issue that another dealer and a different mechanic weren’t able to fix. I know I got a great price for the amount of time required to find and fix the issue.

Not sure about repairs but I recently purchased a 2015 Ram 1500 from them and the transaction was smooth. The finance guy was friendly and professional. Overall good experience.

Brought my jeep in for an oil change with a perfectly good cigar charger that charged my iphone perfectly. Now it doesn’t work at all. I called them to discuss this with them and they continued to deny, deny, deny no matter how much or who I talked to. Don’t ever bring a vehicle here for ANYTHING.

Incompetent staff, incapable of repairing a vehicle, returned my vehicle in worse condition with more problems than I brought it in with. Refused to repair problems they caused at their expense. Service department failed to call when promised and vehicle was not ready when promised. I will never bring my vehicle here again and I would suggest you go elsewhere.