Chase Bank

I had the worst customer service experience here. I wanted to open a credit card with them, but the banker didn’t care about my account or my time. At one point, he actually said to me that he’d «rather be at home» because «he’s tired». I had to go to the branch two extra times because he didn’t know what we needed to open the account!!! He assured me twice that I’d get my credit card within two business days. Two weeks later I still hadn’t even gotten approved. I’m taking my business to UW Credit Union where you can get a credit card on the same day you apply, where they don’t waste your time, and where they don’t treat you like crap.

We always stop at this Chase bank on Saturday mornings during our walk around the farmers market. I usually have a check that needs to be cashed or deposited and Saturday mornings is always the most convenient. Every time we have gone in, which is at least 4 times now, the workers have been super friendly and conversational and make me feel cared for. It’s always simple transactions, I’ve not ever opened an account or sat down with a banker here, but for what I’m usually doing at the bank, it’s great! It’s open and airy with lots of natural light, there are always suckers on the counter as well as doggie treats if you happen to have the pup with you. And they always ask if we want small bills for the farmers market, which is a plus.
5 stars, Capitol Chase Bank rocks!

I’ve always had great experiences with chase, as they have always been friendly, professional, and most importantly, accurate. In over 5 years i’ve had nothing but great experiences with them. But last weekend they went above and beyond.
It was Saturday, and i needed a document urgently from my safe deposit box. I called to ask for their Saturday hours, right at 2:00, but it turned out that was when they closed. But Chase Bank’s Adam offered to stay and wait for me to get there so i could retrieve my document! On his Saturday! I was blown away. They are always friendly at the two Madison Chase locations i frequent, this experience took place at the one downtown across from the capial, but they are also always extremely kind and helpful at the branch on the westside off of High Point Rd as well. Thank you, Adam!
I value Chase greatly and will always bank with them exclusively for all my checking, savings, credit & investments.

It’s on the Square and they validate.