I’ve been to several other Chucky Cheese’s elsewhere and they were from ok, to decent to a great place… This one is the biggest dive. I’ve been here a few times as I thought the first time might have been a out of the ordinary but I was wrong. The place was crowded, had to always wait for a machine, the food was blah and my kids didn’t even touch it, there were several people and also kids being very loud and pushy and then twice heated arguments broke out. The machines were not very clean with the bathrooms not much better. I would use gross as the best way to describe it. One star is one too many.
Chelsea W.
Rating des Ortes: 3 Madison, WI
Kids love it. The games are fun but could be way better. Need to update this location and the characters who sing and dance. Rides are terribly slow. Good for babies not grown kids.
Katie M.
Rating des Ortes: 1 Madison, WI
This place is GROSS. My husband and I took my, at the time, 7 year old step son to this Chuck E Cheese… never agian. Our 2 younger kids will NEVER be allowed to enter this«establishment». 1. The pizza is God awful… just don’t. 2. The games are outdated but at least their cheap. 3. There are swarms of rude, poorly-behaved, unattended ragamuffins everywhere. They will steal your children’s tokens and tickets if they think you’re not looking. I’m sure they’d do the same to you purse. There were some well behaved kids there too, unfortunately the mini-felons are the ones you notice. :( 4. Some of the parents are equally as rude and immensely trashy. Guess the apple doesn’t fall far from the tree. An example of this is when some loud mouth mother came to our table and informed us my step son called her 4 year old daughter a «ho». I can guarantee he had no clue what a «ho» was and those words never came out of his mouth as he doesn’t know anybody who would speak that way. We later asked him if he knew what a «ho» was and he proudly told us it was a gardening tool. She proceeded to tell her 4 year old that if he said it again for her to say«your mama’s a ho». She was obviously trying to insult me as she assumed I was his mother but I’m not his mom so I just laughed at her ignorant remark… that only made her more angry, MWAHAHAHA!!! Great parenting lady(I use the term lady loosely)…and she had 5 kids with her. I weep for humanity that people like her have 5+ kids. 5. The staff are a bunch of teenage kids. They don’t really care but they’re not entirely unpleasant either. Just disinterested. 6. Security sucks, plain and simple. I probably could have smuggled out a kid or two if I had wanted to. 7. This place is dirty and unkempt. I can’t even imagine allowing a young toddler to crawl around on the floor. Good lord, what is lurking in the ball pit??? *shudder* In conclusion, if you like unruly, unattended animal-like children, rude parents, horrible pizza, outdated games and filth this is the place for you! If you have standards, go somewhere else.
Miranda H.
Rating des Ortes: 4 Deerfield, WI
The salad bar is decent, fresh veggies and good choices for dressings, croutons, craisins, tortilla strips, sunflower seeds, etc. Salad bar also has pasta salad, potato salad, cottage cheese, assorted fruit and jello, again, everything tasted fresh and looked good. In regards to the pizza, it’s pizza, kind of fast food pizza if you ask me, but kids love it, and that is good. All of the employees are nice, helpful and cheerful. The games are good, lots if new ones this time, something for everyone, toddlers to adults. The security at the door is good at checking to make sure the right kids are leaving with he right adults. It’s fun :)
AJ S.
Rating des Ortes: 3 Madison, WI
My girlfriend’s 6 year old daughter loves this place. As far as the food goes, I wouldn’t recommend it. Usually when I take her, I skip the food and we play the games. Good news is they are super cheap. 5 Bucks will last a while in there. The downside to that is that the games are very outdated. Once she gets a little older I think she will realize how old the games are. But then again, how many games can you play for a quarter in this day and age? Overall, the service isn’t bad and the place does a good job to keep kids entertained.
Joyce G.
Rating des Ortes: 4 Charlotte, NC
4 stars because I am a Fan. Why? We’ve never had the problems like the other Unilocalers have seem to run into and I used to bring the kid to CEC just to play so I could study. Most recently, I booked a party online and it was executed pretty good by the staff. Some of the invitees didn’t show so we had to reduce the numbers & learned of their policy but they worked with us. I can’t control how tweens perceive this place but they stayed away for whatever reason. Regardless, they offer the following: 1) Beer — I remember when I heard this a few years back and about died. 2) Wings 3) Sandwiches and healthy fruit and vegetables as an alternative to all the candy & pizza 4) The SALADBARISTHEBOMB!!! I didn’t use to eat salad but CEC salad bar made me pay attention to things can be better. Well, this day proved no different… still fresh, still a good variety. NOWI-FI but the two neighbors have a signal strength that can be picked up. 5) They went on about the new games. I don’t think that’ll win over tweens and teens but I know my brothers 35+ and gamers always get into the groove. 6) Pizza still just ok for where you’re at. 7) Soda fountain is PEPSI now, but they offer Twister Orange and a juice. 8) You can buy tokens at the vending machines and rather than have the coins spill everywhere and fend for yourself in picking them up without being stepped on — they finally offer cups to cradle the coins. Heather C’s review sounds like Juarez Mexico. 9) Safety is still present and I do worry about molesters/abductors/weirdos and just general creepy dudes and dudettes. So to Dave J. maybe they slacked when the other Unilocalers were coming through but from 2003 – 2007 I had no issue. Those stamped barcodes had better match or the teenager working the door makes you stand to the side. *Regardless the other reviews are funny. =) 10) Found quality is about the same as you’d get from frozen wings and cheesesticks from your freezer section but Ledo’s/Lido’s pizza in Maryland on the U of MD campus tastes like the old school CEC — so real issue there. 11) The fries are baked. YAYYY! and they’re are super skinny. 12) We tip for birthday parties. The ticket blaster is what brought us back at this age. THEKIDWASTOLDNOTTOREACHDOWNANDGETTHE1,000PTTICKETAND I DON’T LIKETHATASOTHERKIDSWEREALLOWEDTOREACHANDGETIT. For the money I paid; all rules/policies should be equally enforced not arbitrarily applied. I’d dock another star for this but oh well, not today. 13) Book a Friday or Sunday party — get another 100 tookens. Deposit requirement for a party has gone up to $ 30 down no refunds. Changes allowed on the reservation, though.
Constance S.
Rating des Ortes: 1 Madison, WI
I would rather poke my own eye out than take my kid here again. Srsly depressing.
Greg K.
Rating des Ortes: 1 Madison, WI
Absolutely aweful!!! In all of my 39 years, I have never experienced such poor service, nor have I seen such aweful employees as this restaurant. Maybe it is just this location, but twice I was in line and the person working there just walked awaywhen it was my turn to order(once when I got there and once when we were trying to get a toy for our 3 year old with the tickets). To make it worse, when they walked away, they didn’t say nothing to me, they just left, and it was to restock more cups. To top it all off, they gave attitude when I informed them I was waiting in line before the other people being waited on. My wife and I have gone there three times, and all three times it was worse than the time before. Three strikes, and you’re done… You’re done Chucky, and to anyone reading this, save yourself the aggrivation… don’t go.
Heather C.
Rating des Ortes: 1 Madison, WI
I took my daughter here because she was swayed by the commericals and I agreed to it because I had fond memories of going to CEC when I was a kid. However this place was horrible. I put a twenty into the token machine and when the tokens started coming out my daughter and I were suddenly mobbed by six or seven little grubby kids asking for tokens. The one girl held up a dollar and said the other machine was broken so I assumed she wanted to buy some of our tokens. I handed her four of our tokens and then she stuck her dollar back in her pocket. Then she and the other kids started thrusting their hands into catcher full of tokens like crazed animals and some of them were actually tugging on my purse, I had to bring it around to the front of my person so they’d stop pawing it. My husband who was going to order pizza stopped ordering and came over because he said it looked like we were being mobbed. When he asked what was going on I said, «these kids are looking for free handouts.» They weren’t really looking for handouts though, they were looking to steal all my tokens that I just bought for my daughter. Their behavior was freaky and highly inappropriate. If my kid acted that way I would implode. So my husband and I just grabbed as many of the tokens as we could out of the little catcher and walked away. They continued to buzz around the token machines probably harassing other people. The savory highlights: The machines are dirty and don’t work properly. The staff is a bunch of teenagers who don’t give a crap. No effective security — kids can easily be stolen. Asshole parents who didn’t watch their grubby little trolls. We don’t know about the food because I told my husband to not bother ordering, we got pizza later from Rocky’s. So if you want to waste your money, get your purse stolen, get harassed by little scrubs, have your kid play with dirty, broken toys, this is the place for you!
Dave J.
Rating des Ortes: 1 Oregon, WI
Fun place for a kid. We did a party their for our boy and there was ABSOLUTELYNOSECURITY. ANYONECOULDWALKAWAYWITH A CHILD. In other cities Chuck E Cheese has double doors and a person standing at the door at all times. Here they had some toothless kid who looked like a felon at the door occasionally. Do not bring your child here.