Fred’s Appliance

The tech came out yesterday at the agreed time. Found the problem and fixed it. This
was covered under the factory warranty. The problem I encountered was that from
the time I called the manufacturer to repair date was 12 days, I am glad my frig was
just making noise and not out of service totally. I called Fred’s because they had not
contacted me, when I called one day before my appt. (I was not assigned a time by
the manufacturer service center, just the service company name and date of service),
When I called Fred’s appliance they said they had called ten days ago, and left a
message, I replied that I check the answering machine daily and there was no
recognizable message received, or I would have responded. This could have been
caused by the fact that the manufacturer or Fred’s misspelled my last name so it
was not recognizable. I had wanted a morning appt. but by the time I received the
«Automated» time scheduling call (press 1 for 1−4pm, press 2 to reschedule) it was
too late, all morning appts. were taken. I was not happy with the scheduling process
from the manufacturer (whirlpool/​amana) or Fred’s. I plan to write to both to let
them know.

I purchased a washer and dryer from Fred’s and they worked great. However, I purchased a dishwasher from Lowe’s and they sent a «technician» from Fred’s appliance because the dishwasher wasn’t drying my dishes at all. The technician came out and I explained the problem to him. I left him alone while he worked on it and about a half hour later he said everything was fine. I asked if he fixed the problem and he told me that there was no problem. He said he checked the heating unit and that it burned his hand so it was working properly. Where I realized this guy didn’t know what he was doing was when he said «they just don’t make them like they used to» REALLY? I have had numerous dishwashers over the years moving around and never have I ever had a dishwasher that seamed to make the dishes sopping wet when the «heated dry» option was selected. I then called to have them send out a different technician and the lady who answered was reading fixes for this issue from google as if I hadn’t already tried these ideas. Bottom line if you need something fixed don’t call these people. Save yourself the hassle.

Very nice very friendly very kind great service

These people are amazing. Our whole home A/​C went bad yesterday and with the high temps, all the AC repair places are booked a few days out. Fred’s doesn’t do AC repair (at least at the time of this writing) but I was able to diagnose the issue down to a bad run capacitor. The only problem I had was it was so rusted you couldn’t tell what the specs were for it so I could get a replacement.
I called a number of the local repair places hoping I could get the model number for the capacitor, but all refused to help me. I gave Fred’s a call figuring they are a home town business, and they have always treated me and my family well with our service calls for our appliances.
When I got to the place, Adam helped me and went out of his way to try and find the best fit for my unit. He had some of his tech’s look at the old capacitor, and they made an educated decision on what I needed. He assured me that it was sized so that it wouldn’t hurt my unit and if it was the wrong part, I could bring it back and we would find a better fit.
After I came home, I hooked the new capacitor up and BAZINGA it worked!
Fred’s has me a lifetime customer for the above and beyond service that they provide their customers. They could have easily said «sorry, we can’t help you» but they went above and beyond and helped us out.
John