Hansen’s Auto

I had brought my Hyundai in to the dealer for an oil change because they had sent me a $ 20 off coupon and they offered an «express oil change» service. When I got there, they told me that I needed an appointment. So I decided to throw the coupon away and go to Hansen’s which is very close to my house and had been recommended by several people I know. They did the oil change for a fair price (probably about the same cost as I would have paid after the coupon was applied at the dealer). I sat there and waited as a customer came in who was clearly hurting and would need surgery the coming week. They told him that they would put his charges on his payment schedule. Twenty minutes after he left he returned and told the owner that he was unable to turn the key on his car. The owner went out there and helped him. These are compassionate and honest people. It’s a family business and the owners’ son was one of the mechanics. Go here and you can trust that you’re getting high quality service for a fair price.

Some of us remember a time when you could count on a mechanic who was well-​trained, experienced and trustworthy. Who you knew would get the job done right the first time. Who examined the basics like fluids, belts, and tires without being asked and without charging more for it. Who gave you an estimate and then came in under it. Who made you feel like their pricing was thoughtful and reasonable. Who made you believe that you weren’t being gouged. Who explained line items and highlighted the important things on the bill before you paid for the repairs. Who wasn’t condescending to women as if we know nothing about cars. It’s more than nostalgia at Hansen’s Auto. I couldn’t have been more pleased. I can’t imagine taking my car anywhere else.

Honest, hardworking crew that was very helpful on the phone and in person. I had some bolts loose after my dad did some brake work on my car. They got me in early since they were booked for the day since I had to drive out of town that afternoon. Reasonable rates, friendly service and fixed the repair in under an hour. Couldn’t have asked for better service on such short notice!

The best mechanics I’ve ever known. Hansen’s has taken care of me with honesty and integrity for several vehicles over ten years. Their work is the very best, and I’ve always gotten a detailed discussion of everything, so I’ve always been able to make informed decisions about the work. I would recommend Hansen’s to anyone looking for a really good mechanic who actually stands behind their work — they are hard to find.

Eric P. here… I can’t say enough good things about Hansen’s. Just last week I was out delivering Meals on Wheels and all of a sudden I discovered my trunk would not shut. (a disaster in this situation) I stopped by Hansen’s and John (the owner) dropped everything, diagnosed the problem, ordered the part (a trunk lid actuator switch), and sealed my trunk shut. Less than 24 hours later it was totally repaired! This is just one of many positive encounters with Hansen’s. They have even come to my house to jump start my car when I was laid up with a torn knee tendon. I used to be in the car biz and I have seen it all when it comes to slime ball repair guys. These guys are above reproach and a great addition to the neighborhood.

This place is great! Great guys, who don’t overcharge or try and con you into getting more work done on your car. As a woman I find it important to be treated fairly and honestly. Most mechanics see a woman and they pump their fists up and down yelling CHA-​CHING! I have NEVER encountered this at Hansen’s.
Today I brought my car in because the low tire light came on. They were up front about the guestimated cost. Took no time at all… they were able to get my car in right away. After a valve stem replacement, I paid the cost that was slightly under estimate and boogied out.
I’m glad Hansen’s exists as I don’t like giving my $ to corporate owned shops. So if you are in the area and that dreaded light comes on in your car… take it (or have it towed) to Hansen’s.

I had a problem with the windshield washer pump on my old Subaru, and called them on a Monday morning at about 8 am. They were swamped, but told me to bring it in. By 10:30 I had a reasonable quote, and by 1:30 the part had been ordered and installed. They were friendly and easy to work with. I will definitely take my car back to them.

Today I took my 2007 Grand Prix in that didn’t have any heat or a working horn, and they were able to diagnose the fairly straightforward problem of a clogged heater core and that I needed two new horns. They performed the fixes just fine, but I feel like I was gouged on the prices. Their labor rate was around $ 90/​hr, and I was billed $ 179 for the heater core flush and $ 170 ($ 107 labor and $ 63 parts) to replace the horn. They got the fixes in, but I’d shop around more before coming here.

Will go back again!
Two Toyota dealers quoted me at over $ 700 to get my 2008 Prius breaks fixed and also told me that $ 800 worth of other repairs were needed. The dealership auto shops did not show me anything on my car or explain the specifics of what was needed.
I went to Hansen’s where I was treated great! They looked at my car right away and then took me out in the garage to have me look and feel my own breaks and what breaks should feel like to see why I needed a repair. They quoted and fixed the breaks for $ 380 with no additional costs or suggested repairs.
They fixed the car fast and it works like a charm. I’ll be back to Hansen’s!

I haven’t done many reviews on Unilocal,but I think my experience with Hansen’s is worthy of my time.
What I thought was a ignition problem, turned out to be a simple” dead battery”. They assessed the situation quickly and had my auto back to me in no time.
The staff was great and kind. I would definitely recommend taking your car to this family shop for your auto needs.

Great personal service and reasonable prices. Took my 92 van for an exhaust repair unexpectedly. They took a look immediately, offered two options and completely understood when I took the $ 80 repair over the expensive one. Completely supportive of «drive it til it drops» owners. Definitely will be a repeat customer.

This mechanic shop offers very reasonable prices and good service. For putting on four tires, they charged less than some other places I called. Plus they honored the labor charge I was billed last year so I saved money. When I called this winter, the owner recognized me from earlier this year, so he squeezed in my car for repairs even though they were booked till 3 days later. Great service.