Jensen Auto

I understand the nature of running a business, but really don’t appreciate a nearly 100% markup on parts. I also prefer to have a say in the model of part being used.

Going to Jensen Auto was a great experience. I was visiting Madison over a long weekend and my van had a problem with the front suspension. I called Jim at Jensen Auto and described the problem. He said to bring it in an he would look at it and see if he could fit it in. This was on a Friday morning. I drove over at about 10 am and he confirmed that my front right coil spring had broken. He then spent nearly 30 minutes calling place after place to try to find the part so that he could make a same day repair. This didn’t turn out to be an easy task. In the end he did find it and was able to make the repair. Later that afternoon I had my van back. The price was fair also. I wish I lived here so that I could always use Jensen Auto for my car repairs.

I came here because my Toyota Matrix needed a 60,000 mile service, and based on Unilocal’s two favorable reviews of the place and its convenient downtown location, I decided to give them a try.
I don’t really know anything about cars but the guy seemed knowledgeable and he was very helpful. It seemed he took pride in his work, which led me to believe that he wouldn’t cut corners to make more money. I liked that when he called to confirm the price estimate, he explained what he suggested be done to the car, and acknowledged which things, like changing the transmission fluid, were judgment calls.
The price seemed fair, but like I said, I don’t really know what something like this should cost. Really, for me, the best thing about them is their central location. I’d come back to them, but I don’t know that I favor them more than any other place in particular.

I went to Jensen’s for several years when I had a car through a recommendation of a roommate who has lived in Madison his whole life, and has lived near Jensen’s for many years. They were always truthful about what needed to be fixed. The price was fair and the work was always done on schedule. When it came time to retire the car they told me and would not take my money to fix it. I would recommend them to anyone. Update: I now am on my third car that Jensen services. A recent repair took a lot of detective work and they were very thorough. The price was very reasonable. I’m glad to be doing business with them again.

I always think car mechanics are out to rip me off.
I mean, just ’cause I’m a gal doesn’t mean I don’t know anything about cars.
But, it’s true, I don’t. My brothers spent much of their time under the hood of the family cars, but I was interested in other things … like … i don’t know… ska?
Anyhow, point is, I’ve been taking my car to Jensens for 5 years, and whenever they give me an estimate I start calling around town for second opinions. I can’t help but be paranoid. And every time, I find my fears are unfounded. They have competitive pricing, and in fact, their quotes are often lower than anything else I can find around town.