Rooms To Go

I agree that one star is WAYYYY to much to give to this cruddy company.
They tell you one thing (Sure they will take you old bed away for you), but mean something totally different (We got your money; what do we care).
First delivery: Trundle was missing an insert. I will let service know as soon as we are done is what the driver said, but did not do. I called and told them.
Week later got appointment for delivery between 11AM and 3PM
3PM comes and goes. I called service. Where are they?
Why no call to let us know that they are going to be late?
I don’t know was the answer I got.
Again driver refused to take bed even after I called and complained.
As the driver and co driver was leaving I heard the driver say to the other «Man what is wrong with ’ these people’ «?
I refused to sign their form to confirm the delivery and told them to leave.

My wife and I have purchased several pieces of furniture from this Rooms To Go since 2003. Every experience has been pleasurable. Our couch is 12 years old and still in great shape. We purchased a complete bedroom suite in 2006 and still love it. We recently moved after several years so the bed was disassembled. I inspected every aspect of the frame while it was apart and it is still in like new condition.
Through the years we have purchased a piece or two of furniture from other places, and we were not as happy and wished we had went to Rooms To Go instead. The recliner I purchased from another company pretty much fell apart after a couple of years. Our kitchen table and chairs, while still in use, is not the most sturdy and the chairs do not instill a lot of confidence when you sit in them.
This weekend we decided to purchase new living room furniture and had a great experience. We looked at a couple of different places, but traveled to Rooms To Go and made our purchase. I was a little disappointed that the living room suite we purchased is out of stock until march, but we had our heart set on that specific set and it will be worth the wait!

Poor customer service and delivery. I ordered a sofa online, took a day off work to wait for it to be delivered. Said they would deliver between 12pm-​4pm, someone calls at 4:20pm and tells me they cant deliver until 6pm-​8pm. I told them to forget it. Please don’t buy from rooms to go. They don’t even deserve one star.

Actually, one star is too high. We purchased a chair from them less than 3 years ago. The quality is poor and the upholstery and arms are falling apart already. Spoke to someone at the store who referred me to their customer service line. After waiting on hold for almost 15 minutes, was basically told that no one really cared what happened to the chair after the one year manufacturer warranty expired. Foolishly thought that the local store would care… obviously not. Manager wouldn’t even speak to me, took a message from the person who answered the phone and didn’t even bother to pick up the phone, just had her tell me that it was a customer service matter, not theirs. So their message was perfectly clear, locally and nationally they do not stand behind their product.
Funny, on their website they show almost a 5 star rating but when I search other places they are lucky to get two stars and all I can find is complaints. Should have done that search before I bought from them. So please do what I’m going to do next time… spend a little extra money and find a store that stands behind their product.

Do not work with a salesperson named Kip. He sold me a bed/​matress/​box spring and never measured any of it and now I have to sleep on a mountain and risk personal injury until they deliver a replacement.