U-Haul Moving & Storage of W Towne

This is the worse U-​Haul I’ve ever been to. In the midst of packing my sister’s stuff, I stopped in to get some extra boxes and packing paper. The parking lot was crammed with trucks and people seemed to be ignoring the large «Enter» and «Exit» signs, so just getting in and parked was an adventure. Inside, I told the lady at the counter what sizes I needed (in cubic feet) and she interrupted me to say that I needed to use their sizes. Not that she could explain them to me – I ended up asking her to show me the boxes so I could indicate what I needed, though she seemed loath to come out from behind the counter. She offered no help in getting boxes or paper from the front of the store back to the register, or to get them from the back of the store, out the front door, and into my car.
It gets worse, though. As moving goes, we ended up needing only one additional box of paper, so I came back the next day to return a box of paper and all 10 – 12 boxes that I had purchased. My sister helped me drag everything in, and the (different) lady at the counter was completely incompetent. She came around, looked at the boxes, went back to the counter, forgot what they were, came around again, manually punched it into the computer (wrong), demanded name, address, phone, alternate phone, and email (that’s «policy,» you understand — she told me that Walgreens does the same thing. Uh, does this look like Walgreens??), screwed it up some more, and somehow couldn’t seem to just look at my itemized receipt, put it in, and credit my card back.
She finally got it in the system and told me to swipe, even though the screen was only displaying part of the return, and turned around her screen to show me, hitting a wrong button in the process and almost losing the entire return. The entire process was ridiculously painful — they advertise 100% guaranteed returns on unused boxes, so why was this so hard? Plus, a lady came in to the next register asking for a box of packing paper. The guy didn’t stir, but pointed her to the front to go look for it, which is when we offered her our box that we were in the process of returning anyway. She offered to pay us for it, which we gladly would have accepted if we hadn’t been returning anything else. At least we helped her get out there a little faster…
So I will never, ever return to this location to let them waste any more of my time, and I advise that you avoid them completely. What a pathetic excuse for customer service.

I am updating my recent review. The man who fixed our hitch lights was the best. He was kind, respectful and just a great person to deal with. I wish I knew his name! If you want to know, write me a private message and I will give you the description of him. We dealt with several people at this location and HE was the one that got things done for us… and he fixed the problem without costing us a cent… the right thing. Thank you. After 4 visits to get this problem resolved… FINALLY…someone who knew what they were doing. Thank you thank you mister, I wish I knew your name

VERY poor customer service. Waited almost a month for a trailer hitch. I called to ask if the part was in and they told me an appointment had already been made (without my knowledge) at 7:00 am. I showed up for the «appointment» that had been made and was told the part still wasn’t in. Took two more weeks and I personally called AGAIN to check the status of the part and it was finally in, but nobody failed to call me and notify me after I was told the first time, THEY would call me to let me know when it was in so that I could make an appointment for installation. Very frustrating, I should I have taken my friend’s advice as to not go there.

Long story but I had to rent here quite a few times this year. I found the staff very helpful and the trucks very clean and worked great.

We dropped our truck here when we moved from West Virginia, had storage here for two weeks, and rented a truck to move our stuff from storage to our new home, and our experiences were all great. The staff is friendly and helpful, and they’re willing to work with you.
Due to car issues, we kept having to push back our truck pick-​up time, and they were more than willing to be flexible with us. They also allowed us to park our still-​packed truck in their parking lot after we dropped off our tow-​dolly so that we wouldn’t have to drive the truck back to our hotel before we could unload into storage.
Definitely would work with these guys again whenever we need to rent a truck.

The trucks are in poor condition, the advertisements for fuel efficiency are completely inaccurate by a factor of 9 and should be sued for false advertising, and they will charge a MINIMUM of $ 30 for not returning the gas to the level it was at. Not worth the time and trouble.