Visionworks Doctors of Optometry

I do NOT recommend this place to anyone unfortunately. I will never be back and neither will my friends and family after seeing the chaos, lack of concern and the unprofessional attitude…
Without going into great detail … I spent a little over $ 700.00 for contacts and glasses.
Service was ok my first day. Had a great dr (very happy guy!) and the person who helped me with my glasses was GREAT. After that very rude dr and unconcerned for my needs.
You would think someone who has gone through this place misplacing my glasses for two weeks and showing no concern or apology they would be a little nicer. No. They make it seem like it’s YOUR problem.
Don’t even ask for a sample pair of contacts while you wait for yours to come in as that will be a straight up NO! They are for «new customers» … Even though they constantly throw them away etc and everyone I know gets contacts while they wait for theirs from different Drs. I will be going to one of their doctors in the future no doubt. I’m not wanting anything free but the rudeness and lack of concern from this place is enough to run anyone off!
This isn’t even all of my let downs with this place but you get my point.

I have been to this location on two occasions. The first was almost two years ago, I had both contacts and a glasses exam but never ended up purchasing anythibg.
This time however, again I had both exams, with my insurance. The Optometrist was friendly, a little over exaggerated during the exam, not that there’s anything wrong with this. Doc, if you read this, don’t take offense as I’m sure your technique goes over great with kiddos. It was just a bit comical for me :)
I have yet to return for my final fitting as they had to order my prescription special (astigmatism) and didn’t jave the glass to cut for my frames. I at this time I have no true complaints except for the price and I am the only one who can be blamed for that because I picked two high-​end frames! Lol.

Horrible customer service. They blamed the computer on recognizing my prescription for just one eye when ordering my contacts. The contact specialist (the only one who gets a good review from me) recognized made the mistake and would overnight my other eye to come on no later then Wednesday (ordering on a Saturday). So Wednesday arrives, I call to verify my contacts have arrived, the first CSR stated no they had not come, so that prompted me to ask for the manager. The manager was an idiot and tried to blame they had the incorrect number for me, but she read me off my current number that I was calling her from. Then she blamed the computer and then tried to blame me. She was so horrible at her job, she never apologized for her store. She was trying to get me to pay again for a mistake she made!
Going to get my refund now. I will never return! EVER!
UPDATE:
The same night, I called the visionworks customer service and spoke with a CSR and told her what had happened. She placed me on hold for about 30 – 40 mins, (at this time I am on my way to get my refund) she comes back to let me know the main manager of the store had offered me my two boxes of contacts for the initial price (73.99 $) and 50% off a pair of glasses. I took the offer and I will be picking up my contacts today!

I hate judging places by my first impression, but my first impression of Vision Works is completely unforgivable. I was looking for some new glasses, as my insurance was willing to pay for a new pair this year, and I’d just had an eye exam. I tried LensCrafters, but they were way too expensive, even with insurance. I also tried Walmart, who was much cheaper, but they didn’t have any of the frames I wanted. So I decided to compromise and find somewhere in between… a nice selection with a decent value. Vision Works seemed to have that when I went in. I looked around and found what I wanted. I needed these glasses the same day, and they said they had same day service for a fee, so I tried it out. A few hours later, they gave me a call and said the glasses were ready. I tried them on, and they seemed fine.
I left the store, put on my old glasses, and put the new ones in the case (I needed the old ones at the moment for reasons irrelevant to this review). I got out of the car and went to an appointment for a couple hours. When I got back to my car, I pulled out my new glasses to put back on. When I pulled them out of the case, there was a HUGE crack in the right lens. It took up half the diameter of the entire lens. These brand new glasses had not been touched since I put them in the case. I immediately took them back, asked for a refund, and informed them that I would never be coming back. The next day, I went to a specialty vision service with prices comparable to (and sometimes higher than) LensCrafters, but it was worth it to get quality, handmade lenses.
Maybe it was just because I got the same-​day service, but it is completely unacceptable and unforgivable for my glasses to break the first day I get them, without me even touching them. Just don’t come here for your glasses. They may be cheap, but it’s for a reason.