Sharp Electronics Corporation

Worst customer service!!! First of all Every time i call i have to wait at least half an hour for someone to pick up. I purchased a sharp tv less than a month ago and the picture went out. It had sounds but no picture, so the first time i call they had me do all this plug and unplug, on and off testing and rebooting the tv then it worked. The next day it went out again and they tried the whole same process again and it did not work this time. Then they want me to send in proof of purchase receipt which i did and they didn’t honor the receipt bc i bought more than just the tv so it didn’t list the price of each individual item but meanwhile it had the total, tax, amount paid, date i bought it my address and name on it and it had the tv model and serial number on it. They said you could have picked up the receipt from the street. This is ridiculous. No one has time for this bs and this tv is a brand new 4k tv it should not have problem less than a month. They should be replacing the tv period!!!

I purchased a Sharp 70 inch LC-​70LE857U TV in Nov 2013, two years later it has a thin black line across the middle of the screen. I purchased the set from Alltime TV, along with the extended warranty — Consumer Priority Service. CPS said Sharp has no parts available, CPS ended up giving me the TV set back and $ 650.00. I got a response back, after the fact from Sharp that I can get a refurbished unit from them for $ 550.00, then I would want an extended warranty, that is another $ 350.00. I would be into this brand for another $ 900.00, I decided No, I will stay with my TV, not worth putting more money into any Sharp product. I spent thousands of hard earned money on this TV set and feel completely let down.

I WILL NEVER BUY a SHARP TV ever!!! I paid $ 2000 for a TV not even 9 months ago. It started flashing blue lines. Still under warranty. Called Sharp. A week later they call me to inform me that they will replace it with a USED TV and there is no idea of when this will happen — it could be 1 day to 1 year! Yes, honestly 1 YEAR! So i have to sit by the phone and just wait till someone out of the blue calls me to tell me they have a TV for me. It will take 7 – 10 days to ship to the dealer and then the dealer will call me to install it… could be another 3 – 5 days. So i get to continue paying my hefty cable bill and look at a blank screen for anywhere from a day to a year — seriously — i am not exaggerating. I kept repeating that to him and he would say ‘sorry, i am unable to give you a date of one becoming available’. They can not give me a date or idea — what is that? Just when they get another piece of garbage Sharp TV that they want to pass on to me — that’s all I am told. I DO NOT RECOMMENT SHARP to anyone! Not even my ex husband!

Purchased 60inch led LESS than 2 years ago… out of no where screen goes black… power lights continue to blink… opened a «case» with sharp. Took well over a week and multiple phone calls from me to them to get any response. Now I am being told after spending over $ 2,000 on a tv that it is not repairable and my only option is to pay ANOTHER $ 865 on a refurbished model!!! I was told even though this is «not a common issue» and that the «tv should have lasted longer than 2 years this is my only option and that the «offer» would expire after 30 days!!! WHAT A CROCK!!! Clearly this issue is a manufacture defect not from abuse but I am still expected to pay!!! COMPLETELY UNACCEPTABLE… have already contacted my states attorney general, BBB, consumer affairs and placed warnings on Facebook! STAY AWAY!!!

July 2014, I bought a Sharp Microwave to replace a GE Microwave that burned out after 12 years of use. I am kicking myself for not purchasing another GE.
April 5, the microwave makes a loud buzzing noise and starts to spark on the inside. I pull the plug, just as the inside wall of the microwave is melting and ready to catch fire.
I call Customer Service April 6 where they ask I email photos and state that they will send a replacement unit same day. I call back to make sure they received the photos and the story changes.
Now they want a safety inspector to call because of the fire hazard. I don’t get a replacement until I get that call. I have to wait 3 days for my «turn» which makes me wonder how many fire hazards they have to deal with?
April 9, I call again… I didn’t hear from the safety inspector. Where is my replacement? Now they claim the inspector closed the file based on the photos and a new unit would be mailed April 9 and that I should have it by Monday, April 13.
Here we are April 15, I call to see «where is the replacement». They did not send it because now they needed me to write a letter of demand to get the replacement. So I writ e a formal letter and email it off, but not before calling corporate and complaining to the person in charge of Reverse Logistics on their voice mail about the stories that keep changing.
I get a call then saying the document I need to sign is a «hold harmless» agreement indicating they will send a replacement unit and that I am not going to seek any further restitution or damages. No problem, I sign the document and email it back asking for a shipping number.
I then get a call from someone who sounded like they spoke unintelligible with a mouth full of food asking for a credit card number. I am baffled by the request because I am not purchasing a new unit, they are replacing it under warranty. Then she said they weren’t charging anything. If your not charging anything why do you want my card#? She would not provide any explanation. I asked for something in writing because is sounded like a hoax.
If Sharp ultimately wanted a credit card for any reason, why didn’t they say that at the first, second, third, or even fourth point of contact? Why is it the story on how to get the warranty replacement keeps changing.
Ultimately, it looks like I am buying a new microwave this weekend because Sharp refuses to honor their warranty.

Sharp customer service is the worst I’ve ever encountered. They simply don’t care.
I bought their 70″ Aquos TV at a price of ~ $ 7000.00 In less than a year the screen has a block of bad pixels on it. Sharp acknowledges the problem but says they don’t have a replacement in stock. WHAT?
Looking over the reviews I am not aloneo
I am taking them to small claims court.

I am happy for the customer that had a wonderful experience with
Sharp explained in a 7−17−12 review. We have not had that experience. Our TV IS under warranty and Sharp WILL NOT HONOR the warranty. I also submitted photos and was told my TV was defective but was advised that they would not replace the TV but would be willing to give us a refurbished TV in the next 6 months. We have been dealing with Sharp with this issue since Sept 2014 and still have no solution and no working TV that cost $ 2883.00.

I have a 25 panel solar array which came with the home I purchased. The solar panels are made by Sharp Electronics, USA (Sharp). The solar array stopped working and I had a Licensed Solar Technician come out and evaluate the problem. He found that one of the solar panels appeared to be damaged. On Sharp’s website, they state their solar panels have a 25 year warranty on power production. I contacted Sharp in hopes they would honor their warranty as the panels were installed in 2003.
Sharp requested a series of photos of the panel, where the panel was located on the roof as well as results of different electrical tests on the panel. All of which I had done and paid for put of pocket, without question.
Sharp contacted me on 07/​30/​2014 ands stated that the pictures I sent them reflect a tree casting a shadow on the panel and that voids the warranty. I explained that the tree is a bush which comes to the roofline, below the panels and does not cast a shadow. Further, since the entire array runs the length of my house with a second run of panels sitting higher on the roof, would he point out to me which one was the burned out panel (They didn’t ask to have it pointed out in the picture so I knew he would not know). This is important because even if the bush were to somehow cast a shadow, it would cover one or two end panels out of the 25. He could not tell me where the effected panel was located in the array.
After I explained this to the Sharp representative, he then stated that the warranty on parts is only one year, so it did not matter anyway. He said that the 25 year warranty was only covering power output. I told him that no power was coming from the panel, per the pictures of the tests they required. He reiterated that there is only a one year warranty on parts and there was nothing more they could do.
Sharp changed their story and refuses to honor their warranty.
I will never purchase another Sharp product again.

Got a Sharp 70 inch Aquos TV 6 months ago. Half the screen quit working 10 days ago. After numerous conversations with Sharp and 2 visits from a repair company Sharp told me at 1230 PM on Friday to call back on Monday. I called back on Monday and Sharp told me they’d get back to me within 48 hours to discuss options! Not acceptable.

I own a Sharp Stereo (Model CD-​DK890N) and recently, the CD player stopped working entirely. I cannot get a CD to play, nor can I get any of the 5 CDs in the CD changer to eject. I read through the manual and tried everything, but I couldn’t get it to work.
I called customer service, and after waiting on hold for about 10 minutes, a woman came on the line to help me. She was very nice, but it was tough to hear because of all the background noise (it sounded like others on the phone). She was also having problems with the system and had to keep putting me on hold to figure it out.
In the end, we were not able to fix the problem, so she gave me the phone number for a place where I could take the stereo to have a tech fix it. Unfortunately, when I called the place, they only fix appliances and not electronics.
What a waste of 40 minutes of my day! With all the poor reviews on Unilocal,I wish I hadn’t purchased from this company in the first place! Next time, I’ll be sure to research more before I buy.

Maybe the negative reviews on Unilocal have had a positive effect on customer service at Sharp, because I had an absolutely terrific customer experience recently. My expectations were exceeded in every way.
I had a 52 inch LCD TV that I really liked. It was about 3 – 4 years old — out of warranty — but really I expected this TV to last for far longer than 3 – 4 years. It started exhibiting a problem known as polarizer film delamination. The screen kind of looked like the back of a car with a bad tint job… big long bubbles running everywhere. The problem was getting worse with every day of use.
I figured I’d give Sharp a call to see if they could or would do anything about it. The first tech I spoke with had me reset the unit to factory defaults. I was laughing silently but went through the motions. When this failed to resolve the issue, he told me he would escalate the problem and I’d get an email from Sharp outlining the next steps.
Sure enough, a few days later I got an email requesting photographs of the problem, specifying exactly what to document. I sent them all the photos, and a few days later got a call from a rep who told me that they would be replacing the TV with a new one. They even took the trouble of making sure that they found a current model that fit inside my existing TV cabinet.
True to their word, I received a new TV by FedEx within a few days, and they sent a truck to my house to pick up the defective unit.
I was expecting a «sorry, out of warranty» response but ended up with a new TV. Sharp seems to have gotten the message and is really standing behind their products.

I ordered a 65″ Sharp TV (Model LC65E77UM) from Abe’s of Maine. They shipped it across the country with ICAT trucking. It arrived at my house on 8/​4, and had to sit in the box for couple of weeks while we waited for the HD receiver, and had the hardware installed. When we opened the box and plugged it in, we noticed that there were cracks in the screen (not seen by the naked eye when the TV is off!!). All three companies say it is my fault that I didn’t take the 110 lb TV out of the box and inspect it then.
A few days before the TV was delivered, the local trucking company called me to set up a time for delivery. I told them to have the driver bring to truck to the back alley behind my house where the TV will be installed. When the driver got to my house, he came to the front door. I told him to drive around back and I would meet him to open the door. I waited in the back for a few minutes and when I returned out front I saw that this little guy has unloaded the TV on his own and was standing in the middle of the street with the TV on a dolly. I figured out he didn’t speak English so no way to tell him to load the TV back up, so he (again, a very little guy) brought it up my driveway, dragged it all the way around my pool, and up a step to my back pool room. He did NOT ask me to open the box even though it is clearly stated on the bill of lading that the driver is not to leave without opening the box for inspection. There was no visible damage on the box, and the box sat where he left it until my guys took it out and plugged it in a couple of weeks later.
I talked to the Sharp «Customer service» (Julia ⁸⁄₂₃ reference # 5 966 674), and she said they don’t cover their products after they are in the box. Of course it could have happened at the factory, but she wouldn’t even listen to that argument. The «customer service» person at Abe’s of Maine (Alfred on ⁸⁄₂₃), rudely told me there was nothing they would do. I called «Customer service» at ICAT Trucking (Barbara ⁸⁄₂₃). She actually said to me «I didn’t break it» and hung up on me.
As you can see, I now have a $ 3000 white elephant in my pool room and no one will even consider talking to me about it.
I believe there laws in place that protect consumers from this kind of neglect. The product I ordered did NOT show up at my house in working condition.

I bought a Sharp Microwave a few months ago.
I made popcorn a couple of days ago. At the end of the «POPCORN» cycle the alarm beeps and I open the door of my microwave.
The glass turntable tray exploded into four large pieces and sent shards flying everywhere.
I called customer service but the wait to speak to someone was ridiculous so I sent an email via their website.
I got no apology and an offer to call customer service to order a new glass tray. REALLY? Your faulty product EXPLODES IN MY FACE and you want me to buy a new one? How about you send me one FOR FREE and apologize for the run of tachycardia I experienced as a result of a simple popcorn craving?
So, I call customer service and wait the five minutes to speak to a snotty woman who tells me the same thing. No apology. No offer to send a new one.
The fact that these guys make TONS of products with the Sharp name on them doesn’t occur to them. You do know that if I like your microwaves, I might remember your name when shopping for a ginormous TV or a cash register or any other electronic item?
Apparently, customer retention is not a priority.

Good Electronics, suck-​ass customer service.
Ok, so you drop $ 3k on a TV — and my, what a TV it is. 52 inches of cornea scorching high definition goodness. It just doesn’t get better than that…
Fresh out the box, I grab the stand that is included and WTF? The screws are larger than the holes… hmmm. I call the Customer service number and the lady, while helpful, has no idea what the screws should be. NOR DOES SHE OFFER TO FIND OUT AND SEND ME SOME RIGHT AWAY.
My local hardware store had only one of the two sizes I needed– so, I call back Sharp– and now customer service is closed.
I send an email requesting a complete set of the screws and receive an email back asking that I call instead OR give them my number and they will call. It is going on two weeks now… still waiting for that call.
In the meantime I found the second set of screws I needed at another hardware store.
So in summary: they get like 5 stars for the excellent products. They lose 3 stars for shit customer service. I feel for a $ 3000 purchase, you really should jump through a hoop to send me a bag of screws worth about $ 5 — no questions asked.