Publix Super Markets

I always receive great customer service when i shop at any Publix. This Publix in particular has great customer service. I enjoy being greeted kindly by every employee i walked past. Ann was my cashier and was just a complete delight in the few seconds of conversation we had.

The manager at this Publix is the best. Recently my grandmother was an almost victim of a scam, the scammer wanted her to buy several thousands of dollars in gift cards; claiming that I was in an accident and needed the money. They told her to go to Publix to purchase these gift cards, thankfully the manager noticed that something was wrong and intervened convincing her to call me and make sure that I was in trouble and needed the money before purchasing anything. If it was not for him noticing that one of his customers needed help and calling me she would have lost thousands of dollars. My family and I cannot thank him enough for his help, most people would have never done anything. To whoever you are thank you from the bottom of my heart

I am one customer this Publix will no longer have to worry about. My experience was very unfortunate in the deli w/​Christopher. I called to order subs for me and a coworker so I could just pick up and go due to me working out of the way and traffic being terrible on 17 – 92. I got there 20 min after I called and only one sub was ready and no they were not slammed with customers only two people were in line with two sub makers working. I waited patiently for the other sub to be made because I understand things do happen. I got all the way back to work and BOTH subs were wrong. after bite 3 I realized my sub was loaded with mayo (which is great to eat when you have a lactose food allergy). I don’t understand because the same person who took the order over the phone was the same person who made the subs. I wanted no cheese because I have a dairy allergy and just mustard as my condiment I got extra mayo. My coworkers sub had no olives and extra mayo he got extra olives and no mayo. I called to complain about my order and was hung up on by the one and only Christopher. I went all the way back to Publix through traffic to only be given a refund of my money by a manager name Solomon who also wanted me to stand back in line (which at this time there was a line of people) and wait to re-​oder the subs. If you order subs over the phone then they have theorder sheet and in my opinion a good customer service manager would have been a little more prompt in making sure I was in and out the store seeing I wasted another 25 min getting back over to the store. All that needed to be done was to have someone that know’s how to read the oder sheet remake the subs (rather than making me stand back in a line). In the end I walked out with 50min total wasted time (coming back and forth plus waiting on unfinished pre-​ordered subs) and no food for lunch. My suggestion to anyone with a food allergie is make sure you double check any orders from THIS Publix there staff does not seem to listen to food orders all that well even when checking off the boxes as it is being order and only having to simply read the checked boxed and put what is checked off on the order.

I’m writing specifically regarding the excellent service that I’m now receiving since I switched ALL of my rx’s from Target to Publix. This was in response to the awful customer service that I had started to receive at the Casselberry. FL Target, as well as the latest security breach, which affected me, caused my bank to put a freeze on my account just days before Christmas. I’m over Target now and am wondering why I held on to going there for so long. I’m one happy camper regarding the level of caring that I ALWAYS receive from Publix. Their motto where shopping is a pleasure really rings true, especially with the management at this location. I’m sold! Color me grateful and a very loyal customer.

Love this place– best customer service! always helpful. Smaller store which i like. Gave 4 stars only because they dont always carry everything in stock (but its a small store– so that is the trade off) love it! pharmacy is fantastic too!!!

I’m frugal and sometimes cheap when it comes to snacks and lunch box items so my usual weekly haunt is Winn Dixie * fuel perks and competitor coupons helps with that decision” but don’t love the fresh items there (cuts of meats and fish have been less than) more the ~stock the freezer item.
So Today after sweating to the oldies at RDV (another review for another time)
I decided to go to the small Publix by my house. 5:30 traffic, needed gas and no patience for running around.
I Usually only stop for last sec incidentals at this Publix since it’s on my drive most days. Today I needed great meal items quick!
Today I won the lottery! At every turn BO GO, 2for1, and a clerk in every department. Clean concise shelves with perhaps fewer items but many brand choices to pick from. It was like they knew I was coming.
Not creepy «how can I help you» but… «I see you are getting cucumbers, tomorrow they go on sale.»
«I notice your considering Natura Chardonnay… we are out of it and the special BO GO free ends today, let me get you a rain check from customer service.»
They unpacked my buggy at check out and asked ahead of time if I wanted things packed and pair a certain way (I’m a freak about that cuz unpacking and contamination) paper or plastic or both.
Do I have any coupons? and the best one (cuz it was rainy) «Please Show me to your car and I will help you unpack» «Please be careful on your drive home and we welcome you back soon» No tip, No Hassle and no need to return the cart (I have been a victim of buggy crash damage to my car and it’s maddening)
So Thank you Publix for putting the caring back into my shopping experience. I feel a bit more at home with the local feel, similar to your corner bodega in NY.
The changes your company is adopting really sets you apart from those who have self check, warehouse minimums, and baby clothes by the meat
(I still would like gas perks if your asking)

This week, I was busy trying to caregive for my 96 year old father as well as put on a baby shower for my daughter. To make it easier on myself, I let Publix do all the food including the baby cake. On Friday, March 30^th, I picked up the monkey cake which was adorable — great job by the bakery. I decided to wait and pick up the food on the following day as it was the baby shower day and I wanted the food fresh. LITTLE DID I KNOW THAT MY WORSE NIGHTMARE WOULD COME TRUE. When I got to the deli counter and told them I was there to pick up my food order, they could not find the order. I think for about 1 minute I just stood there wondering what I could do in two hours to get food together and get back to my house. I need not have worried. Rebecca McFarlane, the assistant manager came to the rescue along with Carrie the Deli Manager and Jason the Produce Clerk. I honestly did not even have time to think about what was happening as they just went into action and said not to worry — we will have it ready in 45 minutes AND Rebecca said she would deliver to my hourse, even if it was 30 miles away. Thankfully, I only lived minutes from the Publix’s store. I thought — am I in a dream world here. When does not only one person, but three people jump on the band wagon and give service like this. Then I remembered, I am at Publix and they are definitely a customer service grocery store. Like clock work, the phone rang 45 minutes later with Rebecca telling me that she was on her way with the food. When she got to the house, she did not just drop it off, but she helped me get all the food set up. As an added bonus, she got to meet my daughter who had just arrived. To my amazement, Rebecca called today, Monday, to make sure that all the food worked out well and that the baby shower was a success. Follow up on customer service is KEY and calling me confirmed that she is a true customer service individual. As I told her, due to the great people at Publix, the baby shower went on without a hitch. The food was awesome and everyone at the baby shower was told about Publix and their great service. Thank you especially to Rebecca for showing me the true meaning of CUSTOMER SERVICE. Publix — you have a real gem in Rebecca — don’t let her go! She really knows how to treat your customers.

I shopped at this location regularly when I lived in Maitland for 2 years. I came from the Baby Publix in College Park, so I was used to the smaller Publix store format. Somehow, this location does it better than both the Shine Ave and College Park locations.
They have a great selection of regular and gourmet items, friendly deli staff that gets you in and out quickly and nice bakery staff. I’ve never seen them run out of any sale items and the produce is always A+.
Check out is always super fast here, a bonus. In my quick trip today I was reminded how much I liked this location.

Best. Publix. EVER!!! I ran in yesterday after my chiropractor appointment to just grab some bread. I ended up going to the deli too and lo and behold 3 people were helping me… there was ample staff on the counter and ALL of them friendly and awesome. They were great sales people too. They did it they way it is to be done… I ended up getting more than I planned, but I am glad I did!
This is the way Publix SHOULD be. The store was clean. Everywhere I went, someone was asking me if I needed help, or just saying hello. I got the bread I needed, and it was FRESH! Not baked yesterday like at MY Publix! The desserts looked amazing too!
The cashier was so friendly. She didn’t JUST say hello and goodbye, but held a conversation! I found it hard to leave this store, and I HATE grocery shopping. This is out of my way, but this will be my new Publix. I even stopped to see the store manager on the way out and let him know that, THIS is the best Publix. That I will be doing my shopping here from now on and they are doing a GREAT job.

This Publix is sit on a small town called Maitland located about 20 – 25 minutes from Orlando and was built on the site of what use to be a very old hotel and a Chinese restaurant, as a matter of fact i remember when the store was being built very well.
The staff is friendly here and the service is awesome, it is smaller store then your typical Publix but they have everything you need from fresh produce to breads and pastry’s in the bakery to a deli with there delicious sweet tea and fried chicken or subs.
They also have a pharmacy and are open regular hours just like a lot of the other stores near by, being that it is a smaller store the aisle are not as wide and the store is pretty busy around 5−6pm with everyone getting off work but if the lines get to long they make sure to bring over extra help to open registers to get people in and out. Just like all the other Publix’s this is a great store with great employees and service.
They are located just of Orlando ave (17 – 92) in Maitland and right in the same plaza you can also get a cup of coffee from Starbucks or even eat some Chinese food, there is also a few other business. This location has only been open for a few years but has that feeling and look inside and out from your typical old school Publix back from the days.
I do all my shopping here every week at least 2 – 3 times a week and love coming here to shop. I recommend this store to anyone.

Best Publix ever!!!