Charles Ro Supply Company

Ok they have some train stuff which is commendable and some cool trains but big deal, business is about service not goods!!!
They have deplorable service, smug old men who have no clue about people, they probably know all about the hobby but NO people skills.
Any hobby is fueled by a common passion between hobbyist, these people here have no clue about passion or enthusiasm when it comes to customer relations.
Very disappointing trip to Malden, will be using eBay from now on.

Very disappointed in customer service. Spent a lot of money in Brand new USA trains products for the Holidays. Charles Ro owns USA trains. Bought what was supposed to be a brand new Christmas Dockside Engine that had been recently discontinued. It arrived and it was obvious it had been used as a display item or a previous return. The sound and rear light didn’t work. Called and asked if I could swap. Even offered to buy a new one and send the other back for a return. Nope. I sent the engine back MY COST Said they would take two to three days to fix it and have it back to me. Today I received an email stating two to three weeks. I called and all of a sudden their tone had changed. They said it was a busy time of year. They denied receiving my package last week. I was looking at my UPS delivery confirmation. just wanted to give a warning. Read these other negative reviews. I wish I had. Who knows when I will receive this back. I will purchase another brand engine from another store so I have something for Christmas. Sorry I spent what I did with them.

I enjoyed Classic Toy Trains magazine and seen Charlie Ro’s ad and his prices appeared to be standard minus 5 dollars. So I called and ordered a $ 875 engine. The old coot said they sellin fast and he jacked the price up $ 100. I was upet but thought I would be without my favorite engine and tender produced that year. Plain and simple, He ripped me off.
I havent bought a paper clip from him since. He will feel out your kindness and perhaps your compassion for toy trains and then, hit you in the wallet with one of his selling out fast, or last one I have etc, it will cost you another 100 bucks and its not me its the company line of lies. Be very cautious with this creep.

Well the old bookie smuck is a no good lieing fuk, don’t buy shit off this arsehole he no good, he don’t give a rat’s ass about customers, he just likes the cash, I hope he gets fukin cancer, no wait aids is better its takes longer, fuk this place

Ah yes, the *** wipes over at good ‘ol Charles Ro. No one has a PhD in customer service at this place! Many years ago, I placed an order. The order was for for 3 Lionel O gauge right hand switches and 2 Lionel O gauge left hand switches. After ordering, I decided to go a different route and politely called to cancel my order. To say the least, I was greeted with hostility and a line I will never forget «If you don’t accept this order, we will ensure that you are never able to order from another hobby shop again.»
I would rather be diagnosed with a brain tumor then shop at this toilet!

I agree with RM. Extremely rude and not very helpful. I brought a Christmas gift back because the item inside was manufactured different than the picture on the outside. They would only offer a store credit because it was 5 days past thier 10 day return policy. I could see if I had just changed my mind but when the item in the box is different than the item on the picture and instructions they should take care of you. All they care about is your money theycould less about the customer. Stay away from this place.

Wow! What an amazing store with an even more amazing selection of anything anyone into trains would ever want.
I’m not a train enthusiast, but my 5-​year old son is, and though he wasn’t with me on this trip, James helped me from the time I walked into the store to the time I left, train in hand. Not at all pushy, he was approachable and friendly and helped me talked me through (at length!) all the details a novice would need: right train for my kid given his age, durability, train types, track types, transformer types, how to order the right parts/​tracks in the future, etc.
I’d highly recommend Charles Ro and James too. Great service. In the future, not only will I buy from them, but when I order online, they’ll be the first people I go to.

All aboard! This is the Polar Express! Vroo-​Vroo!!!
If you have fond memories of playing with trains as a child and want to recreate those memories, for yourself or a youngster in your life, this is the place to go.
This place is huge, stocked with quality trains and all the accessories imaginable and unimaginable (because i’m a train rookie). I took my son here, to see if he had an interest in trains, so I could let Santa know. You can buy a train starter set that comes with the trains and tracks to get you started, then add pieces as you go along. Trains for all ages.
The staff, I think they were all train conductors or should have been, because they know their trains. I found the staff very helpful!
Oh, the best part, go to the 2^nd floor and check out the huge running train display. Awesome display with fine details, such as the vagabonds sitting around the fire under the train tracks.

All-​aboard! Part professional collector’s shop, part family fun destination, Charles Ro Supply Company is an exciting stop for young and old alike.
What began as a quick, shy stop in hopes that they would allow my 2-​year-​old a hands-​off glance at a few trains before dinner has quickly become one of our favorite Saturday outings. The actual «supply company» on the first floor is jam packed with every collectible train piece imaginable. I was instantly transported back to my childhood as I watched Lionel trains whiz around the ceiling and starred in awe at the thousands of orange boxes lining the shelves. Much more to my surprise, however, was the incredibly warm and welcoming way we were greeted… and the exuberance with which the staff rushed to share their enthusiasm for trains with my little one! There are plenty of toy trains to be had as well, including the largest selection on the Thomas and Friends Wooden Railway I have ever seen. We always choose a few «rumage» trains to bring home (out of the box and a bit banged-​up, but the perfect plaything at a whopping $ 3), and spend a good 15 minutes sharing our toddler knowledge of steam engines and diesel engines with the patient staff.
But the best-​kept secret of Charles Ro lies on the second floor. Be sure to head upstairs before you go, where you will find a 3-​level, 6 track train garden complete with amazing scenery, lights, sound… and a 360 degree view. While the garden is always there, the trains are only in operation on Saturdays from 10 – 4. Many visits later, we can still spend an hour chasing the trains around their tracks, over the bridges, and through the tunnels.
A wonderful stop for all ages, the «Largest Train Store in America» is a must see!

Oh my goodness, this place is amazing!!!
On the first floor, you’ll find a huge retail space packed with every model train and accessory imaginable, staffed by a super friendly and knowledgeable staff.
On the second floor you’ll find an awesome 3 level train garden with 6 tracks for your viewing pleasure.
And in back, a 30,000 warehouse has something for every train collector.
But the best part of this store and their staff is how friendly and welcoming they are, especially towards children. The store is geared to the professional collector, but they always roll out the welcome mat for the kids (and they have quite the selection of toy trains). We bring our 2 year old godson every time he comes to visit, and they love it almost as much as he does.
Even if you’re not a train person, you gotta check this place out.

This place gets 4 stars because there used to be some really rude salespeople in the store, but they don’t work there anymore and the service has improved.
This place has the best prices that I’ve ever seen, and if theres a new product, they almost always have it.