Planet Fitness – Malden

This had to be my worst experience with a gym. Lack of detail, clarity of policies and customer care were lacking with this facility. Pay attention to their expectations and fine print if signing up for the 10 dollar a month plan. They need a training in customer care.

First off, why does the manager Kristen parking in handicapped parking when she doesnt have a sticker?
In reading some of the other comments im glad to know I am not the only one who thinks the Malden location is disgusting.
The showers are always gross. They don’t clean them anywhere near as much as they should. Seems like only once a week. Also, you can’t adjust the temperature or when the water turns off. Its been so hot before I couldn’t even wash my hair, and I like git showers. The bathroom is pretty disgusting too.
Also, they didnt have water one day. The toilets were getting backed up because they couldn’t flush. The showers wouldnt work. How were they allowed to be open? Sounds like a health code violation and possible a fire code violation. The staff didn’t even tell me before I worked out that I couldn’t shower.
Some of the machines do not work too.

Good place! But need to improve.
Good deals, can you make your registration by app, and there is a very cheap price…
But the structure at Malden need improve, comparing with others planet fitness around the county.

They are making strides! Planet Fitness in Malden is starting to make big changes! I don’t like the big TVs on the wall. The individual ones are what everyone prefers. But the locker rooms are being totally redone! And it is enough to keep me as a member. I’m so so excited. All we need is new showers and I’m yours forever!!!

10 dollars gym with 10 dollars start up fee and 39 annual fee. You are looking at 13.25 per month for almost ²⁴⁄₇ gym with No commitment. This is a deal.
Facilities are okay and may miss parts. I am a price driven person, especially coming to gym membership.

Okay, so I agree with the other reviewers that say this gym is kind of gross. (I say «kind of» because it’s not like the gym I went to one time in Downtown Crossing where someone had shat on the floor of the bathroom, but to be fair, I never used the showers since I always hit PF on my way home from work and just headed home for my cool off/​shower time.)
That said, I was looking for a cheap gym membership as a back up to running outside, so that when it was cold/​gross/​raining/​dark/​etc. I could still get in a run. It served that purpose admirably, until I hit a point where I was no longer driving past PF on my way home from work and since it was no longer convenient, I stopped going.
So, I decided to cancel, and this is where I have to rave about this PF. I dragged my feet about canceling for months. I read all these things about how it’s such a hassle to cancel with PF, you have to send letters, send certified letters, and you should go to the club and cancel in person, too. Then, my credit card number was stolen, and I had to go into the gym to update my billing info, so I finally canceled my long, dormant membership.
And it was easy! The person who helped me out was extremely nice and understanding. It took under five minutes (and I’m sure she’ll be baffled when she gets the certified letter I sent prior to heading to PF to cancel since I’m already all canceled).
Right now, PF isn’t the gym for me, but since they made it so easy to cancel, I’m not at all hesitant about rejoining at a later time if PF does fit well into my life again. (I can’t say the same about BSC, and I was a member there for many years.)

Not one of the nicest planet fitness gyms. Half the equipment are broken or don’t work at all. Most of the equipment are old and out of date compared to other locations. Their stretching area is couple of matts stapled to the floor under a staircase next to a garbage can. Half the treadmills Tvs are broken and don’t turn on.

DISGUSTING LOCATION! Signed up in January and thankfully as a black card member I am able to use the Medford and Revere locations. (And I do, believe me!) but the condition of this location compared with almost every other Planet Fitness is pathetic and inexcusable. I pretty much stopped going to my home club despite the fact that I can crawl there from my apartment.
Working out here is not a pleasant experience.
Many machines require maintenance (Treadmills with belt issues, broken televisions mostly) which does not seem to be getting taken care of. The water bubbler has been broken for months now and I don’t get the impression it’s getting fixed.
The locker rooms are disgusting, never cleaned out and there are NO PAPER TOWELS in the Bathroom. Even when there are paper towels there is no dispenser. Can you say Ghetto?
Now go and check out the Malden and Revere locations before you sign up.
No air conditioning, very dimly lit gym. When I come here it’s hard to stay for a good workout as it is not really a comfortable/​pleasant environment.
Thank god for Revere and Medford!
Customer Service is not an issue. Kristina has always been great. Don’t blame Kristina.

It’s okay. I prefer the one in Medford as it is (seemingly) newer, but it gets the job done when I’m in the area. I’d be more on board if it had an update, but the staff is friendly!

They have good pricing options which i liked but if you are into serious weight training felt that the place needs more. Treadmills and other cardio options are at par. But for me gym should also attend to heavy weight training equipment.

2 star because it’s cheap and you can do basic workout, lot of treadmill. but not enough weight. You will find only 65lb dumbbell max. no loose weight for chest press. overall it’s not good for bodybuilders

I was hesitant about signing up at a planet fitness, however the staff at this location is on point. If I ever have any questions someone has always been there to help me. I feel welcomed and remotivated each time I show up. It’s a great feeling to have a gym that’s a community atmosphere!

Horrible. This gym is a rip off. Matter of fact any chain company is a rip off. Like any other franchise company, they will find any way to take your money. About 3 weeks ago I decided I want to cancel my membership because I don’t have time to go to the gym anymore and I ask when I could cancel without having to pay a fee. If you have been a membership with them for more than a year then it’s free and if not then it’s either $ 58 or $ 59. So I had another 2 months left and I decided to wait and save myself $ 18. Apparently today I just found out after checking my bank account that every June 1^st they make you pay a yearly annual fee which is $ 39. So I technically paid the annual fee and on top of my monthly ($ 20) which totals $ 59. So instead of telling me ahead of time that I could save myself some money when I could cancel it for free I pretty much just lost $ 18.
In other words «Hey don’t cancel your membership yet because it hasn’t been a year, just wait till another 2 months and then you can do it for FREE, but we’re not going to tell you that on June, 1^st because when you signed up you agreed to it so you should remembered it a year ago! And there’s a fee so that you will lose your money no matter what in the end because we just want to take every penny away from you, Thanks have a nice day!».
It’s all great and dandy when you sign up, but when you’re trying to cancel a membership, Oh god forbid, it’s like a nightmare.

Typical Planet Fitness, half of the treadmills either don’t work or are not leveled. And good luck finding a working TV. This one is cleaner than most. The area to stretch is under the stairs and very awkward to walk under.

For $ 10 a month you can’t beat this gym.
Only problem is that it only has dumb bells and smith machines for bench press and squats. There are no bar bells and there is only one assisted pull/​chin up machine.
The lack of basic chin up bars really pisses me off. There are tons of treadmills for running and elliptical trainers. There is no classes in here at all, you are on your own.
There is a lunk alarm that is supposed to go off if you grunt or drop weights, I’ve tried my hardest to set it off, but no luck so far.

It’s not my every day gym, but I’ve visited it w/​a friend. Mostly all new equipment is nice (tho I noticed many elliptical machines out of order), but they are all for cardio 100%. Don’t bother if u want to muscle build or strength train. Free weights are non-​existent (all machines) except for an inferior 4 benches and some dumbbells. I’ll stick to my home gym in Eastie for now on, this place has assured me that my home gym is worth much more than it’s convenient location!

So I usually go around 3:30 every day to use cardio equipment for about an hour. There is always plenty of machines to use. I went around 5 once, and it was busy but I still had no problem getting a machine. A parking space, well that is a different story! It always seems like the machine you get on could be clean, but wipe it down first just in case.
I’m completely lost when it comes to using anything other than an elipitcal or a treadmill, so I was thankful to discover that the employees there are very helpful and knowledgeable. There have been a few different ones that have helped me and nicely answered my questions about each machine.
So is it worth $ 10 a month? I would say so. I wouldn’t upgrade unless you want to bring a friend, as the tanning booths definitely leave you splotchy.

If you’re looking for classes, a pool or a personal trainer, Planet Fitness is not your gym.
If you expect people to wipe down the machines after they use them, stay off the phone and not wear their pajamas to work out in, Planet Fitness is not your gym.
If you hate it when gaggles of teenage girls use the circuit training room as a hott gossip spot, Planet Fitness is not your gym.
If you are hoping for a convenient parking spot, an expansive free weight area and TVs that actually work on the cardio equipment, Planet Fitness is not your gym.
If you have $ 10 every month and an abnormal amount of patience, Planet Fitness is your gym.

I’m a fan of this P Fit location. It’s one huge room chocked full of cardio equipment and a decent selection of weight machines.
When I first starting coming here some of the machines seemed weathered and in need of some updating — but at some point in the past six months or so, they either got newer equipment or they fixed some of their more broke-​ass machines.
This place is pretty no-​frills, but for the price it can’t be beat.

If you’re looking for a place with a crap-​load of cardio equipment (…treadmills, elliptical, etc), you will be pleasantly surprised (maybe even elated?) when you walk into Planet Fitness. This place has rows (and I mean ROWS) of cardio machines open and ready for the taking. I tend to go during the off-​peak hours so I’ve never had a problem securing a machine, but it might be a good idea to give them a call to see what the availability is like during peak hours. If you ask me, anything is better than waiting for a treadmill to open up at the YMCA only to relinquish it a mere 30 minutes later. Time limits do not exist here!!!
In addition to a slew of cardio machine, they have a bunch of weight lifting machines (two rooms), a decent-​sized free-​weight area (the free-​weight area is generally buzzing with ex-​high school football players…), and a no-​frills locker room. Seriously, though. What do you expect from a $ 10/​mo gym? When it comes down to it, Planet Fitness is clean, friendly, and cheap. It gets the job done and I am proud to be a member.