I bought a body board for my daughter last week. She used it today for the first time and it broke in half. We went straight to the store. They wouldn’t exchange or refund it. The only thing they offered was a 20% rebate on a new body board. My 6 years old daughter’s tears didn’t affect them at all. Very disappointing.
Scott Y.
Rating des Ortes: 5 Malibu, CA
Great guys! Good convenient location to our house and the beach. We always recommend friends visiting to rent their paddle or surf boards here. The customer service is excellent and above and beyond. The owner is in the shop most of the time and there to personally help. Pretty much you show up at Drill for gifts, a suit, surf lesson or renting a board etc your hooked up! One stop.
Gautam B.
Rating des Ortes: 5 Los Angeles, CA
Me and four friends came upon this place a little over a month ago when we were trying to go SUP(Stand Up Paddle-boarding) and were pleasantly surprised! Although it wasn’t the spot we were actually looking for, it was a great find! The prices for renting boards was lower than the original spot we were seeking and for even longer hours! The owner, Craig, didn’t have enough boards in-house, so he took his truck back to his house just to grab a couple more boards for us and delivered them a few miles down the 1 to where we would set out into the ocean. He was extremely laid-back, informative, and helpful the entire time. He was patient with us while we asked several questions and gave us lots of tips for riding, where to go, and what to avoid. The shop itself was pretty dope and had a lot of different selections of shoes, hats, tanks, shirts, etc. for both girls and guys that caught our eyes. We left with a few sun hats and almost with a fresh pair of kicks. All in all, I highly recommend this spot!
M G.
Rating des Ortes: 5 Yardley, PA
Visited Zuma Beach with the family and found this place since we wanted to rent boogie boards. This is a great surf shop with rentals. They were extremely nice and when my son’s chose the wrong size boards, they were very helpful in picking out the right ones. We rented the boards for 2 hours with the expectation of coming back much later and paying extra if we did. However, we didn’t want to pay for longer in case we only stayed for 2 hours. Again, super nice people with lots of cool beach clothing and surf accessories to buy too.
Michelle G.
Rating des Ortes: 5 Miami, FL
My 20 year old nephew was visiting and wanted to try surfing for the first time. We went into the shop and found everyone to be super helpful and knowledgeable. They suggested we wait two days because the current waves were a bit too big for a beginner. We booked the lesson and they were ready for us on the appointed day and time. Josh taught the lesson and I was very impressed with his patience and teaching. He knew exactly how to give a beginner the tools to have fun. My nephew stood up the first time and loved the experience. The store is great and the staff are friendly. This is my favorite Malibu surf shop!
Roya S.
Rating des Ortes: 5 Malibu, CA
Unique trendy selection of clothing and local Malibu gear. Helpful and knowledgable staff– with surfing experience ! Quality, clean, and wide variety of surfing rentals(surf boards and wetsuits). If you come to Malibu, definitely stop by and check out there great stuff! You will be more than satisfied! Craig the owner is a humble, cool, smart man who delivers excellent customer service — as do all his employees.
Dana S.
Rating des Ortes: 5 Westlake Village, CA
Loved the service at Drill. Craig was super patient helping me find just what I needed and Josh helped set everything up, even helped put on my roof rack. Gear, cute closes and great attitude!
Dave D.
Rating des Ortes: 2 Los Angeles, CA
Went in to exchange a pair of shorts today. The kids running the counter were super unhelpful and gave us the cold shoulder right away. They have a good selection, so that counts for something? I would probably shop here more often if the customer services was better. Just a symptom of letting teenagers run your surf shop.
Adam C.
Rating des Ortes: 5 Ontario, CA
I just traveling through the area and I decided to stop in. The shop is small but the employee’s are helpful. I found a pair of killer stance socks that I just had to buy. Support your local surf/skate shop.
Michelle T.
Rating des Ortes: 5 Glendale, CA
We had such a great time on our lesson with Josh. Josh was so friendly and patient, such a great teacher. All of the employees are helpful and friendly and the shop is beautiful. We had a blast and will be back.
Michelle V.
Rating des Ortes: 5 Malibu, CA
Love this place. I was looking for a summer suit that I couldn’t find anywhere and really wanted to support the local shops. The owner, Craig not only helped me get the suit, but the vest and bikini to match. The vibe is really cool and the customer service is impeccable. Highly recommend to anyone.
Deanna K.
Rating des Ortes: 5 Oakland, CA
Amazing customer service! Recently while on vacation in L.A. I bought 3 long boards from Costco and needed to get them home to the bay area. I tried the post office, UPS store, and a couple of different surf shops without any luck. At Drill and Skate they sold me the straps for only $ 25AND the owner spent about an hour strapping the boards to my car! I made it all the way to the bay area with no problems. Thank you! I’ll be back to try their surf lessons next time I’m in Malibu!
Kim C.
Rating des Ortes: 5 Manhattan, NY
Such a great spot for surf lessons! Located right off the Pacific Highway and Zuma Beach. Five of us came for beginner surf lessons. They had us suited and boarded up immediately and we were standing on our boards riding in waves within a few tries. The instructors(we had Josh, Nick, Camille) are incredibly friendly, encouraging, helpful, and not to mention attractive. Highly recommend!
April S.
Rating des Ortes: 4 Los Angeles, CA
My 16 year-old niece was coming to town and I wanted to take her surfing. So I called up Drill Surf & Skate to see what their prices were. $ 95 for an hour of instruction per person plus you can keep the board for an extra two hours. Malibu Surf was about $ 250 for two people. At first the person I talked to didn’t call me back on Thursday as promised to let me know if our date would work. So I had to call again. But he got back to me asap and we arranged to meet at 9 am the following Monday with Nick Katz. Nick was a great instructor. He was outsourced by Drill but he was young, fun and energetic and concerned about our safety. I even told him that I shared one instructor with two other women in Costa Rica and we were able to ride the waves much quicker than with one person waiting on the shore while the other went out. But he said that wasn’t as safe so he didn’t let us do that. Fun fact: The actor Adam Scott was in the shop when we came back and Flea had just been in, too.(We had seen Flea at the beach.)
Paolo H.
Rating des Ortes: 5 Santa Clarita, CA
I rented 2 wetsuits and boogie boards from Drill Surf and Skate last weekend. They charged $ 10.00 for each of the rentals. The costs seemed very reasonable to me. It’s nice to be able to rent gear and try it out before you commit to the purchase. The staff member that helped me was really helpful and friendly.
Morgan M.
Rating des Ortes: 5 Malibu, CA
I just moved to Malibu and decided that I wanted to learn to surf. I’m so glad that I turned to the guys at drill. Not only are they super professional they are all very experienced. Nick has been my instructor and he has made the learning experience amazing. I was up and catching waves my very first lesson. I was also very impressed with the quality of the rental equipment. I’ve rented from other stores in Malibu and Drill by far has the best gear for the price.
Nina B.
Rating des Ortes: 5 Los Angeles, CA
Amazing surf shop experience. Was renting two boards and two wetsuits for Zuma. Only $ 80 total for 4 hours. And the guys at the shop are SO nice. Boards wouldn’t fit easily in my Camry, so they drove the boards to the spot on the beach we were going to AND picked them up when we were done. Rare to get customer service that good these days.
Thomas W.
Rating des Ortes: 5 London, United Kingdom
I was visiting my in-laws with my wife in Thousand Oaks and wanted to give stand up paddle boarding a go so clicked in Unilocal and found the closest place. Drill is great as it is in the north end of Zuma beach Ina little complex of shops so parking is easy and it is right by the beach. I did a one and half or two hour lesson with the owner at 9am and he turned up precisely on time and got me into the water quickly and safely. Whilst you could probably«have a go» at SUP without a teacher I definitely am glad I went out with an expert as it meant I got the basic technique down and all the basic safety aspects. Hopefully I’m going to get a chance to pop back and rent a board before I head back home!
Steph J.
Rating des Ortes: 4 Charlottesville, VA
I stopped by Drill on a whim while driving down the Pacific Coast Highway during my vacation in L.A. from Virginia: I wanted to take a surf lesson while in California. The owner(Craig or Greg???) made a lot of calls to find me a teacher, and after what I think was a about an hour, Nick(my teacher) and I were walking to the beach. Nick was an attentive, friendly, and detail-oriented instructor. After noting my struggles with balance that I reported from a previous lesson on the East Coast, Nick designed a lesson to improve my technique and stance. We spent the entire lesson(1 hour) on this, and this involved me riding the surf mainly with Nick behind me steadying the board. I only surfed the water immediately after a wave had crashed(this was great for me as a beginner wanting to focus on balance). My only feedback for improvement would be that, before the lesson ends, perhaps the trainer should be a bit more intentional a out giving advice on how to practice alone(since he was literally balancing my board for me much of the time). Nick demonstrated for me and gave me tips on practicing on my own, but it would have been even more helpful if he had watched me from the shore practicing alone. After my lesson, I had 2 hours alone with the board that was included with my fee. I spent 1 hour practicing alone and had a blast. I would have stayed the entire two hours(and maybe longer?) if I hadn’t been alone on the beach. All the staff at Drill were friendly and helpful. The shop is attractively arranged, and is located conveniently across the street from Zuma Beach. A note on the beach and surfing traffic: I surfed in December, and the beach was not crowded at all. I have been told by LA friends it can get crowded and even competitive in Venice or Santa Monica(though I didn’t verify this). Zuma Beach was not at all busy or stressful, and it was a lovely place to learn without the pressure of avoiding other surfers or looking foolish. In sum, I paid $ 95 for 1 hour of instruction + 2 hours of board/wetsuit rental. I do not know how this compares to other shops in LA. It was more expensive than my first lesson in Delaware(I got the board all day instead of 2 hours, but no wetsuit). Overall, I felt the value was fine, especially considering the effort the owner put into finding me a lesson, the effort his staff put into making sure the surf/tide was good for a lesson, and the quality of the beach/location.
Libby J.
Rating des Ortes: 5 Malibu, CA
Drill Surf and skate is amazing! As a retail shop they have high quality gear that is fashionable and not too expensive. The shoe selection is amazing and well-priced. As far as the services go… Craig, the owner is top notch. He is a pleasure to be around and incredibly knowledgable about his craft. We have gone with him On SUP lessons over a dozen times. It is always a favorite for our out of town guests. He can make anyone feel comfortable out on the waters, no matter what their skill level is. He is also a lot of fun to be around. I enjoyed the sport so much that I have bought a board and accessories from him. He is always fair w his prices and always steers me toward quality equipment that makes sense for my skill level. I would highly reccommend the ship for skate and surf needs.