Enterprise Rent-A-Car

I had a great experience with Enterprise in Mamaroneck when renting an SUV for a work conference. We were very happy with the customer service and to Marie for adhering to our requests. Thank you!

Enterprise is always my rental of choice whether when traveling or when my car is in for repairs, as happened most recently. The customer service cannot be beat and the pick-​up and drop-​off service is excellent. The folks at Mamaroneck were terrific– professional but friendly and very helpful. I always recommend Enterprise and I will continue to do so.

Ive been renting from Enterprise for over 10 years and never had an experience this bad. They left me a message that my total came to $ 350 instead of the $ 105 I agreed to, because the police had issued me a ticket for leaving my returned car in a handicapped spot. The only thing, is that I DIDN’T park in the handicapped spot!!! Perhaps my vehicle was confused with someone else? It also turns out that 10 other customers were issued parking tickets at the same location, on the same Sunday (according to the manager) which «they cannot be responsible for». This obviously means that they don’t provide adequate return parking, and (since they don’t post any signs about this) they don’t care about their customers.
It turns out that they even charged me about $ 40 tax on the ticket. That’s not even legal!!! I’ve called the manager, Marie, every day to ask when that credit will be issued. Every day she promises it, but it’s been a week now and I don’t see any credit. I work for a fortune 500 company, and if this is not amicably resolved I will personally see to it that we change our preferred car rental agency to Hertz. I will never rent from Enterprise again! And just for the record, the customer service used to be 150% better 10 years ago.

This place sucks. Use any other car rental shop in the area. Not worth it to have to deal with their incompetent employees and terrible customer service.

I usually use Avis tried enterprise for my first time will be the last! The car was the worst I have ever rented before. It was a 2014 but drove like a 2000 run down van. Brakes weren’t great, had other issues! Not only that they put a $ 450 hold on my credit without even informing me for no reason!!!
And I rent cars pretty often because I only own small Vehicles. I never had a company place a hold on my credit card which stayed on my card for days after returning the car! Returned the car Sunday! They told me someone would call me and let me know when they check the car out! Never recieved a call from anyone just another charge for the price for the car rental! After leaving a note they could care less about what I had to say!!!
NEVER GO THERE AGAIN !!!

Friendly, pleasant & knowledgeable employees that truly excel in Customer Service! I would not hesitate for a second to go back!

Terrible– couldn’t find reservation until after we made alternative plans.

I want to say thank you for the team at this location. they were very concerned about my well being after my car was damaged. They were very flexible with my time and getting me a car that would fit my needs. They just made the experience run smoothly and quickly.

Great customer service! They picked us up from the train station, had all the paperwork filled out, and we were out right away!

I’ve rented from a myriad of Enterprise locations around the country, and despite one snafu from Enterprise corporate (not this location’s fault), this was definitely one of my more seamless Enterprise experiences. We had a great car with leather, a sunroof, and all the bells and whistles. We returned the car Sunday night, and I had told them I would like to pay by my debit card, rather than the credit card used for the reservation. I was told this would be no problem, and that I should just call on Monday morning. I completely forgot to call until 4:00 P.M., but Jen at Enterprise waited for me, which made my rental a very pleasing experience.