Toy Box

I just love this place. Many of our friends live in the area, so whenever we are invited for a birthday party, we come to Toy Box for presents. The staff is very knowledgeable and the toy selection is outstanding.

I grew up in Larchmont, NY, and the Toy Box was the mecca of all things glorious for a kid! Back then I believe it went by a different name but the quality and top-​of-​the-​like products remain the same. It’s your go-​to location for all things that make children happy, while fostering learning and education. Thank you, Toy Box, for providing utopian childhood memories and continuing to create them for kids today!

It was the holiday season and I had a few items left on the list. Thanks to Unilocal,I searched in the area I was in and the Toy Box was the first name up. The location has a small parking lot but I would think there would always be available spots. The store itself is organized very well. They have a wide selection and of the good/​educational toys. The staff is super friendly and knowledgeable.
One last note… I do not live in the area. But they won my business over for the next time I need a toy. When I asked for a particular product that they did not carry, they were not afraid to point me in the right direction to get the item. The speaks volumes for me and a real reason to always invest your dollars in small business.

First impression: wow, so many toys! What a great store!
Final impression: I’ll probably stick to Amazon next time. That’s too bad because I really do like going to the store and seeing items in person and supporting local businesses…
Why this conclusion?
Well, I went out of my way (drove 20minutes one way with a grumpy toddler) to go to this store instead of getting the exact same toy on Amazon. Online, I found it almost $ 20 cheaper and with free shipping, none of the hassle of driving, parking and dealing with taking my child in and out of the car etc. However, I like to support local businesses especially during the holidays if possible. Unfortunately, the customer service was not so great: no cheerful or helpful staff. They told me one thing on the phone and then the selection in store was not the same. Also, when I mentioned the discount that was advertised online (10%) it was grudgingly given to me (at first the lady at checkout denied that it existed) and I was made to feel like it was a big inconvenience for them to apply the discount. Yes, I had paid and the money needed to be refunded but NO, I didn’t want store credit instead! So all in all, I don’t think that I’ll be coming out of my way again. And on a side-​note: the toy box looked a bit damaged too (no one apologized for that and it was just dismissed when I mentioned it. Not a huge deal because my kids won’t notice it, but if it were a gift for another family, I wouldn’t buy the present there because it didn’t look completely new).
The free gift wrap was a nice perk but for the whole experience, not worth it in the end.

Great place to get personal service! Knowledgable staff and lots of choices. FREEE gift wrap all year, even the Holidays! Convenient location and parking.