101 Great Escapes

I have never written a review before but today I felt compelled to. Had an interaction with an employee named Diane. I tried to explain that I had never received a booking confirmation within the 24 hour allotted period. Then I tried to explain the steps I had taken to try and get the confirmation and how after 72 hours without confirmation I had to book another property. She cut me off at every sentence, tried to tell me how I had indeed received one. I tried to explain how I had checked the ‘trash’ file and still, she argued and cut me off. I was blown away by how someone her industry could behave that way. I hope her employer has a conversation with her about the importance of customer service and attitude.

This is literally the worst customer service experience I’ve ever had. After trying to contact Great Escapes twice through
and receiving no answer, I used the number provided by
to contact them directly, and the extremely rude manager, Diane answered. Before I could even explain my question, she began talking over me in a rude tone, stating that she already knew what my question was. Interesting. Business must be pretty terrible if you have only one request coming in. Anyway, I again tried to explain why I was calling, but could not get a word in. At one point, I even said «can I please say something?» and she continued to talk over me in her extremely rude tone. Needless to say, Diane did not accommodate my request, and when I called back and asked to speak with a manager, she said she was the manager and there was no one above her. I asked then for the owner, and she refused, and actually hung up on me after sarcastically saying «you have a lovely day.» My
rep also tried giving her a call, and said she received the same terrible treatment, and would forward a complaint to Booking.com’s hotel department. I have never been treated so poorly, and will never use Great Escapes again. There are far too many places to stay in Mammoth to put up with this type of treatment.
Update as of 9÷8÷15:
To be clear, I have no problem with the cancellation policy at Great Escapes, the only problem I have is with the treatment I received when asking about it.
Since we could not get our money back if we cancelled, my sister called to see if upgrading to a larger place would be possible, so she and her husband could use the place if we weren’t able to. Diane twice confirmed with my sister that this would be no problem. After driving 6 hours from LA, my sister goes to check in and Diane tells her she has cancelled her reservation, that she is now on the «do not rent» list (whatever that is), proceeds to call me, her sister, a «horrible person,» and asks some poor bystander at the office if she is Kristen, because if she is, she needs to get out. I’m sorry, what?! Your business receives negative feedback, so you pull a stunt like this? If you choose to stay with Great Escapes, be sure you don’t give any negative feedback, or you might arrive to find that Diane has cancelled your reservation without telling you! Unreal.
My sister was able to quickly find another larger, less expensive place, with a lovely and polite management staff. Again, too many great places in Mammoth to deal with this kind of treatment. Buyer beware!

We stayed there the week of 8÷8−8÷10 in #123. We were a little closed minded as we were afraid of being let down. Instead, we absolutely loved it. Desk guy was very friendly, gave us suggestions on what we should explore and eat! We also got to check in early (2pm). The rooms are normal bedroom sizes. I got to stay in the upstairs bedroom which was very cozy.
Pros:
–Community hot tub that fits up to 15 people
–Community sauna
–Vons (Safeway), The Village, Dominos, and a bunch of local restaurants were only 8 – 10 minute drive
–Lakes are very close by
–TV in every room, All silverware/​kitchenware/​Towels are provided
Cons:
–No curtains on the window by door and living rooms. (people can see inside)
–On ⁸⁄₉ and 8/​10, the hot water was shut off so it was like taking a really cold shower while ice cubes are being thrown at you.
Overall it was a great experience and we hope to stay here again. In fact, we want to annually come back here for the summer. :)

I had a really good experience with this company. I was a little hesitant just because I didn’t want to be ripped off. I picked the keys up at their main office and was greeted with a nice packet of brochures of things we could do in the area. It turned out to be great, the cabin was really nice, well stocked, and clean. We stay in ValDIsere, really nice complex only down side is there’s no frills to bbq on which isn’t really the company’s fault and I should’ve doubled checked before going.

We rent a lot of vacation condos. It’s a great way to vacation, especially with family and extended family. It’s expensive, but not what you consider the comfort and ability to entertain and have meals in the comfort of a well appointed apartment.
All that’s to say that I am familiar with the concept, am comfortable with the costs, and have dealt with more than one rental company.
101 Great Escapes provided one of the best, professional and helpful experiences I have ever experienced. The company is operated by a husband and wife team. At every turn they were responsive and helpful. They explained the process, had a complete packet of information that was complete and detailed. As we arrived late I was impressed when they kept the office open on a dark, rainy (and snowy) evening.
A real good experience. I would recommend this organization.

Worst customer service ever. Desk was rude obnoxious and self absorbed. We initially planned to stay 3 nights first night cabin was not even cleaned, there was not any hot water and its dirty second night we wanted to move out immediately they contract said cleaning fee and dish cleaningg totals to 150 we’re fine with that but as soon as we left the cabin they wanted to charge us extra 700 saying cabin was damaged etc when there was not even any damage at all. Worst company and employees ever.

We stayed in the Huntington unit 93. The condo itself interior is pleasant. Hallways are under construction and pipes are exposed. The units are poorly insulated. The unit above #94 is so loud. You can hear people walking around constantly well into the early hours of the morning. The Village at Mammoth is much quieter. We love Mammoth and will be back! Bob with
was responsive and came over to talk to the people above regarding the noise as apparently they were having a dinner party with approximately 12 people in there condo. Even so you can hear simple walking to the bathroom and the fan running through the ceiling.

A group of us, parents and kids on a school trip, were evacuated from Bridgeport due to a chemical spill. We literally had the clothes on our backs and our cars. The thought of sleeping in our cars with toddlers and preschoolers was NOT appealing!
Due to the evacuation, every hotel/​motel room within a 50 mile radius was booked by the time we were finally told at 5 p.m. to «find someplace else for the night» and that we couldn’t get back to our motel, even to pick up our stuff and leave.
Another travel website led us to 101 Great Escapes and their apartments in the Helios complex (one of several rentals they manage, I believe). The people at 101 Great Escapes were super friendly and super helpful. They found us exactly what we needed, at a reasonable price, and they even helped out with some incidentals to get through the night, since we had nothing with us. The bonus was that the apartments were very nice– 2 bedrooms with lofts, lots of TV’s and dvd players for the kids, great bedding, comfortable beds, updated and fully stocked kitchens… Very very appealing.
Bravo. What nice people. If we ever manage to get back up to this area, they’re the people we’re going back to. Superior customer service=customer shows loyalty.

I’ve been to Mammoth many times and I have to say I really like dealing with 101 great escapes. They have a large comprehensive inventory of condos and cabins that are convenient and competitively priced. There are certainly others ways to find places that may be less, but those tend to be rentals by owner and you could run into complications when dealing directly with the owner, payment options or maintenance issues. At 101, they take care of everything. They are really responsive if you have an issue with anything. Diane and Bob are the owners of the property management company and they take customer service seriously. One of the guys in my group had his heart set on watching a UFC fight. The cable at the property wasn’t equipped for us to order the fight. Bob went above and beyond by bringing us his own receiver and ordering the fight for us. On top of that, they offer free taxi service from the airport to your cabin. Last visit, I arrived by plane but it was in the early am and the condo wasn’t ready so they took me to their office. I left my stuff there, explored, got a massage and when the condo was ready, they ordered me another taxi to take me to my condo. It was so easy and carefree.

We just came back from a week long stay in Mammoth. This was our second year renting through 101 Great Escapes. We were extremely happy with last year’s service so we rented from the again this year. I was contacted by them on Saturday (the day before our arrival) to let me know that they were going to have to move us to another condo due to maintenance taking place at our original rental. At first I panicked because we needed specific sleeping arrangements. However, I was told that due to the inconvenience to us, we could choose ANY condo on their website! She strongly suggested their highest end condo at no additional charge to our group.
Our group was very pleased. We truly appreciate their generosity. They could have easily offered us a condo within the same price range as we had rented, but upgraded us instead! Thank you, thank you, thank you! Your customer service has once again gone above and beyond. We will gladly rent from 101 Great Escapes in the future.

We used 101 Great Escapes two weeks ago for a spur of the minute extention of a planned stay at Hot Creek Ranch. The reservation system was the easiest of the MANY I looked at before booking. Sarah and Diane were both great. The condo was in order of importance; clean, perfectly located, comfortable beds and linens, beautifully decorated and the kitchen well stocked. I will definitely use this service again.
GAC

While I was searching for a condo rental in Mammoth, I came across the 101 Great Escapes website… and I’m glad I did. If you’re looking for accommodations in Mammoth, give 101 Great Escapes a call.
For the same price that I would normally pay directly through a condo management company or the reservation bureau, I got a much larger and a MUCH nicer unit. The customer service is A+! Sarah helped us with our reservation and went out of her way to ensure that we enjoyed every minute of our vacation. I will recommend their service to all of my friends and family. We’ll definitely be using their services in the future!

Condos are definitely higher end!
Location is superb! Most are walking distance to lifts or Village. Interior is definitely updated. Granite countertops, hardwood flooring, shiny toilet… the whole 9. Be prepared to fork out some serious greens, OR stuff 20 ppl in a 2 bedroom, then hold your breath!

OMG! I have been wanting to review this place for a long time now.
Let me first say this is the most convenient website I have used to book a place in Mammoth. Have been booking with them now for more than 3 winter seasons. they are wonderful! I’ve booked not only their 1 bedroom/​studios, but also I’ve booked their 2 and 3 bedrooms as well. All have been very very nice, especially the ones that are walking distance to eagle lodge, such as Aspen Creek, Summit, and Sunstone. The ones that are close to the village are awesome as well, such as Helio’s north and south and Val D’ Isere.
Their prices are great. Since the first time I’ve booked I have been getting a discount of $ 20 off per night I stay because I have stayed with them before. They do this to keep their customers coming… which is pretty cool!
Every time I go into their office everyone is super nice… especially Sara. She is very friendly and always helpful. It always surprises me when she remembers me from the previous seasons. That’s cool she remembers her customers.
Last time I went was during their big snow storm in December and I got a chance to meet Bob and Diane, the owners. They were wonderful as well. That day I checked in after the snowstorm Sara informed me that our condo wasn’t ready yet and it would take about 45 to 60 more minutes, She apologized and told us she would let us know exactly when it was ready. So we sat in their waiting area and met Bob. He was their to make sure we were taken care of. They had wine, champange, hot chocolate, cider, cookies, brownies in the waiting area, which was super nice. We got to drink and talk to Bob while we waited! That was cool! :) But they always have goodies there when you check in and check out. The point is, I know they would do anything for their customers to make them happy. That is why I keep coming back and referring my friends. Even my friends get a $ 20/​night discount. Awesome perk!
So thanks Sara, Bob, and Diane for making my Mammoth stays in your condos fantastic and making the process super easy! You guys will definitely see me again!

101 Great Escapes has a TROVE of cabins for all price ranges. Best of all, the majority of their properties offer nearly instant lift access and are sorted by location (i.e. cabins near Canyon Lodge, Eagle). No more long walks across town or waiting for that red line.
I consider the prices to be modest and naturally you’d want to lasso a large group for any cabin trip.
An extra perk includes free wi-​fi so you can Unilocal your little heart away at the end of the day. Depending on the condo, 1 parking permit per place is offered, but if I remember correctly, they will probably give out a 2^nd one on request.
Book online at