Enterprise Rent-A-Car

I made a reservation for a vehicle, had a confirmation number and everything. When I showed up at the time I said I would, they said they didn’t have a car for me. I was left stranded in the middle of nowhere, they made absolutely no effort to rectify the situation whatsoever. No cab ride, no nothing… just stranded. The corporate office was equally unhelpful… everyone just kept telling me it wasn’t their fault. I don’t know how they could screw things up so badly, it’s really not that difficult of an arrangement.
STRONGLY ADVISE DO NOT RENT FROM HERE UNLESS YOU WANT TO BE STRANDED WITH NO RIDE!!!

5-​star goes to Cruz (the location manager) for his superior service. We booked a car on Enterprise’s website the night before and arrived at the airport to pick it up the following morning. No car was available! Mammoth Lakes Airport is a tiny airport with just one inbound flight daily (I hear during the peak ski season, they have up to six flights), so the rentals (Enterprise and Hertz) have just a few cars –don’t believe what you see on their websites!
Cruz was very helpful. He said we should have called to confirm that the car was available. He then called the manager of the Hertz location in town to see if they had any cars and even offered to drive us there. That’s a big deal because if you’ve been to Mammoth Lakes in summer, you’d know getting a taxi in a short time is next to impossible. For instance we had to book our taxi to the airport that morning the night before because our hotel concierge explicitly warned that if we wait till morning to call a cab, we would not be at the airport on time.
Anyway by pulling some strings, Cruz was able to get us an Enterprise car at the airport. The car was an upgrade from what we booked and he didn’t charge us for the difference. We were in town for just two days and without Cruz’s help, we were looking at one lost day. Thank you Cruz!!!

The branch managers helped us upon arrival. Walked us to our car and offered directions or ideas on the best dining. Def went out of his way to provide exceptional service. We’ll be back!

Unreliable! Booked a car for my wife thru Orbitz. When my wife arrives at the enterprise booth, they inform her that they have no cars except a SUV three time as much as the rate on our booking. Meanwhile, their own website show variety of cars available. Ended up going to Hertz across from Enterprise. Hertz seems to be most reliable at that airport.

Wonderful service! Alaska airline website made a mistake in my reservation but the great people here more than made up for it.