Verizon

Wish I could leave zero stars. The worst. DonnaLynn, the manager, was useless. She was capable only of repeating herself over and over again, as she stated they would not honor a nationally advertised promotion.
Verizon network may be good, but the customer service is a pathetic joke. Guess I won’t be leaving T-​Mobile just yet. Their customer service is as good as Verizon’s is awful.

One of the worst customer service experiences I have ever had in my life. I walked in to ask for my upgrade which Verizon has been texting me about for weeks. When I went in to get the upgrade the sales rep (I think his name was Mike) was extremely unfriendly. He was then telling me that do to a small chip I could not get my free upgrade. I would have to send my phone back in then get the new phone come back and then come back to the store. While telling me this he was rude and extremely unfriendly. Following this I asked about how to cancel my services with Verizon. Instead of trying to speak with me to help with my frustration he just told me when I could cancel. How does this company continue to make claims of customer service awards, when you have sales rep treating customers this way. Can not wait to not have to deal with this company anymore.

Reading these reviews while on hold with this store. Called with a quick technical question but didn’t want to bother the sales staff. However the prompts on the recording weren’t working, just kept repeating no matter what button I pressed. Then disconnected me. So I called back, this time it worked but I pressed sales and wanted a transfer to the tech person because I never call the 800 number as I can’t wait on hold all day. Asked him the question and said would you know or can you transfer me to a tech person in the store? Guess what? He didn’t put a tech person on, he didn’t even ask if I would like to be transferred to the 800 number, he just said hold on a minute and I thought he was asking someone the question and was getting right back to me. Well he must have transferred me to the 800 number because I am now on hold 12 minutes 46 seconds and no end in sight.
15:02 and still holding, exactly what I didnt want, the staff in this store is so arrogant. He couldn’t sell me something so he dumped me off. Foolish boy. I have four people on my account. Guess where we WON’T be going when it’s time to upgrade? This store is closest to my house but there are many others
17:53 and still holding. I’m getting extremely frustrated
19:54
21:21 hanging up. Going to call back to complain. Hope the prompts work
Don’t shop here

I called several times in advance to make sure the actions I needed to take in order to remove a line from my account and start a separate one WITHOUT penalty. I also explained that I would be getting a new phone keeping the old number even tho the upgrade date was no for a while. I was assured by two separate people at this location it COULD be done. I went to this location and they would not do it. The manager refused even tho it WAS in the notes on my account to allow it without penalty.
They lost a lot of business as my entire family (there are a lot of us) had gone there and with what they did (or wouldnt do) they are mad as well.
I will take my business to another store as they do not care about their customers. you know the ones that supply their salaries and keep them in business.
The manager was also too busy taking selfies with his selfie stick… give me a break, grow up and take care of business.

Look at the reviews… they speak for themselves. I’ve never had anything but good experiences at the west main street location across from Walmart. Rte 9 store is like the nightclub that thinks they are all that and a bag of chips, where the west main street location is the bar where everyone knows your name.

I can easily say that I will never EVER be back to this location ever again. I was there a few months ago for a cracked screen. Which I can understand being my fault and having to go through insurance, Asurion or whatever. Also a crap company.
To the points —
Issue 1: I received a replacement phone a few months ago and now this one has crapped out on me too. It wasn’t taking a charge from any charger. So for a few days until I could get to the store, I had to lay it on its side. I go into this Verizon location and a guy named Arthur helped me out.
Issue 2: Arthur has no human skills what so ever. I tried to be understanding and he goes «let me have my manager look at it». literally gone for 2 mins. He goes, «the manager said one of the pins is not sitting right you’re going to have to go through the insurance company». So I asked, «how do they determine that a pin is moved?» He roll’s his eyes and says «Well they shine a flashlight into it.» Well, that was a great help. Thank you for being so rude. ALSO — If I’m not the main person on the account DO NOT TRY AND SELL ME SOMETHING. I get that you are trying to «Save us money» but in the long run lets be honest, you probably aren’t. Change your tone and become more personable.
Overall: The staff there is rude and they don’t know how to talk to customers. I have been in retail for 10 years now, both entry level and management. I can easily say I am appalled at not only their customer service, but surprised that management doesn’t step in and help out. I can say that I will never be back to this location for the sole reason based upon customer service. I know they are just enforcing store policies because that is what they get paid to do, just put a damn smile on and pretend what your selling is gold.

So I stopped by and was not allowed into the store. You had to register outside and wait in a roped off que like it was a nightclub, it was 2 o’clock in the afternoon, can’t believe there were people dumb enough to do that!!!

Second time I’ve shopped here and had a horrid experience. Most of the sales people are rude and do not know how to deal with customers. I was looking to buy the iPhone 6 and was told that they were out and needed to be ordered. Would not have been a problem had the sales guy try to then talk us into trading in a phone that we didn’t want to add. The said if have no luck getting the phone anywhere.
Guess what? Went to verizon in Howell and got everything I needed.

Long story short… Elderly parents with a 38 year old mentally disabled child who has been going to this store. Father has recently passed, going through phone bills. $ 400 + on bills per month for over 10 years. Talked to Verizon customer service… Would not offer any help. Horrible customer service… Btw these are bills for flip phones… No smart phones. Thousands of dollars has been spent over 10 years, unknown to the children, on elderly and handicapped. Obviously been taken advantage of. To leave verizon would cost over 700 bucks. Nightmare! Not right! Elderly and handicapped are being cheated. On phone for hours now. Reimbursement should be mandatory!!!

Worst experience I’ve had with an establishment in a long time. Unprofessional, and shady to say the least. Bought a new phone and less than 24 hrs later it was back due to being broken… How? I don’t know. They would not refund my money nor would they provide me with a replacement phone. Assistant managers didn’t have the courtesy to even address me personally even after I informed the the kid who assisted me that I was going to file a complaint. Called customer service and filed a formal complaint against the store and management. It amazes me how nobody wants to do the right thing anymore. Good customer for almost 14 years. No customer service or professionalism at all. Scumbags. Stay away.