Enterprise Rent-A-Car

We had such a great customer service experience with our recent rental at the Manasquan Enterprise location. We needed a last minute minivan rental for a spontaneous family road trip last weekend. I could not find one minivan anywhere between Newark and Atlantic City. I spent hours on the web and making phone calls and, minivans are evidently very hard to come by on the weekends at the Jersey Shore. This location was the very last call I made, after just about giving up. The gentleman that answered the phone (I believe his name was Mike) told me he didn’t have anything and was pretty sure I was out of luck but, he promised to try and work something out. Within 20 minutes he called me back and had a beautiful, spotless Town and Country for me at a very decent rate! This saved the day and our plans were able to move forward! I will be back again and again!

I have been a steady customer for over 2 years now at this location. Very disappointed in my last rental car. Car had over 80K miles, large whole in carpet under the gas pedal from wear and the shocks needed to be replaced. I did not feel safe driving the care! Not sure if I would rent there again. Manager asked me if I wanted to upgrade my car because they had a lot of cars on the lot. So why give me such a horrible car to such a loyal customer.

This location, put frankly — sucks. The people working here are (generally) friendly enough, but as a car rental service they’re all but useless.
Last winter during the horrible ~4 degree weather we had, my at-​the-​time daily driver was an old diesel behemoth. Old diesels and cold weather do not mix well, and I was going to be left without a vehicle for the greater part of a week. That night around 11PM I went on Enterprise’s site, selected this location for next morning pickup, and it said they had just about everything available to choose from. Happy with the knowledge that I’d actually be able to get to work, I got a ride here to pick up whatever econo-​box they had for me.
Nope! When I arrived, I was told they didn’t have any cars available. None, nada, zip. Oh, but if I wanted a gas guzzling van, they had one of those for only $ 20 – 30 a day more than the car I had selected. I pointed out the fact that their website said they had plenty available, and was simply told, «Oh yeah, you can’t go by that — it doesn’t update». Cue the Seinfeld music in my brain, along with the skit of «It’s real easy to TAKE a reservation, anybody can do that — but keeping it.»
I ended up getting a rental down the street from Avis, who had plenty available and for cheaper. Seriously, it was a Wednesday in the dead of winter — not tourist season. There’s no excuses to not have at least one reasonably sized vehicle here, especially when your own website says they’re available.