Bill’s Auto Service

I had my car towed here because it overheated. They replaced my water pump and thermostat but when I came back to pick it up it overheated before I got it home. They had me tow it back to their shop the next day to see what was wrong. After a more thorough inspection they realized I had blown a head gasket and the repairs made the previous day were reimbursed to me. I give them 4 stars because even the mechanic admitted that they should have caught the head gasket issue first. Being new to the area I rely heavily on word of mouth and accurate Unilocal reviews.

Most honest auto mechanic shop. Had all my vehicles worked on there and they saved me money where it would have been easy to take advantage of me or my wife s ignorence.

My friend recommended this place for service after my car failed inspection. The place that failed it said I needed a new shock absorber and offered to do the work. After calling several places, the price ranged from $ 850-​$ 1200.
I had them take a look and they informed me nothing was wrong with my shock absorber and it shouldn’t have failed. I did need to have a new battery, which I had put off for sometime. This was such a relief as I was freaking out about the cost of replacement. They replaced my battery and even took the time to clean up my engine due to the battery acid spreading. I didn’t get her name but the lady at the desk was very friendly and helpful and fully explained my existing and non-​existing car issues.
Even though I live in Alexandria, I would travel back to Mananas for great service.

I was helping my sister purchase a used car and used Bill’s for the prepurchase inspection. I called ahead and they said that service was first-​come, first-​served. When my sister arrived, they took the car immediately. The inspection took the allotted amount of time and found a couple of issues for the dealer to fix before buying. Overall, the experience was good with exception to the way I felt my sister was treated. When she returned to pick the car up, someone at the shop commented that she «must be here to pick up the Saab» because she «looks like she’s from Alexandria.» In addition to providing details on the vehicle itself, my sister was given a lecture on what terrible cars Saabs are in general, as well as such sage advice as «one day you’re going to need tires and tires are expensive.» Having had Swedish cars for nearly two decades, I did not appreciate the condescension.

My pre-​purchase inspection came with a ton of useful car buying advice from Janna. Trustworthy folk here.

Honest people, good service. When the check engine light came on in our Ford, it turned out to be only a minor repair and was not very costly. So when the other car starting having problems, we took it there. They were kind enough to explain that they couldn’t fix the issue because of the tools needed to repair it — car maker built the car in such a way that it would need their brand TOOLS just to fix! Instead of trying to make us use them and pay for purchasing tools, they were upfront from the beginning and even offered to get an estimate from the dealer. If we ever have another car problem, I know where we’re going.

They did a used car pre-​purchase inspection for me and I was satisfied with their thoroughness. Thanks to Unilocal for the recommendation. They made me feel more confident about my purchase.

Went here after being dicked around at the west gate shell station on my inspection. They did the reinspection without knowing what i previously failed for. I pssed and they let me know i need to replace a tire that is at limit. The only thing i didn’t like was the wait. But i went on their last open day of the month so the wait want really their fault so i want going to deduct stars for it. Thank you

Honest! That is the best word I can use to describe Bill’s Auto. I went there after being told a lie from Manassas Shell. I appreciate the service and no hassle that I came across at Bill’s. I have finally found my mechanics! Thank you.

Just moved from California and had to do inspection and emission, I went there based on positive reviews from here. They were prompt and friendly and didn’t try to upsell me anything. I will defiantly try to use them in the future for any of my auto needs.

I used them for a little while. Mainly because they were close. Perhaps they make their money on the ignorance of the general public. Perhaps they think they employ solid gold mechanics. They will not allow you to take your old part. They also will not allow you to provide them with the new part. They utilize a parts store up the street. You as a consumer could go to the SAME parts store, and they will not put it in. They want that 500% mark up on supplies. They overcharge and the quality of work is hit or miss. With so many other choices in town, I would suggest going elsewhere. Case and point: They wanted almost 3 grand for work that I had done for 800 dollars elsewhere.

I was absolutely floored with the quality of customer service of Bills Automotive.
The staff is extremely courteous and professional.
I had some issues with other auto places in the area in getting the air conditioning system repaired for my 1987 Buick Grand National so I had called Bills (after seeing the positive reviews on Angies list) and asked if they would service my car since I had an air compressor from the previous place whom wouldn’t work on the car. They told me that was no problem and I brought the car and compressor in that night and dropped off my keys in the over night box.
Well when they got to my car promptly the next day, they told me of a few things that would need to be replaced in order to properly repair the AC system (due to the dead compressor) and quoted me a cost that was STILL cheaper than Pepboys whom had not even mentioned replacing parts that had metal shavings throughout them due to the failed compressor. So I gave them the OK and they got to work.
The next day I got a call saying the compressor I supplied didn’t work, and gave me a cost to get their part. They were extremely reasonable and understanding when I mentioned I had the money tied up in the compressor I had given them and needed to figure out what I could do with that first. So in the end I came back with another air compressor and dropped it off.
The next day I got a call saying THAT compressor didn’t work either. Now I’ve dealt with some shifty auto repair places in the past, so it crossed my mind that Bills was messing around trying to get me to pay crazy costs in labor charges (and perhaps there was nothing wrong with the compressors, and I did happen to notice upon picking up the first compressor) but at this point I figured it was too late to tell them to forget it now. So I went back picked up my compressor and had to wait for the replacement for that compressor. Mind you Bills was extremely understanding and didn’t care that my car sat on their lot for almost 2 weeks!
Anyway I came back with the third compressor and dropped it off 10 minutes before they closed and they got to it promptly the next day, and I got a call that my car was finished!
So I went to Bills expecting the worst on the bill for labor of the 3 compressor removals (the original and 2 «defective» ones) and the install of 3 compressors (the 2 defective and the working one), only to find out that the price was what they quoted me.
I was amazed! I thought for sure my bill was going to be $ 1000+ after all the time and effort they put into my car. Instantly I knew that when they said I had 2 compressors that didn’t work, I ACTUALLY HAD 2 compressors that didn’t work!
I tend to do whatever I can on my car on my own, but there are definitely certain things I’m unable to do by myself. And I will GLADLY be coming back to Bills from now on for any of those jobs I’m not capable of.
What a great experience and a great group of people to deal with!

I brought my car here for an oil change and inspection with emissions. The service was fast and reasonably priced, and they didn’t try to upsell. They have a comfortable, temperature-​controlled waiting area with 6 seats and a bench outdoors. It’s a particularly convenient location if you need to wait onsite: there are two convenience stores on the same block, and the public library is only one block away.
This company is family-​owned (on its second generation now) and the employees were very friendly and helpful.

I just found my mechanic! We showed up late and Wes stayed late to help us out. He also charged only $ 60 when we were told it would cost $ 100 by a competitor. I have lived in this area for over ten years and this is the first time I’ve left a mechanic without feeling I was just molested. I will definitely drive 26 miles from home to get my cars serviced here.

Bill, Sandra and Wes are great! My whole family with our 8 cars have used Bill’s Auto ever since they’ve owned the place. They give you great service, honest recommendations and advice. IF you want honest, professional work with the comfort of being advised as if you were part of the family, this is the place to go.
You don’t have to worry about dishonest markups or mis-​diagnosis. They’re very experienced but will tell you right up front if they’re the best to help you. If they’re not, TAKE THEIR RECOMMENDATIONS. One honest company only works with others.

I love Bill’s. They are always great when I deal with them. I have been going to them for over 8 years. They are honest and will tell you what is truly needed, not what will pad their wallet!
One of the best parts of dealing with Bill’s is that no only are you helping a small business but a small business owned by a Veteran.
I wish that I could give them 6 stars!