Enterprise Rent-A-Car

I made a reservation over the phone to the call center and the person on the phone told me everything was ready and I told her that I dont have a VA license I only had a DC one. The person on the phone specifically said that there was no problem that all I needed was two utility bills, my paystub and $ 200 deposit on a debit/​credit card. When I arrived to this location the person asked me the usual can i help you. I told him I was here for a reservation that I had made. He asked for my license and a credit card. I told him I had a DC license and a Debit card but he told me that since i have a DC LICENSE which I told the idiot in the call center I had that I needed a credit card. I told him that the person on the phone told me as long as I bring my two utility bills that it should be fine. He said no and basically gave me an option to go somewhere else that accepts DC Licenses. After being in a 4hr long trip thats the last thing I wantd to hear. THIS COMPANY NEEDS TO TRAIN ALL THEIR CALL CENTER AND EMPLOYEES WITH BETTER CUSTOMER SERVICE AND THE POLICIES INTEAD OF WASTING PEOPLES TIME.

I had an excellent customer service experience with Enterprise at this location. My car was totaled in a car accident which came with so many emotions. USAA, my insurance company, got me a rental through this Enterprise. Enterprise scheduled for someone to pick me up at my house and take me to their store. I arrived and within 10 minutes (maybe less), after signing some paperwork, was in my rental. It was such a fast, quick and seamless process. The gentleman who helped me, Colin, was very informative and had great customer service, making my dealing with Enterprise phenomenal. I would recommend this place to others.

Needed a rental due to issues with my car. Rented on 1÷27÷16 a Silver Nissan Note; agent that helped us was Blake I believe. He was awesome; very professional, gave us a better rate than what I pulled up online, he was SUPER QUICK and had us in & out within 10 mins! Enterprise, you better hold on to him if CUSTOMER SERVICE is top priority bc he reflects the «will go the extra mile to make customer happy» attitude. BLAKE personally gets 6 stars; my reasoning for only giving this review 4 stars is because of all the extra steps required if paying with a debit card! Enterprise used to be SO easy, hassle free and that is why I continued to rent from them!!! It seems as if company policies have become «not so convenient» for the customer, requiring extra documentation and extra steps to get a rental.
Need to renew the rental for another weeks so making a trip to Liberia Ave. location this morning. I am just hoping the rental renewing goes as smooth as the initial renting process… hopefully Blake is in this morning bc I know he will do whatever he can to make sure we are in & out. THANK YOU BLAKE!!!

Chose this Enterprise because it was within walking distance from the Amtrak station, about 20 mins. I was in and out within 15 min, with a relatively new car, in fact upgraded from economy since they were out of the compacts. Upon returning the car, all the paperwork was accomplished within 5 min and I was given a ride to the Amtrak station. Great customer service.

My car was backed into and needed a rental car, insurance request this one. I needed a large 7 passenger vehicle because I was leaving for a week vacation the following early morning when my car was scheduled to be worked on. I explained my needs to Enterprise and they assured me that I would be put in either a Yucon, Tahoe or Suburban since I was taking a 600+ mile trip with my 3 dogs and family. (Note: I was having my classified ‘Luxury SUV’ repaired and per insurance you get the equivalent to what you drive.) I spoke numerous times on the phone with Enterprise to make sure everything was still on track with my LARGE SUV and of course, it was «fine and not a problem.» When I got the their satellite office on Cardinal Park I was told that my ‘Nissan Pathfinder’ was ready to be rented. I could not believe it, I explained that this was not acceptable as I needed a larger SUV as promised and was leaving at 4 am the next day. They did not deliver. They said all their large SUV’s were rented out from their Purcellville office earlier in the week due to a shortage in mid-​size cars …“sorry”. They called all of their local offices to find a large SUV and said there was none. Since there was no way we could possibly make the trip south in a small Pathfinder, they put me in a Ford Explorer filled with cigarette smoke. It was disgusting. Never ever again will I rent from them. Ever.

I had a great experience. I reserved a car online on a Sunday and picked it up the next morning. All of my paperwork was in order, the staff was very nice and friendly and my car was clean and new. I was in and out quickly and will definitely be using this location again!

STAY AWAY. Simply awful customer care and service:
1. The representative told me to take the rental to the shop. Once there, I was informed the representative would not be there to look at my car and sign the paperwork to turn it in. I WAS NOT GOING TO TURN IN A CAR THAT THEY COULD DAMAGE AND BLAME ON ME LATER. THAT IS NOT HOW YOU DO BUSINESS.
2. Went to the branch and wasted 30 minutes of my time. Drove THEIR rental vehicle there, someone finally looked at the vehicle to sign it over, and then they gave me a ride back to the shop.
3. They have not yet given me back my $ 100 deposit. If they do not, I will submit a BBB complaint.

UPDATE: They squashed their claim and closed this accusation. Oh yeah, they also wanted to let me know my account with activity points was once again available for use! REALLY! I haven’t returned yet… too much customer service damage done.

Please read for more information about my experience.
So i got into a car accident and needed a car for about a month. When i got here for the first time, i was well greeted with a hand shake and a big smile. Made the office feel like a comfortable environment for me. They set me up right away with a car that was right for me and the price was alright.
After about half way into the month of renting the car, while i was getting out of my house for work, the car was gone, apparently it was towed for having dead tags. Well that made me very upset because i had to ask my one of my good friends to take me to work. I went to retrieve my car right after work from the tow company for 150 $. The next day i returned the car and explained my situation. They sincerely apologized, upgraded me into a luxury car, and promised that they would reimburse my money within 2 – 3 weeks. I didn’t even have to fill up the Half used tank of gas from the other car. The things i gained that day were just enough to wipe their record slate clean.
Now here comes the reason as to why i decided to give it 3 stars, The 150 $ dollars that was supposed to me reimbursed to me took 6 months to get into my hands. That is half a year, and nearly long enough for me to apply for a passport and receive it. After the 2 – 3 week period of not seeing the check come in, i would come back in and check up with them about the check, they would apologize and tell me to expect it next week. Well it did not show up the next week. So i was like, «hey maybe the mail is just running slow ill give them another week». Still did not show up. This exact process happened over and over within a 6 month period. They told me that for some reason something was going wrong with their financial department, but they will continue to get my check to come in. I understood that it wasn’t the employees fault that the higher ups couldn’t do their job right and getting angry about it was not going to make it come faster. After 6 months nearing in, i decided that i have been lenient enough with them and decided that will act if nothing was going to be fixed. The manager and i were on good terms so he was just as mad that i have yet to receive the check. After about waiting 20 minutes in the lobby the manager assured me that i will receive the check ASAP within a week. The next day it was in the mail.
My experience with this company as a WHOLE was not too good, But i would like to give a shout out to their great customer service. If only i received my check on time, i would be able to give them 5 stars!

Great customer service, Lee is a true professional.
Needed some body work on the RAV so my insurance set me up @ Enterprise.
They picked me up @ Earls BodyShop when they said they would.
I got a nice clean Chevy Equinox the transaction was smooth as a gravy sandwich.

Enterprise Rent-​A-​Car
9111 Euclid Avenue, Manassas, VA 20 110
Moe Kader
reviewed recently
Quality ⁰⁄₃
I hate to write this review but have to this time around. I have had to rent 3 times from this Enterprise Location. The First two times no problems the third, will be headache, I was picked up late in the morning in a car that I was not going to rent because of the size, I was running late and told the the young man behind the counter just give me the SUV, he said it was just turned in, i took it anyways, no gas in the car, dirty, i didn’t care I took it because i had to get to work. I was already running late. So we did the basic walk around, and I threw my stuff in the car, and left, 2 weeks later, i put the car in and they saying I had scratched the roof of this vehicle. «I don’t think so» They put a claim in my insurance company, and are trying to pull out money unauthorized now. I spoke to a customer relations person who said we never check the roof our cars, and if it was dirty how could they know i did any damage to it. So I escalated this matter even higher, because they office and employees in my opinion are not helpful, are not courteous, and could careless about a customer’s feelings. I am taking this matter higher if they do in fact try to get money out. Stay away from this place, if your insurance company tells you rent from there, rent somewhere else, this office is dirty, dirty, and the cars are worse, I ask is this the reputation Enterprise wants to leave a customer with. I think not. I have tried to call that branch to speak with the person who called me about this and I am told he is always busy. The facts are this when you rent look all over the car or this could be you fighting with Enterprise who is trying to get me to fix something that was already there. Poor service Poor Rates Dirty Cars with no Gas Unreachable Service agents.
Moe Kader’s profile photo
+1
Just an update I have just tried to reach the Area Manager about this issue and waited ovet 5 min. horrible service!!!
Update
Still no contact

PROS: they seem to have a wide selection of cars. we rented a big utility van to use for my sister when she moved to NYC. prices are definitely fair and staff seems nice.
CONS: i wish they were open ²⁴⁄₇. but i guess there isn’t enough business for that. If you’re looking for a ²⁴⁄₇ one. check the ones by Dulles Airport. They’re all ²⁴⁄₇.

I had to put my company vehicle in the shop earlier this week — it was going to be a couple of days before it was ready — so I was assigned a rental by the Fleet Management company.
The location was fantastic! Right around the corner from the Manassas Dodge dealership.
They officially close at 6:00 pm — I rushed to get there before they close — but they did not close the doors immediately at 6:00 pm — which is a good thing as folks were still rolling in at 6:15 pm.
The Enterprise agent that helped me was friendly and outgoing, he processed my paperwork and got me going in about 15 minutes or so.
When I returned the vehicle two days later, there was no one available to shuttle me over to the dealership — so they told me to drive the rental over to the dealership and leave the keys with the cashier.
Great service and no fuss — no muss!