Manassas Appliance Repair

Contacted Manassas Appliance Repair through LG to fix a frozen convection fan in my oven. They ordered the part I suspected it needed ahead of time and called when it came in to replace it (about a week later). Not only did they fix the fan, but resolved two other issues I had with the unit while there. I would definitely recommend them.
Thanks Steve!
Dave

DO NOT use these guys. They are horrible. They actually made my stovetop worst and wanted to charge me to repair their screw up.
It all started when one of my burners on my stovetop stopped working. I called the manufacture and they said the part is under warranty but not the labor. Not knowing any better, I proceeded.
These guys charged me $ 175 labor because they ‘had to have two guys’ to do the repair. I guess one to repair and one to watch because that’s all he did– watched and checked his phone.
After the techs left, the ‘hot surface’ light went out. It was working before these guys worked on the stovetop. I tried to call these guys to come back to repair the problem; not a single call back. I finally called stating I am a new customer and needed an appliance to be repaired. I got a call back before the end of the day.
It gets better. After I explained what happened, they wanted to charge me a fee to come out and repair their screw up.
I finally called the manufacturer and explained what happened. They are sending someone else to clean up Manassas Appliance’s mess and hopefully will never use their services again.

WARNING! Do NOT use Manassas Appliance Repair. The owner, who «repaired» my LG washer, would only accept a check and then didn’t return my calls after it broke again a week later. We did two loads in between before we were back where we started. He charged almost $ 200 for the one visit and «repair». Unfortunately, the «repair» was only temporary and we had no recourse — he’d already cashed the check. We were swindled. And this guys was recommended by LG! Obviously, we will be lodging a complaint. We ended up having to spend another $ 200 to fix the washer, so $ 400 total. Could have bought a new one by that point.

DON’T CALL Manassas Appliance Repair if you are assigned this business to fix your major appliance under LG warranty purchased through Home Depot. I called and left a message to get some help with a simple fix for my appliance. A week sailed by and there was no call back. Well, I can get that businesses can get caught up and be busy doing actual repair. So I called again and this time spoke with the owner and he clearly stated that he was so behind on service calls for warranty work that he just could not get caught up. Emphasized that he was a one-​man operation. Despite my intuition which told me to go elsewhere right then, I gave him the 2^nd chance. He said he’d call back after the part was ordered to schedule a fix date. Three weeks went by and I received no return call. I called him back and said I needed to get my appliance fixed under warranty and that we had spoken previously and I had not heard back yet on the part he said he was ordering. The FIRST words out of his mouth were: I probably didn’t call because they sent the wrong part.
OK, by now, I was done. Without even checking, he was offering excuses. again. He then said he would call me back. Intrigued as to how this transaction would end, I agreed to see what the call back would yield. At this point he asked for my phone number and name, and apparently *checked his records*. The return message said: that LG would have to repair it under the manufacturer’s warranty. If he had BOTHERED to call me when he first found this out– three weeks before, I would have been able to get the repair done rapidly. LG sent their technician within two days of my phone call and easily fixed the problem. He is a POOR communicator, and here’s the deal, WHY participate in the warranty repair program if you are so overburdened with work, that you cannot do it in a timely fashion. I cannot comment on his competence at actual repair since it never happened for me, but I can say, he is a poor business man and apparently so busy he does not need to follow through with many of his warranty-​work customers.

When we need help, we trust him. He is knowledgeable, has experience, and is reasonable. He gave us tips to help us take good care of our appliances. Large corporations would not offer up that info, so I’m thankful for the help. I just recommended this company to a friend and would do it again.

Called and left a message along with an email to fix washer. No response. Called the next day and left a message. No call back until the next afternoon with excuse that they were trying to catch from the long weekend. What does that mean? Were they gone the whole time and didn’t check their messages or were they slammed with a lot of work? Anyway, by that time, I’d already called Dominion Appliance Repair (they answer their phone) who already analyzed the problem and made the fix (within a few hours of calling — awesome!).

I had these guys come out for a LG refrigerator a couple of years ago and they didn’t have a clue what the problem was. It turned out the legs of the refrigerator were not balanced. I don’t think they have a clue.

Wow, like many others on here I was assigned this company as the servicer for my maytag dishwasher warranty. First time the guy showed up he made it pretty clear that he wasn’t interested in the call as he wasn’t getting paid by the manufacturer, etc on & on. As if it’s my fault that the manufacturer sent him??? After informing me that a part had to be ordered & complaining about what a pain in the butt it was going to be to install the part he basically left with no info on when he would be back or even his company info. After waiting weeks & calling maytag 3 times they have moved on to another repair company that hopefully understands customer service. If you get assigned this company when calling for service on your appliance, ask for another place. They obviously could care less about keeping customers happy.

Steve at Manassas Appliance repair is awesome. Fixed my oven very quickly always calling to follow up with when the parts came in and when he willbe there. He even worked with my renters who were living in my condo at the time. I will continue to call him for all my appliance repair needs.

This has been the worst experience I have had with a service company! They lied saying they came to our house. They then changed their story to say they called and because we didn’t answer, they quickly moved to the next appointment! We called them back within 10 minutes of receiving their call and they refused to honor the appointment. I WOULD HIGHLY RECOMMEND AVOIDING MANASSAS APPLIANCE! THEY ARE DISHONEST AND RUDE!

I purchased a brand new dishwasher that unfortunately did not work upon receipt. Best Buy sent my info to Manassas Appliance Repair to get it fixed. I was happy after the first visit. The gentleman who came to the house was courteous and seemed knowledgable. Unfortunately, he needed to order a part. He said it would take 2 – 3 days. TWENTY ONE days and a half dozen calls later, he finally came back to fix my dishwasher. Well, upon opening the box from the manufactuer it turned out he had a part for an oven. I can’t completely fault him because the manufacturer did send the wrong part. However, he could have opened the box BEFORE I took another day off from work. We’re now FOURTEEN days past that appointment and I haven’t recieved a call back from the two messages I’ve left (one on a machine, one with an employee). We’ll see if I ever get my dishwasher repaired. Not only would I never suggest Manassas Applicance repair to anyone, I actually might think twice before buying an applicance from Best Buy in fear of having to deal with them again.
EDIT:
The new office manager called to offer me a $ 25 service credit if I would edit my previous review. I declined as I find that highly unethical.

I would rate ZERO if I could. I should have read the reviews before scheduling Service with Manassas Appliance Repair.
My Jenn Air Dishwasher was Broken. I called the 800# for the manufacturer, Maytag, on my service documents. They scheduled my service call with Manassas Appliance between 8AM and 5PM. I had to take the whole day off.
At 9:30AM the day of service, I had not received a call. I called Manassas Appliance Repair to check the status of my call and to try to pinpoint a time. The fellow who answered the phone told me they had just decided yesterday not to do Warranty Calls for Maytag Dependability Service, so they would not come out to fix my dishwasher. He gave me some S#*% about how the company that handles Maytag Extended warranties does not pay their bills. He continued to say «It is all about the Dollar». WHO CARES! They accepted the call and had my service ticket. If they would have called me yesterday, I could have rescheduled and not taken today off. Now that is bad customer service!

This has been the worst repair service call I have ever made in my 30 plus years. I would save yourself the headache and frustration and go with someone else. 3 times I have made appointments and they have broke them for either having so called emergencies, just forgot and then lied saying they came by or lied again by saying they called and then zoom onto the next appointment the minute you don’t pick up,.When they say they will call you when there on there way and leave you a voicemail. Stepehen D Glaze was my servicer and you can tell he didn’t want to be there and like he was doing me a favor my being in my home and servicing my Dishwasher. Again I strongly reccomend Best Buy drop them as a 3 rd party servicer and that you personally use someone else.

This fellow fixes virtually all brands under warrantee. The right diagnosis done the first time. Reasonable rates.
We call him FIRST for all our appliance repair needs.
Definitely would recommend Manassas Appliance Repair.