Ross Tree Service

The service of actually cutting the trees was fine, but booking the service and working with their receptionist was a nightmare. Zero professionalism, zero follow through, waited over two weeks to have stumps removed after initial trees were cut down (and this was after chasing them with several phone calls). The kicker is when I called to inquire about the stumps, the receptionist acted shocked and said, «WELL! We have emergencies that need to be handled due to the storm, so those come first!» Great. No problem. All you have to do is communicate to existing clients that there’s a hold up. Also, saying emergencies take precedence insinuates that you value your new customers more than following through with the work you’ve already been paid to do. Classy, guys.