Sky Zone Trampoline Park

Came here for a Girl Scouts party and had a blast! I jumped along with my kids, and we had a ton of fun. The party rooms are very nice — they overlook the jumping pads and are very airy, (most party rooms tend to feel claustrophobic). The trampolines are a ton of fun — you can also play basketball or dodge ball, or jump into a foam pit. We were here on a weekday, so it wasn’t crowded. I probably would not go on a weekend, because I can see this place being a disaster when packed. Overall, a great experience.
Tip: complete the waiver online, so you don’t have to spend time doing it at the counter.

i went with a group from Mason and i had a blast. jumping on bouncy trampolines is always fun and a good workout. but there is a risk for injury and you have to be vigilant. stay within your limits and dont be a catapulting danger to others. the walls are slanted trampolines and in theory it looks like fun to bounce of off them onto the flat ones like a ninja, but in reality its not the best idea or safely possible. one guy in our group did something like that and landed on his foot at an angle and broke both his shin bones. the staff was very responsive and reacted well to an emergency. I admit i was half frozen and didnt know what to do. they gave our entire group a free voucher, which i do plan on using lol. if it wasnt for that incident i would have had a better time and would love to give a 5 star-​rating. when i went to the ER (which is only 5 minutes away lol) the paramedics and nurses were saying how theyve been seeing those orange trampoline socks frequently since the place opened. after hearing that, im hesitant to take little kids there or go with a large group again.

The kids had a blast! This was our first time at this type of business. The staff were very helpful and friendly. We will definitely be back!

Has anyone else’s child fallen ill after visiting this place? It’s happened to us as well as 3 other friends and it wasn’t just one occasion. It’s been Flu type B and Strep. 4 different children on 4 separate occasions. I’m convinced that they are not properly cleaning this place as it should be done on a daily basis. After reading the reviews and seeing firsthand the unprofessional attitudes of the staff of both «management» and employees, I’m not surprised. Would like to take my child to a similar place but I’m now afraid that other places don’t clean either. Ugh, it’s sad because the place definitely has potential but they just need someone with a brain that has the desire to run a successful, fun and rewarding business!

I used to work at a similar place called rebounderz and after coming here I probably won’t be back. I had lots of fun myself because I am older but the staff needs to be a little more attentive. Kids under 6 should be watched at all times, it’s your job, not to talk to your coworkers the whole time. I did a few simple moves that weren’t allowed but no one knew because they weren’t watching. Anyways to top it off the woman at the front desk gave her coworker at the dodgeball area the bird in plain view. Professionalism isn’t here. Also no rules were told to our group so that’s your number mistake there. Whoever the owner is should really review their employees.

We celebrated my daughter’s 6 birthday this past weekend. I was very nervous based on the previous reviews. We had a great experience and the kids loved it. My daughters party was scheduled at 2:30 p.m. I asked all the guests to arrive between 1:45−2 p.m. to be sure that everyone was able to get checked in without losing any jump time. All of our guests arrived on time which was great. BTW… I reserved the Super Jump package. There is a desk that is specifically for birthday parties which simplified the check-​in process. The young lady at the desk took everyone’s coats, shoes and our party supplies. She also went through the entire guest list to determine who had and had not signed their waiver.
Since we arrived earlier, the kids waited on the bleachers. Our party host introduced herself and was very friendly. She answered any questions that we had and escorted guest as they arrived to the court where the kids were jumping. For the most part all of our guest stayed together. Initially I contemplated reserving the Supreme Air package so that the kids could play on the dodge ball court but i’m so glad that I didn’t. Maybe if i was doing a party for a child that was over the age of 8 then i would consider it but the kids were very happy with jumping in the foam pit, basketball and the regular trampolines. There was a point where one of the bigger kids jumped on one of the kids that was attending my daughter’s party. I wasn’t too happy about that and felt that the attendant should’ve been more attentive… he was a teenager which explains why he wasn’t paying attention but still no excuse.
When it was time to go into the party room our hostess came and got everyone. She set up the decorations and party bags. The room was very clean. A minor complaint is that we felt a little rushed because there was a party right after ours. You only get 40 mins in the party room and for a bunch of 6 yr olds that’s not a lot of time.
Other than feeling rushed in the party room and the teenage attendant not paying attention we have a great experience. The staff was friendly and organized. The facility was very clean and I love that they offer a separate party area… the location in Columbia doesn’t offer that. My kids are already looking forward to coming back again.

The one star is for the General Manager named Terry. I was standing at the register and the lady behind the counter was looking for my waiver. Terry comes over and told her she was closed. He then removed her cash door and walked away. Not once did he acknowledge me or apologize for his rude behavior. Listen here Terry, rudeness can make or break you! You may want to invest in customer service training. You have any questions, please email me.
Accordingly, the staff said you were rude quite frequently.

Spent a long hour here for open jump. Very nice and clean but a bit unorganized when walking in. It seems there is someone that usually guides you to where to go when you first walk in, but they happened to step away at the moment we walked in. The first thing you need to do is go to the waiver computer and sign in all the jumpers. This process can be skipped (as well as the line to check in) if you decide to go online to pay and complete the waiver… which I strongly recommend you do. There is a second check-​in area for birthday parties.
You pay for jump time so the longer you jump, the cheaper the price. Also, if you bring a pair of socks to trade in for a pair of their recommended jump socks, you get 30 minutes of free jump time.
There are several different jump arenas including free jump, slam dunk jump, jump into foam, dodge ball jump. There is an area for small jumpers too.
There are separate birthday rooms for food, cake and guests, and a second floor for parties as well.
There is a food court area with lots of over priced drinks and snacks. They also sell Sky Zone souvenirs if you’re into collecting those sorts of items.
Make sure you dress to jump because between all of the kids and all of the jumping it’s easy to get over heated. We paid for an hour and a half, got 30 mins free and the kids were wiped after an hour. It’s better to just pay for an hour and add on time if the kids feel up to it.
A big plus is that they host a sensory friendly night once a month for kids that get easily over stimulated. The manager takes down email addresses and sends out reminders on the dates and times so we will be back to experience that, as well!

I was so looking forward to a sky zone in the area. I drove from Woodbridge for an aerobics class there. I go to sign the waiver only to be told the class was
apologies, no smiles… nothing. I was there to check out the place for myself and friends in the area. I guess I will continue to patronize the one in the Richmond area. We loved it so much my son celebrated his last birthday there. Never this location!!!

We hosted our daughters 5^th birthday here over the weekend. I scheduled the best package they offered 3 weeks in advance. I arrived 20 minutes prior to the scheduled time and spent the next 2 hours trying to track down my party and party host. There was no designated meeting spot for our guests. No sign telling them where to check in or even showing my daughter was having a party. They entered the front doors and all stood like deer in headlights because of the chaos they walked into (children and parents just standing near the doors or in line for two different counters. They were under staffed and disorganized to say the least. Most of my guest waited in line 20+ minutes to get their socks, and then were allowed to jump maybe 30 minutes.
We were rushed out of the party room without my daughter being able to open gifts and thank her guests. The pizza we paid $ 15 for was actually a $ 7 dominos pizza with each slice cut in half, essentially giving us bread stick size slices.
I was so overwhelmed by the end of it I could have cried. For the $ 500 I was supposed to pay for the party I should not have had to run around and do all of the work I did. I told the manager I was not paying full price and asked for a discount, she happily offered me 25% off. I told her she was lucky I was even willing to pay half price let alone any of it.
This was the worst party we have ever hosted and my daughter cried and cried on the way home because she did not get to bounce for long (maybe 30 minutes) and did not get to see most of her friends until the end of the party.
I strongly advise parents to NOT host their party here until management/​owners can get this place organized. There is a lot of potential here and they could make a lot of life long guests if they step their game up.

Do not go on the weekends. This place is over crowded. The birthday parties are given priority and areas are closed to others. My kids did not get to play dodge ball at all because they were all reserved for birthday parties. You stand in line forever. I paid $ 16 an hour for two kids and they basically bounced 10 minutes in that hour. Complete waste of money. I would drive the extra distance to go to Rebounderz.

Check in experience was a nightmare. My kids’ friends basically had to yell their names over the loud music because the staff couldn’t hear/​understand them. Took multiple times to get the correct info to get their waivers. Then, after we paid for an hour of jump time, the staff gave the first 2 kids stickers that would expire in 45 minutes! Excuse me, but if I pay $ 18 for an hour I expect to get the full hour. Then, the «corrected» tickets were only good for a half hour! Ugh. It got worse. We got those tickets corrected, then as we finally thought everything was fixed, we realize one of the children had a different time than all the others! What, did they think he wanted to jump all by himself after everyone else was done? Back to the desk to have that ticket fixed. REALLY annoying. It also really bugged me that we were forced to buy their socks. What a racket! And it can’t be for sanitary reasons, because if you already own a pair of their socks you can bring them with you each time. Or, a competitors socks work too.

I took my two daughters (age 7 and 4) here this past Sunday. First of all, I want to say Thank You to Monti for taking care of us while we waited. She was very professional and efficient in getting the lines moving as quick and friendly as possible. Since we got there late and missed the start of the jump time, we had to wait until the next available jump time. Monti and another employee prepared us beforehand went through a brief introduction and listed out safety rules prior to start time as to not get in the way of our limited jump time.
The place is fantatic, there’s a variety of trampoline related activities for the kids to do and my kids had a blast here and can’t wait to go back.
As a parent, along with safety features, cleaniness and variety of activities, I feel that customer service from friendly staff like Monti helps make the business successful. I feel a large portion of a business really depends on how the front line staff takes care of their customers, and I feel like Sky Zone Park in Manassas has hit a bull’s eye for customer service dept.

I paid $ 250 + for 1 hour of public bounce session and 40 min in the party room. When we arrived, it was chaos. Over crowded. We waited in line for about 15 min, to get to the front desk just to get sent back to the computers to print vouchers out FOR EACH KID. That alone took another 15 min of waiting for an available computer. Then I had to check in and wait in another line for another 15 min. By then, we were late at out bounce session. The staff was very un organized. I didn’t feel welcomed or instructed in any way. When we asked to get some cups for some water for the kids, I was told to wait til bounce session was over to go to the party room to get the water. I thought it was ridiculous. We had to drink from the water fountain. The trampolines were super crowded where the k8ds in the party were not able to bounce together. The lines to the foam pit and basketball hoops were so long that half the time of our hour bounce session, was spent waiting in line. I will never be booking a party at this location ever again. When leaving, I waited another 30 min to pay, with a baby on my hip. It was not worth the money nor the time.

This past Saturday was my son’s 8^th birthday party at Sky Zone Manassas, VA. This was a rescheduled date due to snow storm Jonas. (The original birthday party was scheduled for Jan 23)
We decided on Sky Zone because we have been to another facility like this before, but a different branch called «Flight». We wanted to give this venue a try because we have heard great things about this location and wanted a fun atmosphere for my group.
When we arrived Saturday at 3:00 to get the waivers started and get set up, we saw workers putting up hand written signs on the front door that said «FULL CAPACITY, SOLD OUT». So when we asked a worker if our party would have any issues with jumping they said «no». Let me just say that this location was packed, there wasn’t any room to breathe, there was kids and parents everywhere! (No place to sit or put your stuff, lockers were sold out, all the bins were taken) There wasn’t anyone there to help with the party, to direct us to go somewhere or even tell us where we should be. We had to stand in 3 different lines to check in, then to get the waivers printed, and then finally to go to the birthday area check-​in. Once there, the girl gave us our socks and took our cake and presents. That was it. She didn’t tell us to wait, or that someone was going to come get us. So we saw an area of bleachers (That said for Birthday parties) we sat on to put on our socks and wait for some direction. Once some of my party was there, the kids tried to go jump but were turned away. When the kids came back to the parents that were still sitting in the birthday party area bleachers, we had to hunt someone down to tell us where to go. After waiting for over 45 mins since we arrived, we finally got a «birthday party attendant» to tell us that we were supposed to be on the «MAIN JUMP AREA» for our time to jump. (THIS WAS AFTER 4PM!) We asked where we could put our stuff for the party, she said «Oh I can take it». Mind you we had winter coats, baby bags, cameras, gifts etc. and I knew she couldn’t take all of my guests and my stuff in one arm. So we had to carry all our stuff from every area we «tried» to jump in. IT WAS CHAOS! When we went to the «MAIN JUMP AREA» it was full, there wasn’t anywhere the younger kids could jump. In order to get to the younger area we would have had to walk past other bigger kids jumping and we would have fallen because it’s not easily accessible! I walked away upset with my twin 1 year olds to try to find somewhere to jump. We did find the dodgeball area was pretty empty so we got about less than a half hour if that to jump. When the attendant came to get us, we went into a party room. We were very rushed by the staff while in the room, and it was becoming very frustrating. I asked if the kids could go back and jump (since they didn’t get much time and was told «NO, they are at full max». I then asked to speak to a manager and was told «They are busy right now», so I told her I would wait. We still have people in the party showing up after 4:30 and my party was still given socks to jump. If my time was from 330 – 430 why would they get socks to jump if they were at full capacity and would be turned away and not able to jump because the 430 time was over?! We also had our party guests waiting in those 3 lines for over a half hour! Why wasn’t someone there saying «Those that are for the time 330 – 430 over here» to get them in and out to jump?! But those kids waited in these lines with parents and then only got 15 – 20 mins to jump. NOT FAIR!
When I finally did get to talk to the manager he would only let 4 kids go back for a few minutes even when I told him my whole party was sitting waiting for direction for a half hour and no one came to get us, he said «there’s nothing I can do for your party, only 4 kids can go jump». This was super frustrating and not well run by the staff. No one was prepared for the overbooking that was done and we had to suffer this mistake. The birthday boy had to suffer because he couldn’t enjoy jumping with his friends!
This isn’t over yet. We wanted to do the birthday cake and when we asked our attendant for it and she said she didn’t see a cake. So after a while of searching we finally found the cake in another room. Not to mention, my parties items went missing, my best friend is a police officer and her purse with her badge was gone and misplaced by the staff, along with other personal items. We also had gifts missing!
After telling the manager my disgust, I got 10% off and had to pay for the whole party (even though only 5 people showed up) because a couple kids turned away from the signs on the front door saying it was full capacity!
While driving home I got a call from them saying I didn’t pay! (I DID!) But that just rubbed salt in the wounds! TERRIBLE SERVICE ALL AROUND! NEVER AGAIN WILL I GO THERE!
**UPDATE– The General Manager, Terry– did refund me the party this morning. That’s good management

The main concept-​amazing, genius really. Fun-​kids & adults love it. The problem lies with who is micromanaging the place. Young adults who just don’t have the life skills yet. We were there with a party and the staff was not exceptionally helpful with an accident (which required sanitary action!) or to help the party parents (5 mins before the party room-«what soda would you like?» «How do you want the room decorated?» At the end-«We can help bring the gifts down, but we can’t move allllll of it!!) It seems like they bit off more than they can chew. Fun for jumping, but does not have the customer service that Bounce Mania or Jump-​N-​Jimmies has for parties. They need a devoted person during the fun and two people in the party room so parents don’t have to hand out drinks and pizza and carry everything out to the car Also, isn’t in the nicest of neighborhoods…

We just left skyzone. We had a blast. Took my son and daughter. Both the size of middle schoolers. We tried everything. Slamming basketball area. Jump into foam pit area. Main court for free style jumping. And dodgeball was our favorite.
Things to note, if you are out of shape like me, stay away from foam pit. Took me a good 5 mins to climb out of it very ungracefully. It was like climbing out of quick sand. But the little kids seemed to love it.
We had 60 min passes.
30 mins of jumping was all I was good for but if we had only did the dodgeball I could of lasted longer.
There are lockers to put your stuff so bring some quarters.
Though we purchased online, there was not a separate line for online folks to breeze through due to short lines.
There was a really nice area for non jumping parents upstairs.
The snack bar is all unhealthy candy and sodas.
We are definitely going back again.

The husband took our 2 girls on a Saturday afternoon. They had a blast jumping! We knew the first time you go, you have to buy their sticky socks, which is totally understandable, but they’re yours to keep for future use. My only complaint is the price– it’s steep! $ 15/​kid for an hour. It wound up being like $ 36 for one hour of play for two kids and socks. That makes it be something we can do on very special occasions and birthday parties, otherwise it’s just too expensive for a fun weekend activity.