Steven’s Chem-Dry

I purchased a groupon and I’m super glad I did. Marco called ½ hr before coming to my place and he was right on time. He was very polite, professional and he did a great job. My place was very dirty too with dog hair everywhere and he and his helper cleaned everything up.

The technicians arrived a little after 8, well-​within the window of time allotted. The gentlemen were friendly and professional, and while they tried to upsell, I politely declined and there was no pressure. The job was done quickly, and everything looks great. A little more expensive, but WELL worth it if a chemical cleaning is necessary (as it was in the terms of my lease). Thank you so much!

They did good job getting out some difficult stains. What I am not pleased with is that they saturated areas of the carpet, which are still wet 24 hours after treatment. I was told the carpet would be completely dry in 2 hours. the buffing machine they used did not seem to be connected to any sort of vacuum to suck up any excess moisture.

I got a Living Social deal and used it for my carpet which hadn’t been cleaned since I moved in 2 years ago (and probably not for a while before then). They were great! Got out a ton of stains and it didn’t smell bad. For the price, the deal was AMAZING and it was fast. Marco was super friendly. All in all, I’d do it again!

Used their services this week after purchasing a groupon. First of all, I was unhappy with the equipment they used (they only use machines with a bonnet/​round pad with fibers on the bottom — which usually are not used for deep cleaning). I understand the groupon I had only covered a basic cleaning, but I had agreed to pay extra to have them use the non-​bonnet type of equipment. They promised the upgraded equipment used for commercial buildings, but what they brought still had a bonnet on the bottom. The bonnets left fibrous pieces on the carpet afterward that I needed to vacuum up myself.
When Marco, our tech, began the cleaning process the water was still very cold and he became very angry, argumentative, and threatened to leave when questioned about it. I told him to go ahead and leave if he didn’t want to do the job, but he said he would wait a few minutes longer for the water to get warmer. Seeing as how I had already paid for the groupon, I let him finish his job, then called the company to complain and got a 10% discount from the final bill as Carlos, the «manager,» apologized for how rude he was to me.
I would never recommend this company or use this company again — with or without a groupon. If you are considering using them, you may want to know that the water didn’t even warm up until Marco was halfway done with the job — and the carpets felt sticky and rough (and are full of fiber pieces) after they dried. I will need to have our carpets professionally cleaned again soon by a real carpet cleaning company!

I am moving so not a lot of time to research but a friend with pets recommended Chem Dry so I went online not realizing they were owned independently. The price I was quoted was NOT the price I paid and I think they gave up on the last 2 rooms. Tripped a circuit breaker and did not tell us. I will have to clean the rest myself. Most certainly not worth $ 600. Would never recommend to anyone!

Did an awful job.
Used white towel to rub carpet after they finished and the towel was filthy. Did not remove much dirt… only move it around

So my Groupon was going to expire and I needed to take advantage of it. Spoke to Carlos and scheduled an appointment. I was given a 2 hr window and Marco and another gentleman showed up right on time. I was getting the carpets cleaned in 5 bedrooms. After a little bit of upselling (not high pressure, hence the extra star) they got right to it. I knew some stains wouldn’t come but that’s normal. After an hour they were finished and the carpets look great. Everything will be dry in a few hours vs. a few days. Nice lemon-​y scent as well. Will add pics of the results. Great job guys!

Booked online receiving a 25% discount. When they got here they said they could stick to the quoted price but recommended a «deep clean» for a little more money (upsell). Their more expensive deep clean method used a floor polisher with a dry terrycloth pad and chemical rather than the solution and hot water extraction method most carpet cleaners use. I gave the go-​ahead but I couldn’t figure out how, once the chemical got worked into the carpet, the dirt got removed. I guess it just stays ground in, at least until the next vacuuming. The carpet looked better after they left but I can’t get past the feeling that it is just pushed deeper into the carpet!

I just had a couple of carpets in my townhouse cleaned by the Steven’s Chem-​Dry crew, and I was amazed at the results. First of all, I didn’t think the carpets were very dirty, but chose this carpet cleaning service from a Groupon offer. After the Steven’s team finished, I couldn’t believe the difference.
The team arrived ontime, and had a clean professional appearance. Unlike other carpet cleaners I have used, they didn’t drag long heavy hoses throughout the house, but instead sprayed the carpet with foaming cleaner, and then used a buffing-​like machine to clean. The process was quiet, unlike those loud «steam-​extract» machines. I had no visible pet stains, so I couldn’t judge on their ability to extract those.
Even my son was surprised at the results. I will likely call them again to clean the rest of the carpets.