Tractor Supplies

As of today, I’m no longer a customer of this store. I’ve been shopper here for the last several months and spent thousands in this store for our small farm — everything from goat fencing to animal feed. The customer service is a hit or miss each time I go in, but on the whole, it’s been good enough and prices reasonable enough for us to keep going back. Until today. On their first day of Chick Days last February, I added 8 «black sex link pullets» to our flock. The little «gals» are reaching puberty and I’ve discovered 3 of them are actually roosters. I can understand how 1 or 2 can slip through in such a large shipment of chicks, but 3 out of 8? That’s nearly 40%. I decided to call the store to tell them what happened. I wasted about 7 minutes of my life. The manager starts off by telling me how it wasn’t their fault because they put them out as advertised by their source. I explained that I didn’t buy the chicks from their source but from them and asked if there was anything I signed that stated there were no guarantees. He then wanted to know if my receipt said «straight run» or «pullet». I explained that I had no idea, but it didn’t matter. Even if I had noticed when I made the purchase, the bottom line is that the sales person walked up to the Black Sexlink bin and put 8 chicks that I individually selected into the box. So, I know for fact which bin they came from regardless of the receipt. But, I do know they can reprint receipts and asked them to look it up. In the end, he wanted to know what they could do to fix it. For $ 9, I don’t need the money back. However, at least take my claims seriously. Adding unplanned roosters to a flock causes quite a ruckus with the chickens AND the neighbors and takes on an additional cost with no net-​return. I asked that they please contact the distributor and also asked if they know where I can take these roosters. He told me to take them to the SPCA (they charge for dropoff) and he’d «look into it». The one thing that my writing isn’t getting across, so I need to emphasis, this guy could not have cared less. This is a big chunk of their business. They know we are frequent customers. He could have at least pretended he was interested! Frankly, the Warrenton store is a much more customer-​friendly store. Just 15 minutes further. I’ll either go to that store or Southern States in Manassas. This is too bad and was entirely preventable.

Picked up equipment. Dale was awesome. Worked hard to get us set up. Angela at the cash register is very nice. Great experience with vet service on Sundays as well. Glad Tractor Supply came to the area.

It’s ok in a pinch. Service leaves a lot to be desired. Waited for ever for help they act like their doing you a favor if they do help you. Many places to go I found a different one to spend my money at.

I purchased a Cub Cadet tractor at this store. They charged a reasonable fee to deliver the tractor. Unfortunately, the tractor had a faulty engine. Once I called the store, Brian went out of his way to find me another tractor at a Tractor Supply store in Culpepper. He drove to Culpepper, picked up the tractor, delivered it to my house and picked up the defective one at no cost. The customer service at this location was great. I will definitely return.

Went to this Tractor supplies store because I needed to get a (Roof)Top for my dog Kennel that I got for my 2 Dogs. I called and asked if they had a ¹⁰⁄₁₀ Size, gave the guy that worked there the sku # of the item, and the guy said that they didn’t have any in stock. I asked if I could put an order in for 1, and the guy said yes. I gave the guy my information for the order to be put in, he said they would give me a call when it arrives, I asked when it may arrive. He told me the truck comes on this date, I said oh ok, and thank you 4 putting the order in, and all that. Then the day was there and NO call yet, 2 days went by and I called and asked if it had arrived. They said yes, so my fiancée and I drove down there, and they are looking for it, and we were waiting in there for about 30minutes while they are looking for our merchandise and then finally they came out from the back and got a ¹⁰⁄₅ for us, I said that’s the wrong size. So I am upset, and we wasted gas and our time, and no merchandise that I waited 2 weeks for to arrived from the truck, so then I talked to a employee that worked there and I asked him if he could reorder it and give us a discount for this shipment this time, he (Jeremy) Said yes, I asked for at least (50%) off and he said he couldn’t do that, and the most he can give us off is 15%.
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«LET ME JUST SAY THIS, WHEN PEOPLE SAY THEY CAN’T, IT’S NOT THAT THEY CAN’T IT’S THAT THEY DON’T WANT TO»)))
— — — — — — — — — — — — — — — — -So I said ok, that’s fine, cuz it’s better then 10%. And then we put the order in again, finally a couple days go by, & they call me and said it’s ready, so my fiancée & I drive back there again, & we arrive and then and employee eventually brought it out and it was the right package for the 2^nd time, Jeremy also kept his word and gave us the 15% Discount that he said he would give us and every thing worked out the 2^nd time, so that’s why I am happy and I have given the Tractor supply a pretty good rating, if I didn’t get a discount or my my merchandise I would have rated them a 1. But anyways besides that, they have a lot of good supplies and we came back and set up the roof over the dog kennel that we have outside and it was a piece of cake with the directions that it came with, hahaha.