Trinity Wiring Solutions

We recently had a new house built which closed this past Wednesday in Aldie, VA. While our builder is contracted with another provider for all construction wiring needs, we decided to reach out to Trinity in regards to having our TVs mounted before we officially moved in. This was something we overlooked when we did our initial wiring selections. Upon inquiring, Brendan provided us all of the information we needed to choose the right mounts that fit our needs. He was also able to coordinate around our busy moving schedule to ensure the installation occurred before we officially moved in. Today, Khalid and Luke arrived promptly within our scheduled time window to perform the installation. They were extremely polite and professional, and completed the installation without any disruption. One less thing we will have to worry about for our move tomorrow, (and the TV’s look great!) We are so pleased with the service across the board from Trinity and would definitely recommend them for any wiring needs.

We waited over a week for them to come and fix a cable wire in our new home. Since they originally wired the house, we had to use them for the repair.
The technician showed up almost two hours late, determined the wire was defective and then left. He said the actual repair would be scheduled in about 10 days.
I contacted my builder, M/​I Homes, and two days later Trinity came and found a cut cable in our attic. They replaced the cable but didn’t make sure the cable outlet was working.
My wife had to move the cables around on the splitter and figure out how to get the cable working.
Trinity called us a week later and asked that I update this review. If they had been as concerned about providing professional repair service as they are about me changing this review this wouldn’t be an issue.

Professional and courteous they resolved issues without increasing price. excellent service. we are very happy

I signed up with Trinity in July, and their service has been amazing. Liam helped us with our install and was available and eager to assist us when we had questions after the fact. Later, we hooked up our thermostat to the system and we can now manage that along with our alarm on an app from anywhere in the world. More recently, we added Z-​Wave locks and can now manage those on our app as well. The integration is awesome and allows us to let in dog walkers, family members, etc. even when we aren’t home. Each time we added a new function, we had to call Trinity customer service. I usually dread these things, but they were able to give us the answers we needed very quickly. I love this service! The cost is comparable to other home security companies, but the service is WAY better. Next we are going to install Z-​Wave lights out front :)

Trinity saw to all our needs when we recently built and moved into a new home. From configuring where all the ports and speakers etc should be during pre-​drywall to installing and setting up the home security system after we moved in, the service level of every person we interacted with via the phone or in-​person was superb. I’m looking forward to working them next on installing Sonos for music system all throughout our home. We actually compared the price of the equipment offered by Trinity with other vendors and they can’t be beat! Thanks Trinity for helping to make our home buying experience exceptional! John and Nichole. 9÷8÷15

Like many commenting here I also received the system via my builder NV. Trinity installed the system to my specs and their monitoring service is reliable with competitive pricing.

Fortunately we haven’t had to invoke our security system to date, but when I enter my home I like seeing the Trinity sign out front that any potential burglar can see as well.

Trinity was contracted through our builder, NV Homes. We have not really any issues that Trinity did not take care. The appointment times can be hit or miss, depending on how busy they are, but they take care of any and all issues. Thorough work and great customer service. We’ve had a few things that needed adjustment and they’ve helped us out. Monitoring is great, which is ultimate what you are paying for. A little high on actual costs for equipment, but they do work with you for «freebies» to keep you happy. Would recommend!

I was given Trinity when I decided to build my house and I got locked into a 5 year agreement with them, which I think it just ridiculous. I never use this system – the first few times we kept setting off the alarm and just remembering all the passwords is truly irritating. So, we have just disarmed it, but we pay every 4 months for the subscription we were forced to buy. I suggest putting in your own system. Get some of the cameras that you can link to the internet and you can log into your house at all times. I am not sure there is much use for companies like this anymore, I would rather just monitor my house myself.

Patrick Armstrong — our sales rep we dealt with while our house was being built was really awesome and gave us great ideas of what we need and don’t need. He’s well spoken and very responsive. He also went to George Mason, so that’s plus!
That being said, I think their pricing is reasonable, considering they aren’t a big box company like ADT. I would recommend them. The only reason I don’t give them a higher rating is that it’s only been a month of us having the service. I also have a love and hate relationship with my
app that allows me to remotely control my hvac…

The installer Richie was prompt and very polite. He installed all of my stereo equipment and fixed bad wiring and ensured everything was working correctly. Replaced defective parts and was very knowledgeable about entire system. Install our security systems and gave a great demonstration.
I would recommend them to any for their home entertainment and security.

I wish I could give this company negative stars.
They are the wiring company contracted by Ryan Homes so the builder is partly to blame too. Trinity does bottom quality work. They have a fixed contract with builders in the area and so are completely unmotivated to do work correctly and with quality.
First off, when I went in for my appt, the rep didn’t even know what cat6 cabling was. Then during building, I noticed the low voltage wiring was hung throughout the house like a 3yo hanging Christmas tree lights. The work was absolutely sloppy. Skipping 2 – 3 studs, wiring going in random directions and not secured properly. Their were sever kinks and cut sheathing due to improper installation. Locations even were stapled so tight as to deform the cable to half it’s thickness. Had to talk to a site supervisor, his manager and the owner of the company, Brendan, just to get them to fix those issues.
Now my biggest issue was failure to comply with manufacturing instructions. They did re-​wire the house once but missed the largest concert of running low voltage cabeling in parallel with high voltage. Structured Cable Products makes the Ethernet cable and has on their site a snippet of Flukes residential wiring guide to ensure low voltage and high voltage are run at least 12 in apart, and when not possible to cross perpendicular or use some sort of conduit. This is also part of the 2014 NEC code, but unfortunately VA has not adopted those yet.
This is no excuse however for complete lack of understanding of the industry they specialize in. Talking to the owner, he was confident in his quality of work and decided to completely disregard the manufactures recommendations.
The reason you don’t want them running near each other is due to interference. What Trinity is incompetent about is understanding physics and how power lines are not all clean AC signals. They introduce noise and harmonics at frequencies that interfere with low voltage signals.
So now I have paid a company to install upgraded cat6 cabling and I’m not going to get the quality gigabit speeds I asked for.

We’ve had Trinity Wiring for a few years and have never had an issue. Someone is always available to help you, no matter the time of an emergency.
The install and customer service has been excellent. I would recommend this company to anyone.

waited from 10 – 2 pm no show, then called at 2:08 to say he is late. I call back at 3:45 still not on his way. THANK YOU FOR WASTING MY DAY!

Right now, if I could give less than 0 stars, I would.
Our alarm has been inexplicably been going off for almost 2 hours. The monitoring service (not actually done by Trinity) is unable to assist us and referred us to the Trinity offices. Of course at 11:52pm, they are closed. We were told by the monitoring company to leave a message, which we did, on all 3 voice mails, and we have had zero luck. There is no emergency tech on service, so we have been forced to listen to our alarm.
Tomorrow we will be switching to another service because this is highly unacceptable.

Update: trinity called me later and apologized for the yelling and offered me «free» service and a network switch and got it installed at my home. I think now they know that customers are not dumb and lenient.