VHI, Inc

This was a great company until their residential business was bought by Bates Trucking (or merged or whatever). Previously reliable pickups and timely bills. Now, they’re gone and Bates didn’t meet our needs not to mention has terrible commuunication (they don’t respond). If you thought VHI was bad, Bates isn’t any better. They clearly didn’t have anyone in charge of the transition. We were billed by Bates for service that wasn’t rendered several months after we cancelled our account. Hope they get their act together.

Honestly I can’t imagine using this trash service if you’ve checked any review websites. They definitely don’t earn the 1 star minimum. Our 4 unit condo building was routinely calling bi-​weekly to complain about our trash not being picked up on a regular basis. Many times we would go longer than a month with ZERO trash collection and of course it was a major issue for our DC neighborhood between the smell and the unkempt appearance. We fought tooth and nail to get a new driver, and refunds for total lack of service, but even these changes didn’t help in the long run. The problems persisted.
If the trash company that you pay on time and in full doesn’t collect or dispose of your trash… how in the world is the company in business at all??? It’s a mystery we can’t solve, but we’ve bid them adieu and certainly suggest you save your time and energy by utilizing any other company.

This company is THE ABSOLUTE WORST trash company. It took two complaints for them to finally pick up the recycling after at least two and half weeks of it being there (I’m sure its probably been their way longer since I just moved into this building). They still haven’t picked up the excess trash that was left in the trash area for TWO AND A HALF WEEKS and now the whole area is invested with rodents (you can’t walk in it without stepping on rat feces), flies and mosquitos. It is not only disgusting but a HEALTH HAZARD. VHI should honestly close up shop because I will be calling the health department on them for their negligence.

The worst service EVER! We’ve continually had to call at minimum of twice a week to request service, and they STILL skip our pickup. We’ve had yard waste properly bagged for 3.5 weeks now and it’s still there. VHI was recently sold to Bates Trucking, and I called them twice as well, PLUS spoke to their CSR (That’s 3 calls in 7 days!) and the trash still sits at the curb and has not been picked up. Time to move to another service. They have skipped us for the last time. We’re done!
Fast forward, (I started this review 6 weeks ago) the cans STILL sit on the curb waiting to be picked up. I’ve called over and over again. If they are still here a week from now, the cans will be trash when my new trash service company comes to take out the trash.

VHI Inc is the worst trash service I’ve ever had. If I could select no stars I would, so I had to give them 1. The first billing cycle was fine. Starting the second billing cycle Dec 2014 we didn’t receive a bill for that cycle and I received a call telling me my account was overdue and that they was going to cancel my service. Come to find out they did not mail the bill due to their computer system being upgraded and that also made me late for the new billing cycle in March 2015. They tried to make it seem like I just didn’t pay my bill when they never sent it. Had to ask for the new bill since it was also overdue. Called to cancel my service found out you are sign a three year contract (which I need to look at my contract) and to cancel cost 39.00 which I gladly paid. Just called to see if they received the payment and I’m told that I need to email them to cancel my account when that is not what was told to me over the phone last week. Account was cancelled over the phone. I’m waiting for them to come get their containers which she tells me will be the end of the month which is crazy. I’m told they will try and get them earlier. This company does not care about their customers. You inconvenience your customers because you want to upgrade your computer system and on top of that we can’t pay our bill online, still have to mail a check. Get with the technology.
Would not recommend this company at ALL!

Other than terrible customer service, I always had good trash service. I never had problems with cans and they always took everything I put by the street. I did use the cans they supplied and I especially loved the humongous mixed recycling roller. The few times they did miss my trash in the last seven years, I’ve now moved, I had a hard time getting someone on the line. When I finally did though the problem was usually corrected quickly. There price was great.

Hands down the worst service from any trash company ever. Consistently leave trash behind, leave my cans in the street, skip picking up altogether… And today they emptied trash from cardboard boxes and threw the cardboard boxes into the street. The manager said they would pick them up Wednesday, a day which in 2 years they have NEVER ONCE collected anything from my address…
Really? Am I just supposed to leave the CARDBOARD BOXES IN THE TRAVEL LANE UNTIL THEN?