Wells Fargo Bank

I am reviewing this Wells Fargo because it just so happened to be the branch I went into today. But I don’t normally go to this location. I am very upset with Wells Fargo as a whole and think they are awful. When I first got there they did not look busy but I had to wait 20 minutes to get some service. The people working were nice, but were not able to help me with what I needed. Nobody was able to make account adjustments. I was told to call the 1800 number or someone will call me tomorrow. I then called the 1800 umber and received the worst possible customer service I have ever experienced from a bank. I had been thinking for a few months that I would close my account with Wells Fargo and today was an affirmation that closing my account is the right decision.
This banks’ customer service has really gone downhill since it changed from Wachovia to Wells Fargo.