Whitt’s Harley-Davidson Service

Bought a tire a year ago. Notice it was dry rotting. After a long day of riding I swing by the dealership. It was 3:10 pm on Saturday. I expected to have to hassle with them about the tire and come back after they talk to the manufacturer. After about 20 minutes the parts man said they would cover the tire. There was ⁴⁄₃₂ left of tread and I ride over 6k miles. They told me that I had to replace the tube and band at my cost. I didn’t understand why but they took their time explaining why. They asked me to schedule an appointment or come in first thing next Saturday. So I walk through the show room for a few minutes and the service guy tracked me down and said they would change the tire right now for me to save me a return trip. It’s 4:10 and there goes my bike for a test drive while I’m typing this review. So my original expectations was smashed. They took very good care of me today. Off to pay for the labor and tube. Tire is free under warranty. They are worth the five stars today.

I have always had good shopping experiences. I haven’t used the service department but their parts and clothing departments are great! When you walk in the door, there are always sales reps there to greet you (of course) but they aren’t overly stalkerish when you look around at bikes.
Specifically, the parts department employees rock! There has always been someone available to help me when needed and they know their stuff quite well. I’ve always gotten good answers from them. The parts manager, Robin, is really nice and really helped me out recently with a problem I had with some parts I got from them. I feel like he really went out of his way to help me and I truly appreciate it.
The location is really convenient and the store is always neat and organized. Inventory is usually good and turnaround time on orders is pretty standard compared to other dealers I have used. The last part I ordered took three days which wasn’t bad. It would probably be quicker to order online but then you can’t take advantage of Whitt’s rewards program so the wait is worth it for big stuff.
Their rewards program is pretty standard. A point per buck and the rate increases as you build points. Military gets 2x points which is greatly appreciated!
I always look forward to stopping here for parts and I’m quite sure my next bike purchase will be from Whitt’s!

I have had nothing but EXCEPTIONAL service from Whitt’s!!! These guys will go out of their way to help you out with any and all problems you have with your bike. And after only getting some minor service on my bike I started annually receiving the new HD parts catalogs from them (a nice thing to keep around).
As an example of how Whitt’s will go out of their way, consider during this year’s «Rolling Thunder». When most dealers are closed, the day before I was a «walk in» with my bike and they did a complete service and inspection of it.