ZIPS Dry Cleaners

I have been a faithful client of Zips for over 5 years. Each and every time there has been a problem with an item I received a phone call. I dropped my clothes off at 8:50 something this morning expecting to hear that I would be able to pick up until after 5 on Monday. To my surprise I was told after 5 TODAY! This was great, again they showed me why I stuck by them. I walk in at 5:30 today to be told two of my pants were not cleaned due to damage. Cool I understand, you don’t want to make them worse. Give me a flipping call, I would have told you to fix them, and YES I understand they may take a week or two. But no, instead you do nothing. Good job, you lost a client and a promoter of your store. Since I have been using you I have had my friends, family and clients use you. That stops today. Yes, you may not miss me or them and that is ok but know that instead of positive promotion from this point on it will be a very poor experience that is told.

Not sure why all the ‘haters’ on ZIPS.
They deliver on the their commitment on one day service.
The quality is acceptable for the price.
I like that they have an adequate staff even at 07hundred when they open.
Plenty of parking in the open lot.
Just next to JimmyJohns too… anybody for a sammie?

Brought in two jackets and they said they can’t dry clean it even though the tag on one of the jacket said «dry clean only». I mean what’s the point of having dry clean store when you can’t dry clean anything :/

Zips is so cheap. $ 2.29 for an item, which granted is a little more than it used to be but it’s fast (if you drop it by 9 am that day, by 5 it will be ready). If it is after that then it is ready by five the next day.
Plenty of parking, and good service.

Whatever you do do not go here!!! I would give this place negative stars if I could. I went to get a bridesmaid dress cleaned before the wedding and when I get it back there was a tag saying that it was the best they could do. Well given that the stain that is no all over my dress was not there before it went in I would hate to see their work when it was not at the best. If you go to this place know that there is a good chance your clothes will be in worse shape when you get them back!

I used to go to the Zips in Dumfries but had to switch to this one in Manassas now. I spend about $ 50 every couple of weeks here and have noticed customers getting angry as they went to the ATM inside. Didnt get it until today. This morning i dropped off almost $ 50 worth of items, paid for them, and returned at 5:30pm to pick them up. I noticed when I got home that I had left 4 items, so I took them with me to leave for cleaning. They totaled $ 9.56 and i handed the guy my card, he told me there was a $ 10 minimum for credit cards. Then told me to go to their ATM and withdraw cash! I said, Im not paying you $ 2 or $ 3 dollars in ATM fees to withdraw money from your ATM. I had just spent $ 50 there and was being denied service over $ 0.44 and a credit card! Having a $ 10 minimum is a joke and horrible business practice, its 2015, everyone uses cards. Besides that, any CPA with a brain will write off your credit card fees and 2.5% is 2.5%, doesnt matter if its off of $ 10 or $ 9. But instead they want me to go to their ATM and pay them more money to get out cash??? You just lost my business…

UPDATED REVIEW: So they left me a reply asking for my contact info via private message, which I provided; however, nothing was done with my contact info. I have not been contacted further to «address» the issues I had with my suits.
I had ignored the bad reviews BECAUSE I saw they contacted their customers to try to address their concerns and bad reviews, but it means NOTHING.
Don’t make my mistake!

A number of times the Zips in Manassas has failed to have my clothes ready by the promised time, claiming they were too busy. What is worse is that they ruined 2 pairs of slacks claiming that they were that way when I brought them in. NO, they weren’t! Two pairs ruined in exactly the same manner when they were cleaned at the same time? This location is HORRIBLE! I drive farther and take mine to the Chantilly location where I have had nothing but good service.

Been coming here for about two months and so far so good. You can’t beat $ 1.99 a piece. The service is pretty quick but I hate that I have to withdraw cash before I go in. Wish they would take credit cards.

Cheapest place in town $ 1.99 any item, only drawback is you have to pay cash upfront.

They get one star cuz that’s the lowest I can go! I have been going here for a year and half. They have always been okay no complaints.
But this time it was different I brought my cloths home and there are spots all over them. One of the shirts is completely ruined. It was a brand new shirt and after the cleaning it has worn out collars, cuffs. It’s faded. The the cashmere jacket that I had them cleaned is ruined. I asked them if they could do redo it and take care of the problem and the manager on duty was very unprofessional. She was angry, she yelled and screamed at me. It was stupid. I asked her to stop yelling at me she goes SIR THIS IS NOT OUR FAULT AND I WILL NOT TAKE THE CLOTHS BACK. She was right in my face. It was hilarious. I didn’t know if I should laugh or get mad at the old lady manager cuz how unprofessional she was and how hostile she was. But in the end I felt sorry for the old lady manager and just left with my clothes! I was afraid the if she gets any more mad she may have an heart attack.
But I’ll never go back there or recommend them to anyone ever. I still can’t figure out the reason I got yelled and screamed at after giving them my hard earned money for year and half.

After writing my previous review, I was contacted by Zips. I went back yesterday, and was immediately aware that the staff knew that I was the one who had made the comment. My eight pairs of pants were taken back immediately to be pressed correctly with creases. It took some time (about twenty minutes), but it was done correctly.
I will reserve my overall opinion of Zips for now as I feel I need to check every time to be sure there are no issues, but I do appreciate that Zips management took my complaint seriously, reached out to me, and helped to make things right.

If you’re looking for a basic dry-​cleaning for your clothes, this is the cheapest place in town. Two suits dry cleaned for $ 8 — can’t beat that! If you have something that needs a bit more attention, you may want to go elsewhere. They aren’t good at getting stains out, especially tough ones, and will point them out when you drop them off. They may refuse clothing that is already torn or ripped, or if it has an abundance of pet hair. I saw another comment about a missing button and there is a missing button on the pants of one of my suits, but I’ve also gained some weight recently and the suit is fitting a bit more … ummm … snug … so this may not be their fault. Overall, a good place for cheap basic dry cleaning with fast friendly service out front.
And don’t forget — CASH ONLY! Have your dolla dolla bills with you when you go.

I thought that I’d try Zips because I’m a college student and I really can’t afford top-​notch dry-​cleaning. Now I will shell out however much money I need to to never step foot in that place again.
On two separate occasions, they have been awful. The first, I dropped off two dresses. They came back poorly pressed, and I wasn’t happy. However, that wasn’t a huge deal.
Yesterday I picked up my clothes including a brand new white button-​down shirt that I saved up to buy. I haven’t even worn it yet. As I was hanging the shirt up this morning, I noticed a bunch of copper-​colored stains on the button placket that weren’t there before.
I’m going back tomorrow to get it sorted out. If you love your clothes, never give them to Zips.

Before switching to Zips, I used another dry cleaner that had been in Manassas for 30+ years. The other place was very expensive, but I justified the price because they called me by name, were always friendly, and my cleaning was perfect each time.
Times being what they are and trying to save a few bucks, I decided to give Zips a try and glad I did. Although they do not call me by name when I walk in, the staff is very friendly, they do a great job cleaning my clothes and the location is convenient and easy to get in/​out.
The only minor drawback is that they do not offer the convenience of being able to use a credit or debit card. But, I suppose that is one of the ways they are able to keep their prices down and I can live with that.
Overall, I think this place is great. Fair prices, friendly staff, good service and convenient location. Very highly recommended!

Hey, where else can you get each piece done for $ 1.99 (yeah, I know, the other guys across town).
This is located more conveniently so we stop in here most often.

You must pay cash up front, but it’s the cheapest and most efficient dry cleaner in the area. Matching bumble bee colored uniforms, all work done on site. Fun business to enter.