Allstate Insurance: Geronimo Salzillo

I have been a faithful Allstate insured since I was 18 yrs old. My original agent retired and our policy was given to Geronimo. In the beginning all went well with the transition. Until recently… I had a vehicle accident and immediately called Geronimo, spoke to him directly about the accident and wanted to make sure that my auto rate wouldn’t go up. Geronimo in his own words stated «no, you are fine, you have our Platinum package so your rates will not go up.» Fast forward to about a month later when my renewal came up and I received a phone call from his agency office letting me know that I would now have a surcharge because of the auto accident and the surcharge would be on my policy for 3 years. I was immediately confused and asked to speak to Geronimo directly, this was on a Wednesday. He got on the phone and told me he would look into it and call me back on Monday. Monday came around and I did not get a phone call. So Tuesday afternoon I decide to call to see if he could let me know what was going on with my auto policy. I called and was able to speak to him, he right away denied that he told me I had a Platinum Auto policy, he also told me that I should have read my policy to make sure I had the correct coverage (I didn’t read my policy because I trusted my agent and he always for years assured me that I had the Platinum policy on my home and auto.). He showed no remorse for giving me incorrect information all these years, I couldn’t even get a sorry from him. He did however tell me that I have Platinum coverage on my home… why would I choose to have Platinum coverage on just my home and not my auto!!! Makes no sense. At this point I have switched to another Allstate agent and advise you to be sure and read all the documents you receive from him and be sure that you are getting what you are paying for. I made the mistake of taking this man for his word but I have learned my lesson and will steer clear of him. I will continue to be an Allstate customer because I was very satisfied with the claims service I received when I had my accident.