Anthem Blue Cross and Blue Shield

One star may be generous. Having difficulties just paying for our NH policy. Spent HOURS on hold only to be disconnected, not just once, but numerous times. Bill S. was right and we will be following him to a different insurer as soon as the ‘Marketplace’ allows. It is a riot that they announce (while you at the beginning of a VERY LONG HOLD) that they have «heard their customers» and have redesigned their call menus to help the customer’s experience. Absolutely outrageous.

We’ve suffered continuing bad experiences with Blue Cross over the last year and a half. We thought our story, briefly related, might help others. First and worst, the company makes it all but impossible to reach a live person to discuss problems. This is the case when attempting to get information, or as with us, as a subscriber trying to get help with an existing plan. We have NEVER spent less than one hour on the phone, and we can count 11 separate experiences in the last 15 months. Several times we gave up after being unable to reach anyone but a computer. Second issue: we get transferred repeatedly among company personnel because no one seems to have any final authority. It’s terrible customer service, and it has been constant. That’s why we’re abandoning the company for another health care provider whom we hope will be better at helping their clients. Maybe you’ve had better luck here — we hope so – but if you have choices, we’d suggest you look carefully at those options before committing here. We’re frustrated and angry and feel Blue Cross has taken advantage of its position as New Hampshire’s only health care provider for the last year to deliver poor service without resolution. And yes — we have com plained to the company via phone and letter. It took nearly 90 minutes to complete the phone complaint, by the way. Shame on them.