This Ulta has gone downhill. I walked in the other day after several months and was very surprised at the lax customer service. The brow bar was super packed and I overheard a woman complaining that she was still waiting for her appointment, 45 minutes later. The store was dirty and although there were several employees on the floor, no one really seemed to want to help or answer questions. I miss Rachel, who used to work at the Brow bar. She was always so helpful and professional and she is amazing at brows. I recently found out she’s at The Beauty Mark on Main Street in Broad Brook. I will drive 10 minutes down the road to visit her there. Bye Ulta.
Gina R.
Rating des Ortes: 1 Vernon, CT
The worst experience ever… the waxer at the benefit bar burned my eyebrows so severely. She had absolutely no idea what she was doing, you can never wax over an area you just waxed. Its a nightmare. Something needs to change. :(
Annie P.
Rating des Ortes: 1 Manchester, CT
I used to love getting my eyebrows down by Dianna. She kept them full and never thinned them out much. Tried out Ian today since Dianna is no longer there and I told him that I like them to keep them full and thick. He thinned them out more than I have ever had them before and I’m extremely disappointed. The more I look at them the more upset I get. Never returning to location, will stick to tweezing from now on.
Amelinda V.
Rating des Ortes: 5 East Hartford, CT
Dianna is absolutely phenomenal. I always go in with my eyebrows — well beastly and she makes me look like a kardashian. She will not disappoint — amazing talent — you would be lucky to get your brows done by her! Don’t think twice.
Taylor S.
Rating des Ortes: 5 Glastonbury, CT
I will never get a quick wax at my nail salon again. Dionna does an amazing job waxing and shaping my brows. She uses wax and tweezers, the appointment usually takes about 20 minutes. I see her twice a month for a brow and lip wax and I never leave disappointed. Not to mention she’s extremely personable and easy to talk to. Great services always!
Caitlin W.
Rating des Ortes: 5 Manchester, CT
Rachel does my brows, and she always does a fantastic job! Plus she always covers up the redness when she’s done, which is great if I have somewhere to go. I’ve never been disappointed with the results since I’ve started coming here!
Melissa T.
Rating des Ortes: 5 Denver, CO
I am very picky about my eye brows and keeping them full and even. One of them goes in a very odd direction which almost everyone struggles with when doing my brows. Dionna however has given me perfect shape as well as matched both my brows. I have been going to her for at least 2 years now if not more and never have been more satisfied than sitting in her chair, and best of all she tints the brows and covers the redness post wax.
Kristin K.
Rating des Ortes: 4 Manchester, CT
I had the brow wax and tint done by Dionna. I have always done my brows myself or on occasion have had them done at a hair salon. My brows are naturally on the light side and as I have gotten older I realized how much giving them a little extra definition makes me appear more«awake». She was fabulous and took her time(the appt was about a half hour) although it felt quick because she was so pleasant to talk to. She reshaped my arch and tinted them the perfect color which saves me the trouble of having to fill them in.