Delta Airlines

Just had to use them for my flight back home from CA. Then minutes before boarding, they announced that the flight that I was on was no longer going to Atlanta, as scheduled. They had to go to LAX first, & there would be a hour lay over there & then they would go to Atlanta. I had a, connecting flight from Atlanta, & with an hr delay, I was going to miss it. They gave me a number to call to see if they could put me on a different flight. They told me they would, but I would no longer be landing in Manchester, NH, but rather in Boston, MA, & it would be several hours later. I told them that wasn’t acceptable. I paid to land in Manchester, as that’s where I was being picked up, & I wasn’t about to put this person out of their way, as well as mange them have to pick me up at now 2 am, as well as an hr away from where they were supposed to pick me up.
I was then told that I would have to wait until the next day, & now I’d Assisi have to take three flights to get back. I was given a voucher for a hotel, which I did ask if they could plz put me back at the hotel I just left (which was on their list.) They didn’t even try. Instead, I had to go to a strange hotel, & was not given a voucher for food or the other things I needed to purchase b/​c my luggage was already on the other plane, so all I had was whatever was in my carry on.
I’ve never had to deal with this issue before and wasn’t happy with the way it was handled.

I just had the best customer service experience with Danielle. She took the time to listen to my needs and then was able to offer up suggestions and help me solve my flight concerns and discuss other options with me. Her tone, listening skills and overall care was greatly appreciated. I don’t know what level employee she is, but she is and should be moving through your ranks quickly. If not I know a lot of companies who could uses employees like her.
With so many people complaining, I like to take the time to recognize those who are making a positive impact on the customer experience and I hope Delta recognizes and rewards people like her!
Thanks again to Danielle for making my day of flying better for treating me like an individual and not just an annoyance in her day.

My husband flew delta this past week and was very disappointed with the seating, he was packed in like a sardine in the middle seat with two larger people on each side of him, needless to say all three were not comfortable.
There were several seats that were empty but they would not let passengers move their seats because those seats were «premium «seats
HELLO, who are you planning on selling the seats to when your up thousands of feet up in the clouds? Crazy. Passengers should be able to move if there are empty seats.

I flew Delta out of Manchester and it was fine. I purchased my tickets online and had a digital boarding pass so I had minimal human contact.
The staff that I saw were friendly and smiled and had manners.
The flight was on time and the gate area clean with outlets for chargers and open areas to sleep on the floor.
No complaints here. I would fly with them again.