Gold Star Remote Car Starters

I have to warn comsumers to avoid doing business with this organization! Don’t make a mistake like I did letting them install a remote car starter on my 2014 Subaru XV Crosstrek. The device worked for about 3 weeks before I started having problems. My car warning lights (ABS, Traction, etc) had been coming on for no reason and my car dealer looked at the remote car starter set-​up and told me it was the WORST job they have ever seen. They showed me that under my dashboard, wires were loose and had fallen out and the black electrical tape used to hold the job together was undone. They suggested that I go back to the place that installed it and have them fix it. I hesitated anout having them touch my vehicle again and did nothing as the problem appeared to go away or so I thought.
I had purchased this «good» deal thru GROUPON and I thought they have to be a decent outfit if Groupon is using them. Several months go by and although the engine lights would come on occasionally I thought it was ok until this week. I found out that my car brake lights are only working occasionally. I drive down to MASS for work and I thought that explains why some drivers have been giving me the «finger» or the «look» this week. My brake lights are not working now and the engine lights are back on as well. In addition, I am having issues getting my vehicle out of «park» now. It has become a very serious issue and I have telephoned and email Gold Star about this problem and I have not heard back from them. They have no established business address so I can’t go to them and complain. Today I got in contact with a reputable business and they are going to try to help me especially due to the safety issue.
Do yourself a favor, avoid these people. Never let anyone touch your vehicle unless you know they are trained and certified. If the price sounds too good — there is a reason for that. Ask around who the good installers are in your community. Tell others to avoid Gold Star Remote Car Starters, they are a nightmare.

I wanted to get a starter for my wife’s Ford Fusion. The average cost was about $ 400 and that was a little much at the time. So I heard on WZID an add for half off
and they had Goldstar Remote starters half off. So instead of a base rate of 250, it cost me $ 125. Great deal I called them before I bought the deal and they said I would need an immobilizer unit for the car for an additional $ 100. I thought that was fine also. So I bought the deal right after christmas and set up an appointment for the second week of January.
The good thing about them is they come to your home or office and do the work there.
So they came out on time like they said. I left for work and my wife called and said the immobilizer they had was wrong. They needed to get the correct one. They also told her we do not want the coupon or the extra 100 until it’s installed. Well that seemed far to me and so far so good.
It took about 2 weeks to get the part in. Supposedly customes issue from Canada. Didn’t make much sense to me because I work with canadian companies a lot and it didn’t seem plausible but ok. No problem.
The problem is, they NEVER call you back when they say they will. If you call them and leave a message, they may or may not call. So finally we got the part in and everything was fine. Now we are looking at a month’s time.
So in about a week, I realized the when you step on the brake, the remote does not disengage or shut the car off if the key was not in. So I called.
They set up many appointments to resolve it but never showed up. It took three weeks for them to finally get there and fix it. About a 10 minute fix. You call, they say they will be there at such and such a day and time, and nothing.
So you call back and they apologize and do it again. Now don’t get me wrong, I have never spoken with more polite people over the phone. Great manners and always apologizing.
So finally it’s done and working. The starter is ok however the lights do not come on when it’s running. So you have to more or less stick your head out the door to see if it’s running.
Overall things worked out BUT I would never deal with another company that comes to your home or work. WHY? Because if you have problems, you do not have a garage or store to go to. You have to keep playing phone tag and HOPE someone answers and shows up.

Absolutely avoid this company at all costs. My automatic starter literally fell out of its place and onto my brake & gas pedals one week after it was installed. It was a tangled mess and prevented me from driving safely. When I contacted the company, they didn’t apologize or offer to fix the issue, and were the least accommodating business I have ever encountered. They had no sense of urgency to help their customer, and when I finally had their mistake fixed by a reputable installer from another company, they were horrified at what Gold Star had done. Stay away!