Gold’s Gym

To be clear, I am not a member here. I’ve tried twice, but every time I get turned off by their incredibly rude staff. My friend wanted to try their free week offer. They said she would be emailed the offer and she never was. Since she never actually used it, she tried to ask them about it, but they said it was sent and she must have lost it. That’s fair, it definitely could happen. Then myself and another friend wanted to try the free week. Neither of us were ever sent the email either. It feels like they use the free week offer as a means to get people in the door, but that is not an actual option.
All of the staff are EXTREMELY pushy about getting you signed up. Johnny, the manager, is the worst, but it filters through to all the other staff. I called to ask a quick question about their rates. They answered kindly, and then said they would transfer me to get me signed up. I said no thank you to being transferred, since I was still deciding and didn’t want to sign up right then. She answered «Okay, fine» in a very snappy tone, and hung up on me.
The gym has diverse equipment and a nice variety of classes, so they get two stars, but the staff make them unbearable to be around. It seems like their corporate offices must push them wayyy too hard to get membership fees, because that is very clearly all they are about.

I wish I didn’t even have to give one
friend had a membership and got a free six week pass for a friend. she let me use it, and Everything went alright on the way in. The way out was the huge issue. I Honestly thought the guy at the desk on the way out was joking when he said I wasn’t allowed to use the pass .He told me (and very rudely too) that since I was a member 1.5 years ago,(which was a huge lie, bc I hadn’t been a member since 2008) that I was certainly not allowed to use the pass. The way he talked to me was actually the worst anyone has ever in my life. He was terrible ! My friend said she would like to speak to his manager and when she did this he laughed and claimed «I am the manager». This guy was a total meathead 100%. Then he had the nerve to say I could come back and get a membership for 20.00 a month after the way he spoke to me. Yeah right I will never join any golds anywhere after this terrible experience…

Used this gym while traveling on business.
Good: Staff is very friendly. They have good protein shakes. Lots of cool machines (I actually like the older ones better). They don’t subscribe to the planet fitness marketing– in that, you can actually workout hard and look like you workout hard without being discriminated.
Bad: the free weight area looks like something out of a high school budget gym. Only 2 squat racks. The weights are those octagon, generic rubber coated poor quality kind and they don’t have 2.5,s so you have to progress in 10 lbs. 2 of the bars might be old Yorks but the other ones are poor at best. The Iron grip Dumbbells are ok. No room for deadlifting and they don’t allow chalk .
Note: I didn’t use any cardio equiptment so can’t comment on that but there is a lot of it.
This gym can be great if they were smart. They have multiples of the same machines that aren’t even that popular just taking up space– leg presses, calf machines, leg curls, leg extensions, shoulder and chest presses. Even though cables are popular, they can probably part with one of those as well (they have 3 plus 2 crossovers). They can make space by getting rid of those and expand the barbell area– 2 – 3 more racks and benches, invest in real quality plates and bars. The place looks like they just added stuff as they expanded as a business with no real thought to engineering. The result is an awkward and inefficient layout.

I hate this gym now! It used to be the best around, and now the billing is so messed up and the people couldn’t care less to get your billing problems straightened out. I have no time to be holding for ABC. The receptionist does not pass on messages, and when she does, no one bothers to return calls. What ever happened to the great customer service at Gold’s? Non-​existent now! I have a membership at another gym, and will be cancelling my membership at Gold’s never to go back again!

I was a member for 4 years, equipment pieces are either broken or missing. Tread mills are dangerous because the track you run on is loose for most of them. I filed a complaint and never heard back from them explaining various safety concerns with the equipment. I decided to leave because eventually most equipment with either unsafe and/​or unusable.
I canceled my membership but was still being charged. I talked with Jonnie Novello (603−641−6500) asking how I could be reimbursed for the payments I was being charged while I wasn’t a member. He asked me why I thought I «was different than every other gold’s member who has to pay». My reasoning was that I was no longer a member. He then said that whatever I am charged in the next 30 days are fees (this is including the annual Maintenance fee plus a month of membership to a gym I am not a member of). I showed him the contract I signed when I canceled saying I had no cancellation fees in writing. He said that those are ’”different fees, not cancellation fees”. He told me Gold’s doesn’t even do the billing so I’d have to talk to some 3^rd party but they won’t reimburse me so don’t even bother. I asked if Gold’s corporate would help me and I was told that they are not affiliated with Gold’s.
So, in short, they have canceled my membership, have my bank information and refuse to stop withdrawing from my account.

I canceled my membership 4 months ago but they are still charging my card. It’s a scam.

Look, you get what you pay for here. I pay $ 20 per month to be a member at Gold’s and that’s the minimum level membership. It’s a good gym but not a great gym.
Some of the perks include:
Free Classes
Sauna
Yoga studio for stretching
Wide variety of cardio equipment
Lots of weight machines.
Large parking lot
Some downfalls include:
Alpha male D-​Bags
Dirty locker rooms
Sweaty cardio machines
Pushy sale tactics from personal trainers
Zombie-​like front staff
Botton line– It’s a gym (and a business). Of course it can’t be perfectly clean. It’s public facility where people go to sweat! Also, Gold’s is traditionally a gym marketed for muscle-​heads, so of course those type of people are going to be here. If you’re serious about your health and want to make changes to your body, this place should suffice. I go here most every morning and it fits my needs, despite it’s downfalls.

The womans locker room is disgusting. 3 small. showers and 1, is always broken. Theres no privacy.either. the shower area is so small that you cant change in there and end up trying to get into the tiny bathrooms. (3) and again locks broken and dirty. Im thinking of cancelling for that reason.

I was a member of Gold’s Gym in Nashua years ago. Everyone was nice, knowledgeable, helpful. My personal trainer was great, consistent, concerned, and very educated on fitness and diet.
I changed gyms when I came to Manchester so that I could work out with my motivating friends. After a while my gym got a bit redundant. I went to Gold’s on Dow to see what they had to offer. I knew they had classes and I really wanted to be able to take more classes.
Walking in it felt welcome. And I’ve always loved that there is a protein bar for shakes. That’s about all I have loved since I signed up myself and my daughter. The initial cost was ridiculous. I was willing to pay thinking I was getting everything I wanted. Our sign up allotted us some free personal trainer lessons. A trainer was introduced to us. He was completely not interested in talking to us. And made my very outgoing daughter uncomfortable. So we passed on any free personal training.
Now that my contract is up, I have had to deal with my bank, their private collection office, the owners, and employees. They will not cancel my membership. Because I refuse to pay the remaining balance after they charged me for 3 extra months, which I was told would not happen when I went in to inquire about it. Now that they wont cancel, they are consistently billing me for 2 memberships/​month adding up the balance even more!
My bank happily blocked them from my account, having heard many horror stories about them and their reputation. Once I did that, they used my initial credit card from the enrollment fees way back when, and charged my card!
This gym could care less about their clients, any sort of customer service, or even longevity of membership. They are definitely after your money today. And tomorrow. And after your contract is up. And forever, so says the man on the other end of the phone.
This review is a warning: if you don’t want to be misled, financially raped, and be completely uncomfortable around staff don’t even walk in the door of this establishment.

WARNING WARNING! This is the most horrible gym I have ever been too. My daughter lives in Manchester New Hampshire and I visited this establishment. The personal trainer manager ROBERT, an obvious steroid user/​drug addict having a roid rage, verbally accosted my daughter and her friend from work accusing my daughter of personally training in their establishment when that was completely untrue. These were 2 friends working out together nothing more. He then threatened to revoke her membership if she didn’t leave the gym. My daughter was shocked, at the complete disrespect and rudeness this man was exhibiting to her and her friend. My daughter then said she would not leave she was a paying client doing nothing wrong and she wanted to speak to management. The Trainer Robert called the police to have them removed. Even the police officer was completely shocked that this was occurring and asked the trainer «You mean to tell me my wife and her friend couldn’t work out in here together, because my wife is a personal trainer». The girls left and my daughter proceeded to try and talk to the manager thinking that no one would allow an employee TO treat anyone customer or another employee in such a way. The worst part is that the manager BILL told her we aren’t short on memberships here, I would rather cancel yours than deal with this. Bill also said he contacted the owner and the owner said he couldn’t be bothered with this. I personally being a gym owner myself WOULD NEVER EVER ALLOW an employee to treat one of my clients this way. If you consider this establishment then BEWARE you could be the next victim of an obvious verbal attack or worse from this trainer as well as NO support from management.
DON’T INVEST YOUR MONEY IN A PLACE WERE A ROID RAGE COULD POSSIBLY TURN INTO AN ASSAULT. The management has no respect for their clients obviously and you will be just a premium to them.

The «training» staff here is terrible. The gym is nice, the other people who work there (other than the trainers) are great.
Some people want to go to the gym and not be harassed to buy overpriced training from drug addicts /​steroid-​users.
It’s really too bad and I’ll have to find some other high end gym around here. Maybe the executive or something similar.

BE AWARE once you joined this gym they don’t cancel your membership! IT’S A SCAM!

I just moved to Bedford 2 weeks ago with my family from living abroad internationally for 10years. I have no knowledge of anything on the east coast except for what I have found on Unilocal and Google. So far I have found that people a quite friendly here more so then I would have thought. Someone I met invited me to attend Golds Gym Manchester with her as she had received a 14day pass and had and was looking for someone to join her. At first I was kinda skeptical about the location of this gym in the town of Manchester. I’m not sure if Manchester is as bad as what some people have told me but I was pretty scared. However upon entering the facility my mind was immediately set at ease. The front desk area of of the gym and the changing room are quite luxurious for a gym on the cheaper end of the membership range. The equipment is great and not cheap looking. The gym is a good size it’s not too small where you are waiting for The machine that you want. But it’s not huge so it doesn’t give you that feeling that your alone and awkward feeling. It is a nice gym that gives you a warm and welcome feeling. The staff are friendly and remember your name after you talk to then so it’s a great feeling when you come in and they remember you and ask you about things that they remember you told them. Another great thing is this gym is great for beginners as I am a 20yrs old woman who hasn’t ever routinely been to the gym to work out before. In the environment at the Manchester gym you don’t feel judged or that people are staring at you in a way that makes you feel uncomfortable. Also even though almost every machine has some instructions written somewhere on it if you don’t understand or need help adjusting the machine then you can ask almost anyone there to help especially other members. Even those intimidating looking bodybuilders are friendly. The facility also includes a private room just for women to work out-​a women’s gym. And a kids daycare center room I don’t have any kids but I’m sure it’s really helpful for people that do. And it makes me so happy that I don’t see random kids running around the gym to find their parents and distract me from my workout. The bathrooms/​locker rooms are awesome and they have saunas as well as showers and guess what there is no mold anywhere! Its great to see that the employees are not just dedicated to their customers but to there gym as well! I recommend this gym with the the best rating that I can give. So don’t be fooled by the outside or the location just come inside and your skepticisms will be put to rest!

The only reason I go to this gym is because it is a good half way point meeting my workout partner. It is the dirtiest gym I have ever attended. I try not to even use the bathroom because it is so bad. The gym equipment routine maintenance is not done and therefore many cables are frayed and eventually they break which is a safety hazard! If it was more than $ 10 per month I would never had paid it. Don’t wear any of your good gym clothes because you are filthy when you leave. I could keep going but I think you get the point. There are much better options!

Best Gym in Manchester handsdown. Mostly due to the clients and the classes. The equipment upkeep is mediocore. The staff turnover is high, with one manager in jail after a crack binge and strong arm robbery at the gym. That being said, the excitement and buzz in the place is strong with a great workout vibe. There is a good mix of cardio, free weight muscle heads and TRX intelligent work out fanatics. The classes include spinning, yoga, pilates and various kick boxing and challenging cardio/​strength building classes, many which are included in membership fees. There is also a busy daycare with good staff and many toys for the kids. People watching here is the best in town, good laughs and good sights. As I said, hands down, the best gym in Manchester NH, and I have been to them all.

How has this not been reviewed yet? Gold’s Manchester offers you much of what one would expect of any chain gym, all you need but no extra frills. It’s always very busy there, no matter what time you go. The front desk staff revolves as fast as customers can come in and out the door. This is welcomed as many are not the most pleasant people I’ve encountered.
The reason I go is for the group classes. Spin, Bodypump, Yoga, Tabata Bootcamp, RIPPED, Zumba and more. They have the best class options and times compared to other local gyms. The group instructors are the reason I’m a member, especially the spin instructors. That being said, arrive early to check your bike before class as they are not serviced as often as they should be. The sign up process for spin also has its issues. Make sure you watch them write your name for the list of next week’s class or risk not being on it. This is something that has finally started to improve lately. The location and being open 24 hours is a big plus for me. Many pluses and many negatives equals 3 stars in my opinion.

Gold’s in Manchester has a great variety of equipment. Most of it is new. The staff is generally friendly and helpful. They are currently going through renovations which will help tremendously as the locker rooms which are a bit dated. Currently they have a $ 10 a month promotion much like Planet Fitness. The $ 10 a month plan has to be my biggest gripe as there has been a huge influx of people. At times during the day you have to wait considerable amounts of time before using weights, machines or treadmills. I understand their need to make money but they may have taken it too far.