Manchester Moving & Storage

I used these guys 2x. Once in 2008 and this year in earlier in December. My parents have also used them as well.
I called to get a quote late in the day on a Friday and didn’t anticipate getting a hold of anyone so I left a msg, assuming that I hear something Monday or Tuesday of the following week. On Sunday I got a return call and I was surprised, I got a quote that was amenable and scheduled my move.
I was moving from an apartment to another apartment a few blocks away and was quoted for three hours and that’s exactly how long it took.
I was happy both times. The crew was easy to deal with and took care with my belongings.
A few weeks after I moved I stopped by a friend’s placed to drop off some of the boxes and packing supplies I had used in my move. My friend was also using Manchester and it was the same crew of guys who had moved me. The were trucking along packing the truck for her just as they had for me.

I moved back in late August and thought I would give them a try. They sent three guys, two of which it was their first and second day on the job. They were OK, in terms of getting my stuff out of the house, but you could definitely tell the new guys lacked experience.

The worst part of the experience was the aftermath. They broke parts of my desk, which were clearly hanging off, but did not say anything. They also cracked the LCD on one of my TVs and didn’t say anything. I noticed the TV about a week later when I went to set it up and noticed the whole screen was smashed and cracked.
I tried calling them, but they never returned my phone calls.
Be wary of this moving company. They don’t own up to their mistakes and lack experience.

Absolutely terrible. Not only did they loose/​forget our appointment, we had to call twice the day of the move. We had to do most of the work before they even showed up, including taking apart the sofas but they refused unless they absolutely had to in oder to get it through the door. Even then they asked for tools. They also charged us more than the original quote and the supervisior said it was all the person who took our reservations because they didn’t know what they where doing. They showed up and did the job quickly (bc none of them wanted to be ther or had expected to work), while arguing and swearing at each other the whole time and still charged us for 3 hours for 1.5 hours worth of work. When they finished early I asked them to help put the couches together, and they refused saying that wasn’t their job. Then had the nerve to ask, yes ask for a tip. My tip is don’t hire this 3^rd rate company. And to boot, they would only take cash… Shady.

Terrible Experience! PODS could not deliver to my location due to my steep driveway. Contact was made with Manchester Moving & Storage. At first the guy on the phone «Steve» was fairly helpful stating that he had access to a smaller 16 foot truck that would work. We booked the job and I was told that I would receive a call to indicate when we could expect to meet the movers at the PODS facility. The day of the move, no call was received. Upon calling Manchester Moving, I was told that the move, which was tentatively scheduled around 11am, would now be at around 1pm due to weather. A short time later, good ol’ Steve called back and abruptly told me the move would be at approximately 11am. When I told Steve that it was fine but that I had called and found out that it was going to be at 1pm, he became extremely upset and said «Fine! I’ll call back later and you can schedule a time then!». Steve then hung up on me before I could say anything else. I called back, and voiced my concern of his demeanor to which he was still abrupt and extremely rude saying that he would send the truck for around 11am but that they were very busy and if I didn’t like it then I should schedule another time. I then met the movers at the PODS facility. Upon their arrival, I noticed that the 16 foot truck was now a gigantic moving truck. I spoke with the driver and stated that this was not what was agreed upon. A call from the driver was placed with… you guessed it, Steve, who told the workers «just try to get up the driveway». While the movers were packing the truck, one of the workers apparently had bad gas which he continued to inform me about and the other workers joked and fled the immediate area when he continued to fart. The gassy mover then approached me and asked if he could use the bathroom after being there for about 10 minutes (apparently he thought I worked for PODS and would let him in). Upon arrival to my new house, the driver attempted to back up the driveway, and whaddayaknow got the rear bumper of the truck got implanted into my driveway. A second attempt ended up scraping the top coat of the driveway clean off as the driver gunned it up the hill and into the cable/​power lines attached to the house. Luckily the fart-​filled driver reacted to me screaming at him as the wire got stretched around the back of the truck. There was a considerable amount of «standing around» time by the movers which required constant attention. Finally a last scrape to the driveway on the way out just to ensure there was enough damage. Contact was made with another rude manager «Kevin» who challenged me about giving me his name. He said he would talk to his boss about the damage and call me back. …Let’s just say I’m hoping for the best but I’m not holding my breath. For the love of God, do no hire this company unless you want to add even more frustration into the already fun task of moving.