Roto-Rooter Plumbing & Drain Services

This review is for Roto Rooters in general, and if only zero stars were possible. I live in Dover, NH, and on Thanksgiving morning had to call the emergency hotline number due to an ill-​timed failure of a sump pump in my basement bathroom, which started flooding the surrounding rooms. I went online and quickly found their add of being 24÷7÷365, and called the emergency line. I told the lady at their emergency number what the problem was, and waited two hours for a call back (not a big deal, I get it’s a holiday and I’m not the only emergency)… but when their sub-​contracted affiliate (what I assume they use, and not their own employees) called back two hours later, I described the problem and did indicate my surrounding rooms were flooding and I wasn’t sure where the water was coming from… on Thanksgiving day, hours before I was hosting a large family gathering mind you… he said there was nothing they could do on Thanksgiving, they would need parts but none of the local places would be open… no problem, I’ll continue battling water until Friday morning (when I was assured I would be called back by their people and someone would be here Friday to address the issue)… here we are on Sunday… haven’t heard a peep from them, basement still flooding out rooms surrounding the bathroom with the issue… If they called me back at this point, I wouldn’t let them repair it for free!!! If this is how they perform in an emergency, I would hate to see how they perform when time doesn’t matter… do yourselves a favor, don’t even bother with Roto Rooters. They are a national chain so they don’t care. And I will be putting this post under every site possible for them… since I cannot seem to leave a review under the company in general. Please don’t misunderstand this review… I generally dislike plumbers in general, they all seem to have an attitude like they are God’s gift, which stems from unions getting laws passed in mostly every state requiring them to perform certain types of work, so their competition is vastly limited, i.e. you HAVE to get them, and cannot do things without them so they get away with a lot. But this service is especially bad. At this point I wouldnt ask them to throw a glass of water on me if I was on fire. Let them deal with their own arrogance and poor response time, all the way to the poor house due to lack of work.

My husband and I bought our first home April 2014… Needless to say homeownership has been full of surprises. We had been having issues with the plumping; the bathtub was full of black muck… eew. The kitchen sink would not train. The washer was spewing water out of the pipes. *All technical terms* I called Roto-​Rooter and they were at my house within a few hours and cleaned out the pipes. Everything worked great after that! I was incredibly impressed about the entire process, the ease of scheduling an appt., the professionalism of the plumber, speed of service and price.
So impressed we will be using their services anytime we have another issues; Highly recommended.

Request for service was placed at 6:50am this morning and requested a 1pm appointment. I did not get a confirmation call until after 1pm when I was told that the technician would not arrive until between 3pm and 5pm. It took someone 6+ hours to confirm an appointment?! Really?! Is that service?!
The service technician could not finish the job because he did not have the parts to finish the job. He had to leave the premises in order to purchase the parts. How can this be?
I have had twitter and email conversations with the home office (the office in Manchester is a franchise) and no one in Manchester seem to care. Mr. Alan Gagnon doesn’t seem to have the nerve to contact a customer who had an issue with his team or even acknowledge that there was a problem on a particular day/​time.
I won’t use them again.